Tech support for iPhone is cheaper than BlackBerry, Android
Research into IT administration has already shown that Macs are cheaper to manage than PCs. According to analytics firm ClickFox, the same is true of the iPhone versus its competitors. InfoWorld reports that ClickFox found the iPhone requires far less tech support from the carriers than phones based on the BlackBerry or Android platforms.
ClickFox performed an analysis of support calls placed to call centers dedicated to the three platforms and discovered that multiple agents, multiple transfers, and often multiple sessions are required in order to solve BlackBerry or Android issues. By contrast, iPhone problems usually resolved in only a single call. Using the iPhone as a baseline, ClickFox found BlackBerry users required additional support (e.g., call transfers, followups) 37 percent of the time. Android users required more help a staggering 77 percent of the time.
All that additional time on the phone with tech support adds up. With 11.5 million BlackBerry incidents and 24 million Android incidents requiring extra support, those costs spiral upward pretty quickly. Compared to support costs for the iPhone, ClickFox estimates the total cost of additional tech support is US$46 million higher for BlackBerry users and $97 million higher for Android users -- per year.
Apple's focus on user experience is key to the iPhone's success, and if ClickFox's survey data is accurate, it looks like that's trickled down to lower support costs as well. That might be a contributing factor in the high iPhone adoption rates that firms like Good Technology keep seeing in the enterprise sector.
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Research into IT administration has already shown that Macs are cheaper to manage than PCs. According to analytics firm ClickFox, the...
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matt
BES is better for enterpise. it's more centralized. Iphone requires i tunes. having to roll out a new piece of software on thousands of workstations costs money. Also apple updates i tunes every week. having to update this software all the time costs more money. the only thing i will give apple is that the handset seems more reliable. service books seem to get corrupted all the time on BB. hopefully new BB os will fix this
December 27 2011 at 11:31 PM Report abuse Permalink rate up rate down ReplyI just paid $22.87 for an iPad2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $675 which only cost me $62.81 to buy. Here is the website we use to get it all from, BidsGet.com
August 13 2011 at 12:58 PM Report abuse Permalink rate up rate down ReplyGreat discussion!
We added an infographic and the link to download the full report if you're interested:
http://www.clickfox.com/blog/cost-wireless-providers-service-smartphone-operating-systems-infographic/
Brian
That makes sense. I love my iPhone 4, but the reality is that the iPhone is a simpler device and does less than the BB and Andriod platforms. The level of enterprise sophistication and integration is much greater with the BB, and that is how people can get into trouble and need more support when something does not go well. Likewise, Andriod is wide open and allows users to go places you simply can't get to on an iPhone.
I consider myself a bit of a phone multi-platform expert. I carry two different BB phones for work, and my former personal phone was a BB Pearl. My wife uses a BB, and I support my daughter's Andriod. I am pretty familiar with all the strengths and weaknesses of the platforms in real world use. When I made the jump from a BB Pearl to the iPhone 3GS a while ago, I had to compromise on a number of features and behaviors that I still miss. But, I love the iPhone's coolness and Internet capabilities.
Leonick
Well, I have no clue about Blackberry, but I have both and iPhone (and iPad) and an Android device (7 inch galaxy tab) if we ignore the widgets there really isnt much the Android does that the iPhone doesn't.
In contrast the only mail client that I've got to push my yahoo mail to the android is Yahoos own app, the built in mail and k-9 that is supposed to be the best android mail client both fail, my iPhone didn't need more than my yahoo credentials and it worked.
I find it exceedingly easy to get any answer to things I have problems with for Apple products just by hitting up Google, or the message boards on macrumors or ign. Apple's own KB is great, too. Far easier to find something that relates to exactly what you're looking for than anything Microsoft or Android have. Plus, on the boards, I can usually get an answer in less than 10 minutes, while on those other boards, I have to wait at least an hour.
August 12 2011 at 8:01 AM Report abuse Permalink +1 rate up rate down ReplyYes, but this says nothing about how much more productive you can be with a PC than a Mac in a business environment...at home doing comsumer activities...it might be a toss up.
August 12 2011 at 7:11 AM Report abuse Permalink -1 rate up rate down ReplyWhat kind of business do you do?
I find my Mac so more more productive with spaces it self, Expose is quiet useful too (the SL way).
I could go on but i think those 2 points are strong enough
People's beliefs that there's some logical reason that RIM and Android require more assistance other than the fact that the platforms are not very good are ridiculous. The iPhone and iOS are solid because of the manufacturing and development processes Apple uses. No product released before its time, vs get the product out now and we'll work the bugs out as we go along.
The same idiotic views were used by British and American car manufacturers in the 70s and 80. Japanese cars are more reliable because they took care to make sure they were. Americans and Brits were fine with 20% failure rates. Japanese would not accept 5%. BMW and Mercedes also have high regard for failure reduction.
"My car doesn't need much maintenance. I only open the hood once every couple of weeks." says an American car lover.
"Why would I need to open the hood?" The Jap car lover.
The American car companies have seemingly caught up, but it was a long hard struggle.
Stop trying to make excuses for poor product quality simply because you don't like Apple. While Apple isn't perfect, they do a damned sight better job of quality control than Google, Samsung, RIM, HTC, or any of those rush-to-market companies to. The American car industry faltered, and the British one died because of that kind of attitude.
The blue tooth on the iPhone is designed only to allow you to pair a headset and use to talk through. Thats it, another person mentioned that you can use to listen to music through bluetooth that is incorrect,
http://answers.yahoo.com/question/index?qid=20110804001649AAF3Oc2
Very Informative post I agree with Chris Rawson, in my opinion Black Berry and Android are for the professionals but the iphone is for both rukes and professionals according to there applications. I do Believe that the above Analysis is true but i still think that it won`t make a difference in there sales. I have just found this and looks cheaper to me check it out iphone Lovers http://www.1socialmediaagency.com
August 12 2011 at 1:03 AM Report abuse Permalink rate up rate down ReplyThe other reason could be that iOS users have lower expectations, the iPhone is very much locked down with limited functionality. RIM and Android users might be more interested in pushing the capabilities of the device and therefore break it.
People do 'jailbreak' but if they do they get no support.
Wow that comment could not be further from the truth. People buying iPhones tend to have much higher expectations, the expect things like excellent build quality and an OS that works they also expect to download high quality working apps. Android has the expectation that you can try to do whatever you want but be prepared to spend a lot of time fixing all the **** that doesn't work right, but the expectation of things working smoothly is very low after all google is the company of perpetual beta. Also if you root an android phone you void its warranty. The expectations for blackberry are even lower they just expect it to do email well anything else is a bonus not that they really do anything else well.
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