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Got time to spare? Read the iTunes store agreement

The other day, I was innocently about to update a couple of apps on my iPhone when a message interrupted me asking -- well, forcing me -- to read an updated agreement for the iTunes store. No problem, I think to myself, until I scroll down and see that the agreement is 56, count 'em, 56 iPhone screens long.

Now I'm a pretty careful guy about reading the fine print, but I was mobile, and I either had to accept the agreement, or not get my updates.

Apple had another great idea. It would email me the agreement.

Huh? What's the advantage? It will take just as long to read as an email as it does on the App Store page.

Apple is proud of making things easy for users. This Kafkaesque approach to getting users information about an updated agreement would be funny if it wasn't so sad. Why not give the reader a chance to read a summary of the changes? After all, the only reason for the new agreement is that some changes were made.

I hope Apple lawyers don't go wild with this policy. I can see it now. I start to write up something in Pages, and I'm interrupted with a warning that anything I write might subject me to Libel laws. Or a warning that using the mouse might get me RSI, or lead to arthritis. Or suggesting I not sit too close to the screen. Show of hands. How many of you read all 56 pages? How many skipped it and downloaded your update? How many think this kind of legal silliness is just going a bit too far? In fact, the whole unpleasant experience reminded me of the 2007 Apple Television ad that compared OS X to Vista. Even funny guy Eddie Izzard has had a go at iTunes.

I've bought cars with less paperwork. C'mon, Apple. Get it together.



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The other day, I was innocently about to update a couple of apps on my iPhone when a message interrupted me asking -- well, forcing me --...
 

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Ray

I recommend Textwrangler -- it lets you "diff" the old versus the new agreement text. Unix will do it too, but Textwrangler is quick, easy, and has a convenient side-by-side display.

It only takes a few minutes to verify that the recent changes are (mostly) lawyer paranoia and updates to the text to cover changes in terminology -- for example, "content" instead of "video".

February 10 2011 at 5:25 PM Report abuse rate up rate down Reply
Eideard

If you ever get beyond whining for it's own sake, the target should be the lawyers and the litigious society they've created for their own benefit - not companies which, in general, would be happy to rid themselves of the breed that infests their daily lives like political lice.

January 11 2011 at 8:49 AM Report abuse rate up rate down Reply
Adam G

I noticed once that the agreement you accept and the one emailed may be slightly different.

January 11 2011 at 8:10 AM Report abuse rate up rate down Reply
davidlfoster

Hey...I think most of you are missing the point. OK, so Apple wants to change the terms — fine. But if you are mobile or working on a short deadline, Apple doesn't care — if you need that file or service from Apple right now, the only way you can get it is to press that agree button. Apple has essentially defined the time to adjust the agreement in a non-negotiable, unilateral fashion by imposing the absolute requirement that you either agree right that instant or kiss your service (and in the case of MobileMe, paid service) away. Perhaps they could have provided the opportunity to peruse the altered agreement BEFORE your service or access would be rudely interrupted until you've had an opportunity to first look over the proposed changes.

January 11 2011 at 6:50 AM Report abuse rate up rate down Reply
1 reply to davidlfoster's comment
Justin

Ah, but then we'd have all of their secrets about upcoming new features.

January 11 2011 at 8:28 AM Report abuse rate up rate down Reply
Patrick

Are you all idiots? Apple is one of the most - sued companies of our time. You don't think they need to protect themselves from sue-happy morons who don't know that coffee is hot or that cigarette smoking is hazardous to one's health? Every time a new stupidity threat poses itself, they need to modify the agreement. How exactly has a single one of these changes directly harmed any of you? I bet not a one of you can come up with an instance, yet you all seem to have time to bitch about something that's likely irrelevant to nearly everyone.

January 11 2011 at 6:42 AM Report abuse rate up rate down Reply
pinta_vodki

Huh? Don't know about the iPhone, but they do provide a summary of the changes when this thing pops up on my iPad.

January 11 2011 at 6:16 AM Report abuse rate up rate down Reply
Patrick

The main problem is, that this agreement seems to be translated by a bunch of idiots. In the German version, they allow you to run apps bought in the Mac appstore on ONE computer. Just because they aren't able to properly translate the agreement.

January 11 2011 at 5:35 AM Report abuse rate up rate down Reply
Ken Broughton

I'm not certain, but I have a hunch that this is illegal under UK law. I think that there is an obligation to provide a Plain English summary of key points. Anyone know the facts?

Certainly I think it's pretty atrocious treatment by Apple which has disgusted me every time I've gone through the same thing, so full marks to Mel for highlighting this abusive behaviour.

January 11 2011 at 5:00 AM Report abuse rate up rate down Reply
Aaron

I can sum this up in one phrase: don't be a dick.

January 11 2011 at 1:22 AM Report abuse rate up rate down Reply
rjhbooklinux

Lol, if you hadn't heard by now...one page on your iPhone doesn't quite equal the same screen real estate as your standard monitor, and thus, they are left with two options. Option (a.) make the content as small as possible so that you can make the available space equal to that of a standard page format, or (b.) Increase the number of pages to facilitate a legible font size. Similar to the way iBooks works, they decided to go with option (b.) thankfully.

Regarding the comment about buying a car and not having this much documentation... I'm curious if you also have a team of lawyers present at these auto purchases? I mean, we're talking about a world where everyone wants to sue someone for money, and a company that was valued at more than $300 billion dollars as of last week wanting to protect itself. Would you rather that this weren't in place, and everyone sue them into bankruptcy? Might not be writing blog posts about them any longer if that were the case... Not trying to sound like an ass here, just making a point.

January 11 2011 at 1:17 AM Report abuse rate up rate down Reply
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