Is it possible? AT&T drops lower in customer satisfaction survey
It's a bit of a surprise. AT&T has dropped below Sprint in consumer ratings, at least according to the American Customer Satisfaction Index, as reported by the Associated Press. Both T-Mobile and AT&T are ranked at the bottom, which makes you wonder about the wisdom of the announced sale of T-Mobile to AT&T. Think of the fun customers will have as the two worst companies on the list merge accounting systems and networks. Consumer Reports also ranks AT&T the worst of the cellular carriers.
Sprint and Verizon both get a score of 72 in the survey, which was done by polling 8,000 households in the first quarter of the year. AT&T is at the bottom with a score of 66, down 3 points from last year. T-Mobile scores a 70, also down 3 from a year ago.
At first glance I would have thought there would be some improvement in the AT&T score. We've been reporting on problems for years, and AT&T says it has spent millions in upgrades and says it has been trying to fill in the coverage gaps. What's your experience? Is AT&T getting better or worse, and if you made the jump to Verizon, are you happier?
Subscribe to Newsletter
Software Updatesmore updates
- Dropbox adds support for TouchID
- YouTube for iOS gets updated with full support for iPhone 6 and 6 Plus
- iOS 8.0.1 update now available (Updated -- Don't update!)
- NFL Mobile updated for 2014 Season with new Fantasy Football features, NFL Now integration
- Yahoo Mail improves email inbox searching with new filtering options
- Ember for Mac gains 'hugely-requested' screen recording feature