We reported on the abundance of Time Capsule failure-to-boot after 18 months in September. A new site has emerged from the mist to help Time Capsule owners who are struggling to get Apple to acknowledge the issue. TimeCapsuleDead.org exists as a register for the owners of dead Time Capsules and has links to self-help discussions as well as the Apple Feedback page. Of the devices that have been registered thus far, the average time until ports-up is 17 months and 29 days -- eerily close to the estimated 18 month mark.

We'd like to give you a friendly reminder that our own Lauren explored the AppleCare agreements, and found that any computer-centric AppleCare agreement that's in force should cover this Time Capsule failure (as it's considered a peripheral used with the Mac). That does not mean that our readers who don't have a current agreement should be left begging on the streets by Apple. This is something that needs to be addressed. Hopefully this new site will be a good resource for all of our readers.

Thanks, Pim and KB!

In the wake of our earlier post on possibly time-bombed Time Capsules, there was some confusion as to whether or not the Time Capsule would be covered under any AppleCare Protection Plan you might have. The suggestion was made in the comments to Mel's post that extended coverage would apply, but we decided to double-check.

In short, it's true. if you have an AppleCare Protection Plan that is currently in-force for a Mac that you own, your Time Capsule is covered under that agreement. In fact, there is no need for the Time Capsule to be on the same receipt as the computer you purchased. As long as the Time Capsule is owned by you and "in use" along with the covered Mac system, it is covered along with the product for which you have an existing AppleCare Protection Plan.

Of course, this does not cover any damage you inflict on the Time Capsule, and it must not be hacked or used in any way other than it was intended. In other words, don't use your Time Capsule as a doorstop and expect to get AppleCare coverage on it when it breaks.

In addition to the Time Capsule, this "in use" coverage extends to the following products:

• AirPort Extreme Card
• AirPort Express
• AirPort Extreme Base Station
• Apple-branded DVI to ADC display adapter
• Apple RAM modules
• MacBook Air SuperDrive

And, naturally, while coverage does not extend to products that are subject to their own AppleCare Protection Plans (such as an iPhone, iPod, or, of course, another computer) it does extend to a single Apple-branded display if the display was purchased at the same time as the computer you're using it with. Otherwise you need to purchase a separate AppleCare Protection Plan for the display. Clear as mud?

All of the above is contained within the terms and conditions of the AppleCare Protection Plan for North America. In addition to those actual terms, an Apple Genius I spoke with said that coverage also typically extends to Apple-branded hardware on the same receipt as the covered computer purchase, and in general he and his colleagues endeavor to extend the best courtesy they can to their customers when the situation permits. So you may, in fact, receive coverage better than the terms within the agreement itself if you are pleasant, don't yell at the nice Geniuses and say "pretty please." Complimenting their shoes is always a nice touch. They also like chocolate.

If you'd like to check to see what agreements are current, you can click here to check them out, see when they expire, and read the terms and conditions yourself. If your agreement is not registered or is not listed under your Apple ID, you can check by agreement number and computer serial number. Also, if you are not in North America, you can read the terms specific to your agreement here -- many European countries have stronger consumer protections than the US does, and longer warranties may be standard where you live.

Users of the MozyHome and MozyPro online backup services who also use Apple's Time Machine and a Time Capsule for onsite backups were dismayed to find last week that their Time Machine backups were not working. A bug in version 1.4.1 of the Mozy software caused Time Machine backups to Time Capsules and other network drives to pause, and then freeze up.

A user quoted on the Computerworld website last week noted that Time Machine would no longer mount his MacBook Pro's sparse bundle file while running Mozy offsite backups, and that he had to wipe the Time Machine backup in order to get the Time Machine / Time Capsule combination working again. The problem did not affect Mozy users who were backing up to a locally attached hard drive. Part of the issue was that Mozy was attempting to back up the large Time Machine sparse bundle files.

Engineers at Mozy's parent company, Decho, worked with Apple to gain resolution to the issue, and a fix was made available for download last Friday as version 1.4.3 of the Mac software for MozyHome and MozyPro.

[via Macworld and Computerworld]

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column! This time we've got questions on migrating to a new Mac, using a Time Capsule for wireless backup, speeding up podcasts, syncing two Macs, and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Apple quietly today introduced a new 2TB Time Capsule, its combination of a wireless router and network hard drive, for $499, while dropping the price of the 1TB model to $299, and discontinuing the 500GB model.

The new 2TB Time Capsule is available immediately and is shipping today from Apple's online store. This should hopefully be a welcome addition for those who back up many computers with Time Machine, as many use more than 1TB for their Time Machine backups.

[via MacRumors]

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column! This time we've got questions on syncing an iPhone with Lotus Notes, expanding storage on a Time Capsule, preventing iCal event invitation emails, uninstalling Haxies, and more

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Last night Apple released a firmware update for Time Capsule, AirPort Extreme, and AirPort Express Base Station with 802.11n. Here are the fixes:

• Fixes some problems with extending and maintaining connectivity with extended networks
• Fixes an issue with clients that enable 802.11 "Power Save"
• Fixes connectivity issues with some third-party devices
• Fixes an issue when the base station is configured for PPPoE
• Fixes some Back To My Mac issues with connectivity and support for third-party routers

All of those sound like issues that could affect quite a few people -- especially those with (gasp!) "third-party" devices. I've certainly had issues with Back To My Mac using a Netgear router, so we'll see if this helps. In any event, firmware updates are recommended especially if you've had any of the above symptoms.

If you've been having issues with corrupted Time Machine images either inside the Time Capsule or connected externally to your base station, the 7.4.1 firmware update (for all base stations from 2007 to today) plus the 10.5.6 update might help, according to TidBITS.

Apple says this update will fix problems that lead up to corruption issues, but TidBITS recommends you essentially start fresh just to make sure -- after using the Archive feature in Disk Utility to copy your previous Time Machine disk to an external drive. Don't have enough drives to do the data shuffle? You can always take your chances that you either don't have a corrupt Time Machine backup (which is pretty likely, honestly) or do a little soul/data-searching for anything you might want to preserve for posterity.

I don't use Time Machine as a sort of universal undo, but I understand some might. In either case: update your system and firmware as recommended by the manufacturer.

Along with the Mac OS X 10.5.4 update tonight, Apple also released firmware 7.3.2 for Time Capsules and AirPort Base Stations. Apple states that it "includes general fixes and compatibility updates" for both Time Capsule and AirPorts with 802.11n.

Most likely your AirPort (or Time Capsule) will find and download the update automatically; however, you can also visit the Apple Support Downloads page to download the installer package for Leopard, Tiger, or Windows.

Thanks to everyone who sent this in!

Quickertek has produced an antenna for the Time Capsule which, according to them, increases the device's range by 50%.

It's compatible with 802.11 A, B, and G, and comes either as a self install kit or an installation service. Or, if you don't have a Time Capsule just yet, you can order one from Quickertek with the antenna pre-installed. It comes with a good amount of cable so you can spend your weekend obsessively placing and replacing it in your home until it's just right. So that will be fun.

The 500GB self-install kit is $129.95US, and the service is $200US. Prices are the same for the 1TB version kit and service. If you want to do it all in one fell swoop, you can order a 500GB Time Capsule + pre-installed kit for $500US, or $700US for the 1TB version.

[Via Engadget]

French Mac site HardMac has posted the step-by-step process of changing a Time Capsule's hard drive. Specifically, they swapped the original 500 GB Seagate SATA drive for a Western Digital 1 TB Green Power drive.

The actual removal of the existing drive won't be too tricky for people used to tinkering with hardware. In fact, the whole thing was simple. The Time Capsule immediately recognized the unformatted drive, formatted it and made it available to Time Machine.

They chose the Green Power drive because they're designed to use a varied rotation speed, based on demand so, it's much quieter than the original Seagate (according to HardMac).

Over at Macworld, Glenn Fleishman has an initial hands-on report about Apple's new Time Capsule combination Airport Base Station and NAS, and he's confirmed something folks were wondering about: "you can also perform Time Machine backups to drives attached to the Time Capsule via USB." This is interesting, because Apple originally said that Time Machine backups would be possible to an AirDisk (that is, an USB external drive on the regular AirPort Extreme Base Station).

Just before Leopard shipped, that feature quietly disappeared, leaving some early-adopters who had counted on that capability in the lurch. The obvious questions now are whether there's any technical reason why Time Machine to AirDisk wouldn't work on the AEBS, and whether Apple is holding the feature back just to promote the Time Capsule. In any case, it's good to know that if you get a Time Capsule you're not limited to the internal storage, perhaps making the smaller 500GB model that much more attractive.

Apple's Time Capsule hasn't even been shipping for a week yet, and Flickr user "nakedmac" has already dissected his Time Capsule. What may be surprising is that the Time Capsule is no more than an Airport Extreme with a hard drive. But remember when Steve said that the Time Capsule would feature a "server-grade hard drive?" Well, it features a Hitachi Deskstar hard drive. According to the Typical Mac User Podcast blog, the Hitachi hard drive isn't necessarily rated for "server-grade."


[via Engadget]

Several readers have written to let us know that Apple's Time Capsule is listed in the current Best Buy flyer. It is scheduled for a February release, so this could mean that we'll see it in stores this week.

If any TUAW readers visit a Best Buy this week, let us know if you find a Time Capsule on the shelves, and if you buy one!

Thanks, to everyone who sent this in!

The new Time Capsule peripheral is an interesting beast: an Airport Extreme with a Frankenstein complex, with an onboard drive for backup storage. What else can you do with that space? According to Apple reps at the booth, the drive appears just as a wireless disk would appear with the original AE base, so you can in fact put other data on there besides the Time Machine backups. Since TM backups tend to grow to consume all available space, partitioning the Time Capsule drive might be a good idea if you can do it in advance. We'll try to get hands-on with the Time Capsule utility later today to verify that you can split it up.

As the Time Capsule is otherwise identical to an Airport base, you can hang printers or USB drives off the unit and share those as you would with the older gear.

Update: A further conversation at the Apple booth leads me to believe that you will not be able to partition the drive on the Time Capsule. If your purchase decisions are contingent on this capability, please wait until I can get a solid answer from the product manager at Apple on this. You could conceivably 'reserve' space on the TC by creating a disk image to hold your files, but I wouldn't recommend that unless you absolutely have to do it. A couple of contrary reports are saying that you cannot store other files on the TC drive, but everyone I've talked to says that it does mount as a regular wireless disk and you can write to it if needed.

Some other concerns:

"Can I connect the Time Capsule as an external USB drive, directly to my Mac?" No, that functionality isn't in the Airport Extreme and I wouldn't expect it to be in the TC -- however, with gigabit Ethernet you can transfer data faster than USB anyway. Note that I said AS a USB drive, not TO a USB drive -- the Airport feature of external drives connected to the TC is still there, but the external drives aren't valid backup targets.

"Can I stream directly from a Time Capsule to my Apple TV?" Probably not; while you can store an iTunes library on a wireless disk, you still need iTunes to mediate between the storage and the Apple TV.

"If the Time Capsule is the same as an Airport, when will Apple enable Time Machine backups to external USB disks via the Airport?" Could be never. It's been suggested by some (including some of our own) that the combination of the wireless bridge and the USB storage bridge is simply too latency-prone and laggy to provide the needed performance for Time Machine, and that the SATA internal on the Time Capsule is integrated and speedier to allow TM to behave as expected. With no SATA bridge on the Airport Extreme, and no forecast on a fix for the write caching issues, don't count on official support for wireless backups via that hardware.

"Can I use USB wireless networking devices (Sprint or Verizon EVDO) as broadband connections for Time Capsule?" Nope, not directly connected to the TC -- not a feature of the Airport.