Skip to Content

Apple reportedly complies with Taipei's app refund request

We reported earlier this month that Taipei was trying to require a seven-day trial for all apps sold in that country. While we weren't sure how valid that claim was, it appears Taipei wasn't kidding around. Google has completely removed its paid app section from the Taipei version of the Android store, and reports are saying Apple is offering a seven-day refund to Taiwanese customers who buy apps but then decide they don't want them. Another report says that Google was fined for not offering the same deal sooner, which is what resulted in the Android store removal.

It looks like Taipei is serious about making sure its customers have a chance to check out software before they actually buy it. This isn't anything new for Apple's international divisions; the company has a history, especially with products like the iPhone, of tailoring various business models and sales methods to the many regions it operates in.

It seems like the changes to the system have mollified authorities for now, so presumably Apple can keep operating the App Store in Taiwan. We'll keep an eye out for any other changes that might have to be made.



Categories

Apple iPhone App Store iOS

We reported earlier this month that Taipei was trying to require a seven-day trial for all apps sold in that country. While we weren't...
 

Add a Comment

*0 / 3000 Character Maximum Comment Moderation Enabled. Your comment will appear after it is cleared by an editor.

12 Comments

Filter by:
Nicole Young

You have to be so careful with you credit card when you travel to southeast asia, especially Taiwan, has anyone had any trouble with this? Two of my friends had their credit cards stolen this year.
http://www.creditcardassist.com/blog/taiwanese-raid-nets-15-suspects-in-credit-card-cloning-operation-10976

September 26 2011 at 7:33 AM Report abuse rate up rate down Reply
Richard Flynn

'Taipei' in the first sentence should presumably read 'Taiwan'. That way the correlative 'that country' at the end of the first sentence makes sense. (Taipei is the capital of Taiwan; it is actually politically controversial to refer to the whole country as Taipei because China (PRC), which denies Taiwan's existence, wants Taiwan to be known as 'Chinese Taipei'.)

June 29 2011 at 10:15 AM Report abuse rate up rate down Reply
Tom McGrath

I think they should have it everywhere, but for a shorter period of time - seven days is too long for a trial period (unless it's the Mac App Store, for things like FCPX). Or perhaps it could work like film rentals on the App Store - you trial it for free, get 30 days to start using it, and once you start using it you have 24 hours to play around with it. At the end of that time it asks "Thanks for trialling, would you like to purchase X now?" Just my opinion on how things should work. Trials would be free, whereas rentals (film rentals) cost.

June 28 2011 at 1:20 PM Report abuse rate up rate down Reply
Ken

I like the idea, but seven days is a long time, and as noted someone could buy a GPS app for a quick trip, then return it, which defeats the purpose. (I knew someone that would do a similar thing with physical things, which I disagreed with as well.) Give someone 24 hours max to determine if they want to return an app, that should be more than enough time to get it and try it out. I know when I get an app, I usually try it out soon afterwards.

June 28 2011 at 8:25 AM Report abuse rate up rate down Reply
lws

This opens the door to free cracking of Apps. Now all you have to do is buy in Taiwan, release cracked copy, and then "give it back" to Apple and demand your refund. No questions asked!

Even if this isn't what most people would do, they could still do this: Buy, download, demand refund. But they get to keep their copy and it will continue to work from what I understand. I don't think Apple has a way to remove the App from the customers iPhone or iTunes after it has been "given back".

June 28 2011 at 6:26 AM Report abuse rate up rate down Reply
3 replies to lws's comment
Kelmon

Great idea - let's have this everywhere, please. This would go someway to addressing the issue of demos and also allow you to get your money back when an application has been misrepresented or generally does not work.

June 28 2011 at 3:41 AM Report abuse +1 rate up rate down Reply
1 reply to Kelmon's comment
t24f5k1

I agree, this would increase the number of sales of good apps imo, it's only the poorly coded ones that would suffer. I guess you would only be able to do this once otherwise you could download a GPS app for the week when you needed it and return when back from your trip.

June 28 2011 at 7:01 AM Report abuse rate up rate down Reply
Buy an ad here

Tweets

© 2012 AOL Inc. All Rights Reserved.