iPhone 4S customers report 96% satisfaction rate

The iPhone 4S has been out for about six weeks, and owners have had time to learn the ins and outs of the device. ChangeWave wanted to find out what these people thought and asked 215 iPhone 4S owners about their new handset. If you're a long-time iPhone owner, you won't be surprised by the results.

The survey reveals an overwhelming number (77 percent) of 4S owners are very satisfied with their handset. This is slightly higher than the 73 percent who said they were very satisfied with the iPhone 4 right after launch. The feature 4S owners liked the most about their handset was Siri. Almost half (49 percent) of those surveyed ranked Siri as the number one feature of the phone. The second and third favorite features were the iPhone's ease of use and its 8-megpixel camera.

The iPhone 4S isn't perfect, and a little over a third of those surveyed (38 percent) said battery life was too short. It may be a problem, but most people are not overly bothered by having to charge their phone regularly. Only 8 percent of owners with reduced battery life said it was a very big problem; 20 percent said it was somewhat of a problem.

Battery life may be worse, but the dropped call rate has improved significantly. The iPhone 4S dropped call rate is 2.5 percent which is almost half that of the iPhone 4 (5.2 percent). The majority of these dropped calls occurred on AT&T which has a 4.1 percent dropped call rate. Verizon iPhone 4S owners reported only a 1.3 percent dropped call rate.

Overall, iPhone owners like their new phone. Even though the diminished battery may be an inconvenience, things like Siri and improved call quality make those little glitches seem bearable. As a current iPhone 4S owner, I would have to agree.

[Via AppleInsider]

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Source: http://www.changewaveresearch.com/articles/2011/iphone4s_201…

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The iPhone 4S has been out for about six weeks, and owners have had time to learn the ins and outs of the device. ChangeWave wanted to...

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John Martins

The iPhone 4 is truly an amazing piece of technology. Apple has created intuitive design in it, and easy navigation. The App Store to me is the most greatest thing about any Apple device really. It has a TON of content like apps and games and it's seriously uncountable. Games like Modern Combat 3: Fallen Nation (Read a review here: http://www.sytcorx.blogspot.com) have broken several mobile gaming download records on it's release week. Apps like Insta Paper are in the mix of Hall of Famers, too. The App Store is just really a nice store and has an easy way to go browse stuff. If you're undecided, get an iPhone 4 or better, and iPad so you can have more comfort.

December 02 2011 at 8:04 AM Report abuse Permalink rate up rate down Reply

Paul Adams

guess that would make me part of the 4% that i am truly not a satisfied customer!

December 02 2011 at 1:08 AM Report abuse Permalink rate up rate down Reply

bailfire

I've had a 4S for about three weeks, upgrading from a 3G. Maybe this is just the comparison speaking, but the battery life on the 4S is way better than on my 3G. I can play some pretty intensive games throughout the day, surf the web, listen to the iPod, watch some netflix, and still have 40-50% battery at the end of the day. I have turned off the diagnostics and the check timezone toggles, and maybe that's the difference. But I am one of those Very Satisfied customers.

December 01 2011 at 5:03 PM Report abuse Permalink rate up rate down Reply

1 reply to bailfire's comment

Sgt Beavis

I'm in the same boat as I upgraded from a 3G to a 4S. I generally agree with everything you've said. I'm pretty happy with it..

I am the 96% ;-)

December 02 2011 at 10:01 AM Report abuse Permalink rate up rate down Reply

Dxironman

Guess no one is noticing the horrible static problem like dozens of us on the apple forums

December 01 2011 at 4:03 PM Report abuse Permalink rate up rate down Reply