Apple's Greek support provider sues customer for hurting its feelings

The date is January 18.
The company is an amazing one, they provided me with my iMac and provided help free of charge and helped me with everything I ever wanted.
The guy insulted the employees at the store and talked in the worst of manners.

Jesus Christ, he must be like http://roflhard.blogspot.com/2010/10/124.html

Not really the aftersales you expect, also there is no "verbiage" in Greek Civil Code, more like protection of consumer etc.

This is exactly how it goes on in Turkey too. So i can more or less guess what happened to this guy in Greek.

The distributor in Turkey,
-has (almost) twice the prices of Apple US.
-repair program is a joke (if you leave anything for repairs, they'll call you in a month to tell you that you'll be getting your device back, repaired, if you wait another month)
-they never accept responsibility (they act like they don't care, they just sell'em and if anything's wrong, that's your problem, not their)

This has to change. I'm sure Apple doesn't want their products to be sold this way. It's against their whole philosophy, their way of doing things and even their businness strategy.

I am afraid that this is the policy of Apple in Greece, for quite a few years now. This is the reason why I never liked anything from this company and I turned to everything but Apple...! I even managed to provide support to a cousin of mine a few years ago (more than 15) for his Quadra 800 XL, while Apple could not!

I do believe that Apple should act immediatelly and impose to System Graph Technologies to withdraw their law suit. Then they should invest some time and money on selecting some trustworthy collaborators in Greece.

Ha! Apple support in Greece ? Just forget about it. If you are unlucky enough and receive a faulty apple product (even DOA) you are lost.

Check http://www.wewantapplegreece.com/

the companies claims are completely baseless...

these are clearly opinions of members on the forms, and for that reason alone, the company cannot claim slander/libel...

Apple, please find another company to represent your great brand.

Apple's policy is "repair first then replace." In other words, they'd want a second repair done first before replacing the system. Further, Apple does not grant third-party repair shops the ability to replace systems. They reserve that power for themselves.

Now, of course Greek law supersedes that policy, but I bet that Apple wouldn't compensate Systemgraph for the replacement, ever. You can argue that Systemgraph could fix the unit again (properly this time), and sell it as a refurb, and that might be their only recourse, but I can see why they would resist that.

If they'd fixed it correctly the first time though, all this would have been avoided.

Assuming of course that the customer is telling the whole truth. I've known people to lie to my face when they wanted a free repair or replacement. One person insisted that their laptop hadn't been dropped, when the aluminum casing was stove in on one side. They actually accepted the premise that "God did it" as being a reasonable explanation. That kind of situation is more common than you might think.

Systemgraph turned a blog entry into an international story.

http://translate.google.com/translate?js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf=1&sl=el&tl=en&u=http%3A%2F%2Fmaga.gr%2F2010%2F10%2F09%2Fapple_greece_tragedy%2F

well whatever written on the forum that is ' damaging reputation' is based on fact.if they don't want a bad name then give good service then.when you're a company,u can't treat people like crap and not expect them to complaint common sense duhh.