Welcome back to Ask TUAW, our weekly troubleshooting Q&A column. This week we have questions about arranging icons on the iPhone, installing Windows via Boot Camp, AirPort networks, iMac rotation support, replacing the video card in an iMac, and more.

As always, your suggestions and questions are welcome. Leave your questions for next week in the comments section at the end of this post. When asking a question, please include which machine you're using and what version of Mac OS X is installed on it (we'll assume you're running Snow Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Leah asks:

Is there a better way to arrange icons on my iPhone than by trying to drag them around on the phone itself. I can't seem to get it to work very well and usually mess it up.

Apple provided a better way of organizing iPhone icons in iTunes 9. In the past, I always tried to arrange my icons on the iPhone the same way you do, by dragging them around on the device itself. This isn't as easy as it sounds, especially if you have larger hands.

Now, with iTunes 9 or higher installed and your iPhone connected to your Mac or PC, launch iTunes, click on the Applications tab, and you will not only see the apps you have installed on your iPhone, but the iPhone screens and the placement of the icons as well.

Simply drag the icons around in iTunes and put them in the desired order. The next time you sync, the icons are arranged identically on your iPhone as well. It's so much easier.

We've had a few users tell us about performance lags that they're experiencing with their brand new 27" iMacs. Our own Casey Johnston even wrote a quick article about the problem last month. Now that everyone has had a few days to play with the issue and try the obligatory troubleshooting steps, we've been tipped about a possible solution.

One of our readers claims that this isn't just related to Flash playback... it's possible that this lag problem is consistent across the system. Flash taxes your system more than most applications so it would show the lag problem more consistently than another application -- thus making it look like a problem only with Flash.

The suggestion at this point: cycle your wireless connection. By turning AirPort off and on again, some people are seeing the computer regain responsiveness. Obviously this isn't a permanent fix because the issue will most likely appear again after you reboot your machine... we can't say if the fix will persist for the entire session, either; the problem could come back before reboot.

Fellow TUAW blogger Joachim Bean suggests that the issues may be something related to PCI Express. Both the AirPort and graphics card are using PCI Express to communicate with the system. There's a possibility that the lines of communication are crossing during use. I'm still betting on a software issue -- at least, let's hope for that.

Let us know if this helps, or any other possible solutions you might have in the comments.

Thanks, Simon!

You know by now that once Apple announces a new piece of hardware, it's only a matter of time before someone gets their hands on one only to rip it up and tear every little piece out to see what's in there. And that's exactly what iFixit did with the brand new iMac -- most of us would kill to get one and keep it, and they got one and killed it (Update: Apparently they didn't kill it -- they ended up putting it all back together again). But at least we can learn from their destruction: the LCD panel is the same horizontal resolution as the 30" Cinema display, and the screen itself weighs 11 lbs. The hard drive sits right in the center of the machine, right behind the screen. And there's probably more heat dissipation methods in there than you'd expect: six temp sensors, three fans, two heat sinks, and even a partridge in a pear tree. We're not sure how that last one helps.

Overall, it's a beauty. And the last twist is probably the most interesting -- other than showing off your Mac-itude and lighting the area behind your screen, the Apple logo is apparently wrapped with an Airport antenna. Because the whole thing is encased in aluminum, that's the only place to get a signal, and so that's where they stuck it. Now when people complain that you're just being trendy by showing off the Apple logo, you can tell them you're actually just trying to help out the Wi-Fi reception.

[via Engadget]

I love everything about my MacBook Pro, but for some reason it does not like to share its screen. It appears under the "Shared" section of the sidebar in Finder, and file sharing works perfectly, but for some reason screen sharing won't work. The "Connecting To 'MacBookPro'" panel will pop up and then disappear a few moments later (as if it is about to connect), but at least 90% of the time no screen sharing window appears.

Fellow TUAW writer Aron Trimble suggested that I go into Finder and try "Go > Connect to Server" and then put in "vnc://10.0.x.x" (where 10.0.x.x is my MacBook Pro's IP address). That worked immediately, and every time.

This confirmed that it wasn't a firewall setting (Screen Sharing is explicitly on) or trouble accessing the MacBook Pro over the LAN (file sharing already worked perfectly). For some reason the screen sharing connection was just not being made over Bonjour.

The only drawback to this direct-IP method is that my network, like most, uses dynamic addresses with DHCP, meaning that the IP addresses change from time to time, especially on a network with multiple devices which are not always turned on. My first thought was to create a static IP for the MacBook Pro in System Preferences > Network, but then I realized that my office LAN uses IPs which start with 192.168.x.x. I could create a new network "Location" but that would also involve manually switching it back and forth, or using a third-party program.

What I really needed was a way to make sure that my MacBook Pro is given the same IP every time it connects to my home LAN. Fortunately, Apple's Airport Extreme will allow me to do just that using DHCP Reservations.

A DHCP Reservation tells the Airport Extreme to reserve a certain IP address for certain computers, as determined either by a "DHCP Client ID" or the computer's MAC address. A DHCP Client ID is easier to remember than a MAC address, but the MAC address will never change unless you swap out the logic board or Airport card of your Mac. I'll show you how to set it up using either method.

In the wake of our earlier post on possibly time-bombed Time Capsules, there was some confusion as to whether or not the Time Capsule would be covered under any AppleCare Protection Plan you might have. The suggestion was made in the comments to Mel's post that extended coverage would apply, but we decided to double-check.

In short, it's true. if you have an AppleCare Protection Plan that is currently in-force for a Mac that you own, your Time Capsule is covered under that agreement. In fact, there is no need for the Time Capsule to be on the same receipt as the computer you purchased. As long as the Time Capsule is owned by you and "in use" along with the covered Mac system, it is covered along with the product for which you have an existing AppleCare Protection Plan.

Of course, this does not cover any damage you inflict on the Time Capsule, and it must not be hacked or used in any way other than it was intended. In other words, don't use your Time Capsule as a doorstop and expect to get AppleCare coverage on it when it breaks.

In addition to the Time Capsule, this "in use" coverage extends to the following products:

• AirPort Extreme Card
• AirPort Express
• AirPort Extreme Base Station
• Apple-branded DVI to ADC display adapter
• Apple RAM modules
• MacBook Air SuperDrive

And, naturally, while coverage does not extend to products that are subject to their own AppleCare Protection Plans (such as an iPhone, iPod, or, of course, another computer) it does extend to a single Apple-branded display if the display was purchased at the same time as the computer you're using it with. Otherwise you need to purchase a separate AppleCare Protection Plan for the display. Clear as mud?

All of the above is contained within the terms and conditions of the AppleCare Protection Plan for North America. In addition to those actual terms, an Apple Genius I spoke with said that coverage also typically extends to Apple-branded hardware on the same receipt as the covered computer purchase, and in general he and his colleagues endeavor to extend the best courtesy they can to their customers when the situation permits. So you may, in fact, receive coverage better than the terms within the agreement itself if you are pleasant, don't yell at the nice Geniuses and say "pretty please." Complimenting their shoes is always a nice touch. They also like chocolate.

If you'd like to check to see what agreements are current, you can click here to check them out, see when they expire, and read the terms and conditions yourself. If your agreement is not registered or is not listed under your Apple ID, you can check by agreement number and computer serial number. Also, if you are not in North America, you can read the terms specific to your agreement here -- many European countries have stronger consumer protections than the US does, and longer warranties may be standard where you live.

More Mac 101, our ongoing series of tips for those new to Mac OS X. One of my favorite things to do when I see someone else's Mac is to see what "Menu Extras" they use.

Menu Extras live in the menu bar at the top of your screen, over on the far right-hand side. As you add more third-party software to your Mac, you will probably notice more and more items showing up there.

If you open System Preferences and type "menu bar" you can find 12 different Menu Extras you can "show" in the menu bar, but one of the most popular and useful is the AirPort Menu Extra. In Snow Leopard, the-already-quite-handy AirPort status icon became a lot more powerful and informative. Apple has posted a page explaining the various meanings behind AirPort status icons.

Generally speaking you ought to see only a few of these: an empty icon (AirPort is turned off), grey curved lines (AirPort is on but not connected), or 1-4 black lines indicating signal strength of the Wi-Fi connection. New in Snow Leopard is the "animated" AirPort icon which appears when AirPort is searching for wireless access points or waiting to be assigned an IP address. (If you are seeing a different icon, check out the page from Apple.)

Since we're looking at the menu bar, here's another tip: option-click everything. Several menu extras, especially ones from Apple, have additional features/information which you can access if you hold down the alt/option key while clicking on the icon. Here's what happens when you click vs option-click several menu extras from Apple (several of these are new and/or improved in Snow Leopard):

Volume: a regular click will reveal a slider to adjust the volume but an option-click will show a list of input and output devices to choose from (similar in function to Rogue Amoeba's SoundSource, which was recently updated for 10.6 compatibility).

MobileMe: a regular click shows time of last sync, option to sync now, and option to open the System Preferences panel for MobileMe. However option-click shows a wonderfully detailed list of every item MobileMe knows about, as well as when it last synchronized succesfully. It also offers Sync Diagnostics, Reset Sync Services (something I still have to use far too often, but less frequently than in the past) and a few other options.

Bluetooth: a regular click reveals basic settings and "paired" devices. An option-click adds a "Bluetooth Explorer" and "PacketLogger" (two "pro" options that you may never need, but are helpful for troubleshooting) as well as showing the version number.

AirPort: a regular click will show available networks and a few basic options, but an option-click shows several bits of information about your current Wi-Fi connection; however, most people will probably just be interested in the Channel and Security.

The basic point is this: feel free to option-click around. If the particular menu extra does not have any "hidden features" to show, it will still show the regular options even when you option-click. You won't hurt anything.

Final menu extra tip: if you want to remove a menu extra from the dock, you can try dragging it while holding down the command key. If that doesn't work, look in the application's preferences for an option to show or hide its menu bar item.

Once you have mastered the basics, you may want to explore some more powerful third-party menu bar items.

Apple has just released a patch to the AirPort client to remedy the wireless performance problems stemming from the recent Mac OS X update to 10.5.8. Some users had been forced to downgrade or replace the wireless-specific kernel extensions to clear up the issues.

The update, weighing in at a svelte 1.4MB, purports to solve an issue found on certain MacBooks and MacBook Pros. Affected machines suffered from significantly slower wireless network speeds while operating on battery power.

Here's the official description from tonight's Airport Client Update for MacBooks and MacBook Pros, version 1.0:

This update is recommended for some Intel-based Macintosh computers running Mac OS X 10.5.8 and addresses an issue with AirPort performance while running on battery power. It may only be installed on:

MacBook (13-inch, Late 2007)
MacBook (13-inch, Early 2008)
MacBook (13-inch, Late 2008)

MacBook Pro (15-inch, Early 2008)

MacBook Pro (17-inch, Early 2008)
MacBook Pro (17-inch, Late 2008)

While I do own a potentially affected MacBook Pro, I did not experience the performance issues, so I can't vouch for the update's effectiveness.

Have you installed the patch and noticed an improvement (or not)?

Apple quietly today introduced a new 2TB Time Capsule, its combination of a wireless router and network hard drive, for $499, while dropping the price of the 1TB model to $299, and discontinuing the 500GB model.

The new 2TB Time Capsule is available immediately and is shipping today from Apple's online store. This should hopefully be a welcome addition for those who back up many computers with Time Machine, as many use more than 1TB for their Time Machine backups.

[via MacRumors]

What are your tips for traveling with your iPhone?

Recently, we reported on AT&T's push to make it easier for iPhone & iPod touch users to connect to their Wi-Fi Hot Spots. One of our readers, Jamie Phelps, pointed out on his blog that AT&T's Wi-Fi service is not actually a "secure connection," as is advertised in various places on their website; we had overlooked this, and mistakenly reinforced the company's shaky claim in our post.

This brings to light an important point about wireless networks and security, however. It's really easy (and sadly all too common) to hop on to an available wireless signal in your office, at the hotel, or your favorite coffee spot and not even think twice about logging in to your e-mail or checking your bank balance.

What many users don't realize is even though the server you are connecting to (i.e. your bank's website) may employ several layers of security, the connection between your computer and the wireless access point is very likely to be unsecured. Anyone who is within range of your computer can trivially monitor the traffic being sent between your computer and the access point, allowing them to see what websites you may be visiting or capture details about other services that you may be connected to. This isn't because of some gaping vulnerability or software bug, it's just an inherent part of how wireless networks work.

So, what can you do to protect yourself? Read on for a list of simple steps you can take to ensure that your wireless connection is safe and secure.

Recently I spent a few days in Paris, France. I travel light: One bag (pro tip: Roll your clothes), one jacket and one hat. I love getting my necessities down to a single carry-on bag. What I hate is all the paper. Airline confirmation receipts, bus schedules, relevant correspondence from family and friends, etc. Not to mention lists of restaurants to try, sights to see, etc.

This time I went nearly paper-free (I'm sticking with paper boarding passes for international flights, although iPhone scanning has been done and is now officially supported by some carriers), thanks to my iPhone and 2 applications. Here's how I did it.

Tracking flights

Of course, the first thing I've got to do is line up all of my flights. I typically go from Boston to Newark when I'm traveling internationally, which means there are several connecting flights to manage with Flight Update and Evernote.

Flight Update [App Store link] is among my top 5 iPhone apps. Here's how it works and why I love it. First, add a trip and then add your flights. You can designate a preferred airline if there's one you use often. Enter your flight number and date (or search by route if you prefer) and Flight Update fills in an incredible amount of data as if by magic.

You'll get airtime, departing and arriving airport, terminal, distance, scheduled meals and so much more. It even identifies the type of plane and offers a color-coded seating chart (the colors rate the seats by desirability). You can even search for alternate flights should a problem arise.

What I really love about Flight Update is that it consistently beats the airport at dispensing timely information. For example, the flight I took from Newark, New Jersey to Boston, MA this past Monday was listed as delayed on my iPhone before the announcement was made at the gate. When the delay was later lifted (thank goodness), my iPhone let me know before the airport did. That's awesome. At $4.99US, you simply can't beat Flight Update. Every iPhone-toting traveler ought to own it.

Eliminating paper

With Flight Tracker handling the airplanes, I turned to Evernote [App Store link] to handle the paper. This is straightforward: I made a notebook called "Paris" and filled it with:

• Confirmation codes for each flight, including the original emails as PDFs
  
• Hotel information
• Correspondence from family members I'd be traveling with
• Special instructions

With each one tagged "Paris," I simply created a saved search. Here's how. First, enter your search term. Next, click the little blue arrow, scroll down and select "Save Search." From then on, you can access all documents that meet your criteria (in my case, a single tag) by hitting the bookmark button. In fact, I just left it there for the duration of my trip.

When I checked in at the airport kiosk, I simply grabbed my confirmation number from Evernote. Same with the hotel. When I found the restaurants and other points of interest that I wanted to explore, I snapped a photo note and applied the "Paris" tag. Back at the hotel, everything was sent to the Evernote servers via the free WiFi.

This has been said before, but Evernote (free from the App Store, basic and premium plans available) is awesome. Human beings have short term memory, long term memory and now, Evernote.

Keep in mind

Going paperless isn't without risk. There's a good chance that your airport will have a lousy cell signal and no free WiFi. Having to pony up $5 or so just to get a code is a hassle if you forgot to sync before leaving the house. Additionally, not all ticket agents are tolerant of kids these days with their fancy smart phones, and may give you an odd look (or a hard time) when you say, "I don't have the printout, but I have my iPhone!" Hence my hesitation to abandon paper boarding passes.

Finally, Evernote displays PDFs as attachments, meaning you can't view them without an internet connection. If you think that might be an issue, copy and paste the text itself into a note.

In the end I had a very enjoyable travel experience with just a small bag, my wallet and my iPhone. Here's a huge thank you to the developers of Flight Tracker and Evernote. Your apps are awesome.

As noted by our commenters below, you may also get a travel boost out of the Tripit app, which Steve reviewed not long ago.

It has been a busy few days for Apple in the software update domain. iWork '09, iTunes, and Quicktime have all been updated, along with GarageBand.

Today, Apple is pushing out an Airport Utility software update. With the usual great and patented Apple detail, the update:

"..includes general fixes and compatibility updates for the following applications: AirPort Utility and AirPort Base Station Agent. The update also installs AirPort Disk Utility on Macs running Tiger." There is also an update of the Airport Utility for Windows.

The new software is 18.9 MB, and does not require a restart. Hooray.

Thanks to Mikey for the tip.

We're back with another shot of Ask TUAW! This time we've got a couple of common switcher issues, as well as questions about upgrading a hard drive, using WiFi stumbler software, setting up a dual-band WiFi network, and more.

As always, your suggestions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions!

We're back with another edition of Ask TUAW! This time around we've got questions about recording audio, troubleshooting wireless issues, the best place to go for web hosting and more.

As always, your questions and suggestions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions!

Petre asks:

I just bought a new guitar and I'm thinking about using it to record some of my songs with my new iMac. Any recommendations for a good method of connecting a guitar so I can record?

Fortunately, you're in luck, in that the Mac is made for people trying to do just what you want to do. There are several options to accomplish this and it really just depends on how good you want the audio to sound and what your budget is. To get the best possible quality, you're going to need a few items.

First, you're going to need some recording software. Fortunately, that's already on your iMac as you can use Apple's GarageBand for all your entry-level recording needs. Second, you'll need some sort of digital audio interface that connects your guitar's output to a USB or Firewire interface on your iMac. Some good ones to take a look at include the M-Audio MobilePre, the M-Audio Firewire Solo or the Line 6 Tone Port series. Then, all you need to do is plug your guitar into the converter and the converter into your Mac and you're good to go. Of course, you'll want to be sure and update the driver to the latest version and read the manual to get the most out of your converter.

If you're not as concerned about audio quality, you can also use a converter cable, such as the Monster iStudio Link, to connect your guitar directly to the mic input on your iMac. That will allow you to record directly into your Mac but won't give you the best possible audio quality or level of customization you could get from a digital converter.

We're back with another shot of Ask TUAW! This time we've got questions about getting WiFi in an older G4 PowerMac, creating photo contact sheets, blanking a display, automatically opening downloaded files, managing iPhone apps in iTunes, and more.

As always, your suggestions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions!