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Australia's Telstra working to fix iPhone 4S network dropouts

Australian telco Telstra is currently working with Apple to resolve bizarre coverage dropouts on the iPhone 4S, according to ZDNet. For a couple of months, iPhone 4S users on Telstra's network have reported that the iPhone will randomly lose signal and drop to "Searching..." for about a minute before reacquiring the network.

According to Telstra, this is an "issue with iPhone 4S hardware incompatibility due to network upgrades," and the company is "working on fix with Apple currently through software updates." Telstra's engineers told ZDNet they believe the signal dropout woes can be resolved soon through an update to network settings, which will probably be pushed to users' phones in the form of a carrier update.

This isn't the first time we've heard of Apple's newest handset having network compatibility issues. Throughout October and November we received numerous reports from readers in India claiming that the iPhone 4S wasn't compatible with networks in that country. However, just like in Telstra's case, it seemed that this was not so much due to issues with the iPhone 4S itself but rather networks needing to update carrier files on users' devices in order to ensure full compatibility.

So far we've heard no reports of network issues with the iPhone 4S on any of Australia's other networks, and iPhone 4S users in neighboring New Zealand have also had no problems on any of that country's major wireless networks.



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Australian telco Telstra is currently working with Apple to resolve bizarre coverage dropouts on the iPhone 4S, according to ZDNet. For...
 

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Dan Woods

We recently received a letter at work urging us to update the firmware on one of our drivers Nokia 6210 classic's because it was interfering with their network.

The phone itself didn't exhibit any problems before or after the update. i can only assume that the phone was interfering with other devices on Telstra's unique network.

December 09 2011 at 2:58 PM Report abuse rate up rate down Reply
Nick Mooney

Exactly the same thing happens with my iPhone 4S on Orange UK. It just sits on Searching... for a long time before it finds the mobile network again after falling off for no apparent reason, even though if Orange was down the handset should auto-roam on to the T-Mobile UK GSM/GPRS network.

December 09 2011 at 1:41 PM Report abuse rate up rate down Reply
Caro

Same thing happening on Optus.

December 09 2011 at 7:44 AM Report abuse rate up rate down Reply
David Burren

Sounds like exactly the problem my 4 (non-S) was having on the Optus network after upgrading to iOS 5. It happened twice, and was only fixed by reboots.

December 08 2011 at 10:59 PM Report abuse rate up rate down Reply
Alan Zeino

Already fixed, guys: http://www.gizmodo.com.au/2011/12/have-telstra-iphone-4s-reception-issues-now-been-fixed/

December 08 2011 at 10:18 PM Report abuse rate up rate down Reply
ondre

This is happening in Canada, on Rogers. The only difference is they refuse to admit there's a problem.

December 08 2011 at 10:14 PM Report abuse rate up rate down Reply
Jonny Warren

And here I was thinking the grip of death was back with a vengeance. Relief!

December 08 2011 at 9:45 PM Report abuse rate up rate down Reply
Alec Walker

I've had the same thing happen on both my iPhone 4 and my girlfriends iPhone 4 since I installed iOS 5...so it's potentially not a 4S issue but an iOS 5 issue. Who knows with Telstra though ;)

December 08 2011 at 9:20 PM Report abuse rate up rate down Reply
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