iPhone 4S customers report 96% satisfaction rate
The iPhone 4S has been out for about six weeks, and owners have had time to learn the ins and outs of the device. ChangeWave wanted to find out what these people thought and asked 215 iPhone 4S owners about their new handset. If you're a long-time iPhone owner, you won't be surprised by the results.
The survey reveals an overwhelming number (77 percent) of 4S owners are very satisfied with their handset. This is slightly higher than the 73 percent who said they were very satisfied with the iPhone 4 right after launch. The feature 4S owners liked the most about their handset was Siri. Almost half (49 percent) of those surveyed ranked Siri as the number one feature of the phone. The second and third favorite features were the iPhone's ease of use and its 8-megpixel camera.The iPhone 4S isn't perfect, and a little over a third of those surveyed (38 percent) said battery life was too short. It may be a problem, but most people are not overly bothered by having to charge their phone regularly. Only 8 percent of owners with reduced battery life said it was a very big problem; 20 percent said it was somewhat of a problem.
Battery life may be worse, but the dropped call rate has improved significantly. The iPhone 4S dropped call rate is 2.5 percent which is almost half that of the iPhone 4 (5.2 percent). The majority of these dropped calls occurred on AT&T which has a 4.1 percent dropped call rate. Verizon iPhone 4S owners reported only a 1.3 percent dropped call rate.
Overall, iPhone owners like their new phone. Even though the diminished battery may be an inconvenience, things like Siri and improved call quality make those little glitches seem bearable. As a current iPhone 4S owner, I would have to agree.
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