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Verizon iPhone 4 owners report fewer dropped calls than AT&T customers

ChangeWave conducted a survey of 4,068 wireless customers to determine the difference between Verizon iPhone owners and AT&T iPhone owners. The survey was completed on March 28, and it takes into account Verizon owners' initial response to the iPhone's performance on the CDMA network.

The results show that, overall, Verizon iPhone owners are equally as satisfied as their AT&T counterparts with 82 percent of Verizon owners and 80 percent of AT&T owners reporting they are very satisfied with their current service. Dropped calls on the two carriers differed greatly with AT&T iPhone customers reporting up to 4.8 percent of dropped calls and Verizon customers coming in with a much lower 1.8 percent.

Over the two-year survey, Verizon's overall dropped call rate has decreased from 2.7 percent in 2008 to 1.4 percent in March 2011. AT&T, on the other hand, has shown an increase from 3.6 percent in 2008 to the current 4.6 percent in March 2011. This 4.6 percent is encouraging and shows that AT&T is trying to address this problem. Though its dropped call rate is higher than 2008, this rate is slowly falling down from a high of 6 percent reported by AT&T iPhone owners in September 2010.

[Via AppleInsider]



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ChangeWave conducted a survey of 4,068 wireless customers to determine the difference between Verizon iPhone owners and AT&T iPhone...
 

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Dennis McCarthy

Are you kidding me? In Co Springs, it's about half! ATT barely works here.

April 06 2011 at 9:04 PM Report abuse rate up rate down Reply
dan.diemer

Or:

fewer Verizon iPhone 4 owners report dropped calls than AT&T customers

See what I did there?

April 05 2011 at 7:27 PM Report abuse rate up rate down Reply
John.B

In other news, the sun rises in the East and sets in the West.

April 05 2011 at 7:20 PM Report abuse rate up rate down Reply
Gary

duh

April 05 2011 at 5:43 PM Report abuse rate up rate down Reply
Matthew W.

AT&T is the George Soros to TUAW's Glenn Beck.

April 05 2011 at 5:24 PM Report abuse rate up rate down Reply
scott

Doesn't anyone know anything about cell technology anymore? CDMA will always drop fewer calls than GSM. A little googling on the two technologies compared will tell you that.

But hey. Don't let facts get in the way of a good story.

April 05 2011 at 4:38 PM Report abuse rate up rate down Reply
Dan Pritchard

Just wondering here, if you waited for nearly FOUR LONG YEARS to get an iPhone because of Verizon's supposedly magical perfect unicorn rainbow network, do you think you might be inclined to underreport any deficiencies that you might encounter on it? Because if you admitted to yourself that it wasn't up to expectations, wouldn't that make you feel stupid for waiting so long?

Another thing to keep in mind is that Verizon iPhone users all chose that particular network over AT&T's, so I expect that they are almost exclusively in Verizon's strongest network areas. Whereas only those AT&T users who signed up in the last couple of months are in that boat. The majority of AT&T users "chose" that network when it was the only choice for iPhone, and thus, I'd expect them to be distributed across AT&T's stronger and weaker areas roughly evenly.

IMHO, both networks have strong areas and pathetic weak spots, and both corporations actively hate their customers. So this is no defense of AT&T. People should try both and use what works for them. Hopefully Sprint will get the CDMA iPhone soon--the more competition the better!

April 05 2011 at 3:49 PM Report abuse rate up rate down Reply
1 reply to Dan Pritchard's comment
Brent

The chart above shows overall results, not just the iPhone. The iPhone's numbers only deviate from the overall by a few percentage points so I suspect the consumer bias factor is small here.

April 05 2011 at 4:08 PM Report abuse rate up rate down Reply
ted

I don't think a lower rate of dropped calls is too surprising given general reports about Verizon vs ATT. (I've never had problems, but I live in an area that apparently has great ATT coverage - even better than Verizon). That said, the reported rate on ATT seems unacceptable, and even the rate on Verizon seems high to me.

What would be more interesting to me would be reports on data drops, data rates, etc. between the two, and both those and call drops by geography and company...

April 05 2011 at 3:09 PM Report abuse rate up rate down Reply
jonathan ober

I have had an iPhone since 2007 and have never dropped a call. Ever.

April 05 2011 at 2:23 PM Report abuse rate up rate down Reply
4 replies to jonathan ober's comment
Mike

You reported the general drop rates... the iPhone drop rates were 4.8% and 1.8%, higher than the carrier averages.

April 05 2011 at 2:23 PM Report abuse rate up rate down Reply
1 reply to Mike's comment
w00master

You apparently also don't live in SF or NYC. To me, NYC/SF for my AT&T iPhone is a dead zone.

April 05 2011 at 2:46 PM Report abuse rate up rate down Reply
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