Lawsuit claims AT&T "systematically" overcharges iPhone, iPad owners
A lawsuit filed in California federal court claims AT&T "systematically" overcharged iPhone and iPad owners by inflating the amount of data downloaded by each customer and tacking on "phantom traffic" to the month-long tally. The lawsuit was filed by Patrick Hendricks who asserts AT&T charged him a $15 overage fee that was the result of this artificially inflated data. Hendricks cites AT&T's alleged practice of overestimating data traffic by as much as 300 percent in what is described as "a rigged gas pump that charges for a full gallon when it pumps only nine-tenths of a gallon into your car's tank." The complaint also mentions phantom data charges that were added to his bill, but never started or experienced by Hendricks. The complainant hired a private firm to track his data usage on AT&T, and they reported usage of 2.2 MB during a week when the iPhone had all push notifications turned off, all location-based services turned off, no active applications running and no email account setup on the handset. Hendricks is seeking class action status on the complaint and is asking for restitution and class damages. AT&T responded by saying it would vigorously fight the lawsuit.
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A lawsuit filed in California federal court claims AT&T "systematically" overcharged iPhone and iPad owners by inflating the amount of...
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I had a similar problem with another phone (not an iPhone). This was just a basic flip-type phone that I used for the occasional call - no texting, games, apps or web access. I started seeing random data charges on my bill that occurred all hours of the day and night, usually just a few seconds each. The charges increased each month and AT&T had no explanation (but insisted it was something I was doing). After combing through every possible setting on that little phone I couldn't figure out what was causing it. I even turned off the time sync. It only stopped after multiple calls to customer support and AT&T completely blocking data to/from the phone. Once that contract was up I cancelled the service. I wonder how many people get these kinds of "mystery" charges and never notice.
February 03 2011 at 10:57 AM Report abuse Permalink rate up rate down ReplyI read the story last night, my phone was connected to wifi all night and I reset my statisitics in my usage screen. As of this morning I received about 4 texts, sent 2 and received 1 email. Once again with wifi in my house.
It says I've sent 42.0 KB and received 151 KB.
If he wins, then what? Do they redesign the iPhone? Does AT&T stop charging for data? Do they make a special exception for charges made from the iPhone compared to their other customers that don't use an iPhone? - http://iphone.blogupdates.net/
February 01 2011 at 8:33 PM Report abuse Permalink rate up rate down ReplyI had the same issue happen to me.
Between 2 and 4 am every night, hundreds of MB of data being transferred. No clue for what, and all this while im logged into my home wifi. Yet still, it shows up on my bill as data usage. I used up 4.5 GB in one month.....no video streaming, no internet radio, just basic apps. When I called in to ATT, their solution was to turn off the phone. Dumbass MOFO's....Hope this guys wins!
Apples cash flow and profits allow it to invest whatever it needs in R&D and also allows it to get better pricing by pre-buying and locking in components, which allows them to bring a quality product to market at competitive prices. It gives them the money to open stores and facilities like the NC facility. Undoubtedly the NC facility will provide new services that strengthen and entice customers to the eco-system. That attracts developers and leads to better quality apps. All of which benefits all customers and shareholdes.
Capisce!
Sorry for the above was trying a new login program and it inserted a prior response.
February 01 2011 at 5:42 PM Report abuse Permalink rate up rate down ReplyVery interested as I recently had "phantom" data usage on my account as well...like 170MB of data UPLOADED from my phone while I was watching TV with my wife. Called AT&T and they couldn't explain. I was logged into a random wifi network at the time so my theory was that a neighbor somehow figured out how to hack into my phone and upload data to through the 3G connection while the phone was in standby. AT&T upgraded me to the 2GB plan for that month for free. Needless to say, I'm keeping tabs on this story.
February 01 2011 at 4:55 PM Report abuse Permalink rate up rate down ReplyE.T. phone home. Must be some sort of phantom connection to HQ. Would be interesting if this wasn't isolated to only AT&T.
February 01 2011 at 4:36 PM Report abuse Permalink rate up rate down ReplyHmmm... why wouldn't they sue Apple instead?
*If* the iPhone is using data in the background (with everything like push/etc turned 'off'), then it sounds like an iOS issue.
Unless they've proven that the underlying phone hardware isn't actually transmitting/receiving data (and AT&T are still charging), I don't see how this is AT&T's fault.
(I am NOT one to defend AT&T, but it really seems more likely that the iPhone is accessing data when it shouldn't (as opposed to bogus/random billing by AT&T))
Does visual voicemail come through over the data lines?
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