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Finding an iPhone the old-fashioned way

Ben Patterson and his wife learned a hard lesson on using Find My iPhone after traveling to Manhattan's East Village to visit a friend. After a lovely evening, they hopped from one cab to another as they traveled back to Brooklyn. His wife froze with fear when she realized her iPhone was missing. All her contacts, emails, photos and more were likely in the backseat of another cab and possibly in the hands of a stranger.

The couple fired up the Find My iPhone app on Patterson's iPhone 4 and was disappointed to discover his wife's phone was not being tracked. There was no way to find it, lock it or wipe it. Patterson remembered setting up the tracking service, but he never double-checked to make sure it was working. Now that the iPhone was gone, it was too late.

The pair followed the standard protocol for handling a lost phone. They called the cab company, but got nowhere since they did not have a cab number or any identifying information. Then they called AT&T and both deactivated the SIM card and reported the phone missing. She fired up an old iPhone 3GS and moved on.

Almost a week later, she received a phone call from an unusual number. She answered the call and was shocked to discover it was a sales associate from a local AT&T store. They had her phone! A young woman had found it in the back of the cab and returned the phone to the store. For once, it wasn't technology like Find My iPhone that led to the return of a missing phone, but the kindness of strangers.



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Ben Patterson and his wife learned a hard lesson on using Find My iPhone after traveling to Manhattan's East Village to visit a...
 

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digitalsedition

Its almost always the kindness of strangers that's getting phones returned. I can't even count the number of times I've spoken with people in person or on forums who have found an iPhone and in one case an iPad and returned it to the local carrier after trying to get access to the device to alert the owner. Its heart warming to know that there are still people out there who wouldn't just wipe the device and claim it for their own.

July 14 2011 at 5:12 PM Report abuse rate up rate down Reply
gearbox

My wife lost her phone one day while running errands. I hadn't setup Find My iPhone on her device, so I thought we were out of luck. The various stores were closed and we were looking everywhere at the house and in the car, not sure where she might have dropped it. A friend recommended the ATT Family Map service. We called ATT and added the service (which is not free) to our account. I was then able to use the Family Map app on my iPhone to see the general location (it used cell tower triangulation - not as accurate as real GPS, but good enough) to get an approximation of the phone's location such that my wife could deduce where she left it. This meant we didn't have to waste hours looking continuing our search at home. We called the correct store the next day and recovered it.

July 14 2011 at 4:32 PM Report abuse rate up rate down Reply
Peter Drier

I don't understand why Apple doesn't provide this service. They already know who owns what (for the most part)..

Better yet would be a "who owns this" button on the lock screen, that contacts apple for an owner info in their servers linked to serial number.

If Tiffany's can do this with their key chains, the Apple premium brand can too!

July 14 2011 at 1:50 PM Report abuse rate up rate down Reply
1 reply to Peter Drier's comment
Gal Cohen

I agree, I had mine stolen about a month ago and couldn't understand why Apple wouldnt be able to get it back when the next person tries to activate it. Would be SO simple to do this.

July 14 2011 at 2:50 PM Report abuse rate up rate down Reply
1 reply to Gal Cohen's comment
brianashe@mac.com

Because that's waaaay too open for abuse. People could sell phones, or split up with a significant other, than go to Apple and report it lost or stolen. Apple could require a police report in the case of a stolen phone but you don't fill out police reports when you lose things. Anyway, long story short, too much of a pain in the butt for Apple.

July 14 2011 at 4:53 PM Report abuse rate up rate down
Marcin Przybylski

My mother lost her iphone last year at the mall, didn't have find my iPhone on it but she had it passlocked, she called ,e from my sister phone telling me it's lost, I called attt within minutes to report it lost or stolen, with in ten minutes of being lost it's was in the system and flagged, I get a call within 10 min that the phone was recovered at the att store within the same mall, some dumb ass went into the AT&T store saying he forgot his passcode .... My mom had her phone recovered in under 30 min

July 14 2011 at 1:46 PM Report abuse rate up rate down Reply
1 reply to Marcin Przybylski's comment
Joshua Hughes

How exactly is that Apple's responsibility or job? Why should they invest in that? Is it Ford's job to find your lost car? Do you really expect RIM to find your lost blackberry or JC Penny to find your lost pants?

July 14 2011 at 3:05 PM Report abuse rate up rate down Reply
Gettysburg11s

Wow, that was lucky! I check Find My iPhone on my 3GS and iPad every once and a while to make sure it can locate both devices. That way, I'll be ready if the worst happens.

July 14 2011 at 1:22 PM Report abuse rate up rate down Reply
krollian

Doble check that you have activated 3G when you are outside your home, and install apps like tektrak for example...

July 14 2011 at 1:19 PM Report abuse rate up rate down Reply
Richard Neilson

You forgot to mention this same pair had lost another iPhone previously. In that instance Ben did correctly set up Find My iPhone and they used it to recover the iPhone. So 1 for 2 if you believe he had it set up this time. Or, more likely, given their collective memories for forgetting things, his recall on setting it up may be iffy.

July 14 2011 at 12:51 PM Report abuse rate up rate down Reply
1 reply to Richard Neilson's comment
Actionable Mango

Maybe they should invest in lanyards and tie the damn things to their belts.

July 14 2011 at 1:09 PM Report abuse +1 rate up rate down Reply
Shannon Doherty

Nice but a rarity. Most would have kept it. I know I would. I'm Shannon Doherty.

July 14 2011 at 12:05 PM Report abuse rate up rate down Reply
evanskis

"I've always depended on the kindness of strangers."

July 14 2011 at 12:05 PM Report abuse rate up rate down Reply
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