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TermsAndConditions posts

Filed under: iPhone, App Store

New terms and conditions for iTunes Store now online


You'll probably see these as soon as you try to update an app or make a new purchase (along with a "This content may not be appropriate for children under 17" warning for some apps). We haven't gone through all the new terms with a fine-tooth comb yet, but it is important to note the following:

items purchased IN an app (like new levels, dresses for virtual dogs, map packs, etc.) may not transfer among devices; our developer friends tell us they are absolutely supposed to transfer, but the effort to make that work is on the individual developer and Apple is simply doing a CYA here in the terms. If you have 2 iPhones with the same iTunes account, you can have the same app on both devices -- but you won't be able to reuse anything purchased in one instance of the app onto the other iPhone, nor are you guaranteed to be able to get all your In App content back if you replace your iPhone.

Also, note that "The Application Provider is solely responsible for In App Purchases." So if Stinky the chihuahua's sweater never makes it into your device, you'll need to hit up the guys who wrote the app for some refund or re-download or... something. It's not 100% clear on how all that will work, since we have yet to get our grubby, unwashed masses' mitts on the system, but Apple is reportedly leaning hard on developers to make sure In App purchasing works as advertised -- while making sure we all acknowledge who's responsible if something goes awry.

If you notice other changes in the T&C, leave 'em in the comments.

Filed under: Bad Apple

3 year warranty with Higher Ed. purchases, or not?


A few weeks ago, Apple stuck a message up on their Higher Education store (EU only) stating that due to a new national agreement for Higher Education individual purchases, any Macs purchased from the store would receive three years of parts and labor coverage at no extra cost. When I later purchased a MacBook from the HE store, I was so excited to be picking up a new Mac as to not notice that the sign had disappeared. I was reassured later on by several people in the support forums who showed me this extract from the HE Store's Terms and Conditions (no, not this one! Yes, there are two T&Cs *sigh*):

"10.1.1 All Apple-branded desktop and portable computer products shall be subject to a 36 calendar month warranty period commencing from the date of delivery."


When I received my MacBook, I checked the included booklet regarding my warranty: the above clause is nowhere to be seen. Instead the booklet talks exclusively about my one year limited warranty with no mention of Higher Education or extended warranties. Likewise, when I use Apple's tool to check how much AppleCare you have remaining, it returns a result of 356 days. Apple has confused me even further by allowing people who have purchased new Macs from the HE Store to purchase 3 year telephone coverage for around £50. When I bought my MacBook, there wasn't even an option to purchase AppleCare in the build to order section!

I'm not the only one to feel confused. People over at the Apple support forums (1, 2, 3) and the MacRumors.com forums are equally mixed up. So, what's the deal Apple?

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