bug fix posts

Filed under: Software Update, iPhone, App Store

Simplify Media update, take 2

by Mel Martin (RSS feed) on Apr 29th, 2009

Earlier today we reported on an update to the media sharing tool from Simplify Media. It added some nice features, but it also installed a demo share on home machines that was not appreciated by many. It set off a mini-firestorm on the company blog, and we received plenty of negative comments as well.

Tonight, wasting no time, the folks at Simplify Media have pushed out another update for Macs, as well as Windows and Linux boxes. It defaults with the demo/test share turned off, but allows you to turn it on if you want to test to see if your system is working.

Paul Joyce of Simplify Media had some comments tonight on his blog:

Today I've been trading emails and comments with a few of you around a feature in Simplify 2.0 -- the Simplify Demo. The exchange has re-enforced one thing I already knew -- we have great, passionate users -- and one thing I know now -- I made a mistake in communicating this new capability.

Such candor is refreshing in a software company. This would be a minor issue, but the iPhone app that allowed users to have access to their large music collections from anywhere was a major hit at the App Store, and one of the most downloaded utilities, so a lot of people had a chance to be pretty angry about the installation of test content on their machine without permission.

Anyway, it's solved now, and it's a really positive outcome. I downloaded and tried the update, and indeed the test share is gone by default. A new version of the iPhone app will also be submitted this week. If all software developers were this responsive, it would be a better world.

Torches and pitchforks can now be stowed. A link to the new updates is on this page, about halfway down.

Tags: bug fix, Simplify Media, Simplify Music, software update, streaming audio

Filed under: iPhone, App Store, iPod touch, App Review

MLB At Bat 2009 struck out, but now back in the game with bug fixes

by Mel Martin (RSS feed) on Apr 11th, 2009

Baseball fans were quite excited to learn that this years MLB.com At Bat 2009 iPhone app [App Store link], selling for $9.99US, would include game day audio. We reviewed the app in March and it received good notices but there was no audio to test at that time. Since baseball season began, the App Store reviews have been filled with comments from angry users saying there are frequent crashes and the audio keeps dropping out. Many wanted their money back.

The good news is that yesterday the app was updated to version 1.01 and most reviews are now positive. The crashes have been pretty much fixed, and the audio streaming is working very well. There are some scattered complaints about the game day pages being a bit behind, but generally people are now very pleased.

In my tests of the first version, I had lots of crashes, and indeed, the audio streaming was spotty. The new version has been crash-less so far, and the audio has been smooth and starts up quickly. I've listened via WiFi and 3G with no issues -- although if you are trying to use the app from your local ballpark, as Steve points out, you'll be competing with thousands of other fans for scarce 3G bandwidth and you may not be able to use the audio features (or do other things involving the cell connection, like making and receiving calls).

The app itself is a bargain, since getting audio from any game all season long costs $14.99 via MLB on the web. For 5 bucks less you get it on your phone. If you can live without streaming audio you can get MLB.com At Bat 2009 Lite for free. Now, if my hometown team just wouldn't come in last again this year all would be well. I guess the iPhone can't fix that.

Tags: app store, AppStore, audio, baseball, bug fix, BugFix, iPhone, iPod touch, mlb, sports, streaming audio

Filed under: Software, Bugs/Recalls

Microsoft releases Office 2008 update to fix Entourage issue

by Michael Rose (RSS feed) on Oct 30th, 2008

How long is two weeks? If you're vacationing someplace warm and sunny, it might seem to pass in a flash; if you're in bed with the flu, it probably seems like a lifetime. For Office 2008 users who got bit by a bug in the recent 12.1.3 update, chances are the latter assessment is more on target. Those who ran the 12.1.3 update and met a particular set of criteria (Entourage users connected to Exchange + a secondary POP or IMAP account for personal email) found themselves unable to send calendar invitations or reply to meeting requests. The most straightforward fix was a rollback to the 12.1.2 version; otherwise, using a webmail client or Outlook was the best way to manage calendars. Not fun.

Two weeks, though, is what it took for the Mac Business Unit to get a tested patch out the door that resolves this problem. Today, Product Manager Andy Ruff announced on the Mactopia support forum that Office 2008 12.1.4 is now available for download (16 MB, requires 12.1.3 installed), billed as follows:

This update fixes a calendar issue in versions of Microsoft Entourage that were updated with the Microsoft Office 2008 for Mac 12.1.3 Update. The issue prevents Exchange accounts in Entourage from sending meeting invitations and responses. This issue can occur when an Entourage identity is configured with more than one mail account. We strongly recommend that all Entourage users who installed Office 2008 for Mac 12.1.3 Update install this update.

While this particular fortnight may have been difficult for Entourage users, I will say that this is definitely the fastest response to an Office bug that I have ever seen from the Mac BU; in terms of the development cycle on a suite as large as Office 2008, it's an eyeblink. Kudos to the MBU for its quick action; now, the next prudent PR step is a little bit of transparency about why this bug -- which should have been fairly obvious to anyone who tested with both Exchange and POP accounts configured in the same identity -- managed to make it through to the release.

Update: Wow, talk about your rapid response... Andy has posted an explanation of the issue and the testing circumstances at the Mac Mojo blog. The missing piece of the puzzle, apparently, was account creation order: if the Exchange account was added to Entourage after the POP or IMAP setup, the problem got triggered -- a condition that never made it onto the testing radar. Points for transparency: awarded.

Tags: breakingnews, bug fix, BugFix, entourage, microsoft, office, update

Filed under: Multimedia, Video, Software Update

Democracy Player 0.9.5.1 update fixes important bug

by Brian Liloia (RSS feed) on Feb 21st, 2007

A bug fix release for Democracy Player has just been posted that corrects some startup problems that a few Mac users have encountered since the 0.9.5 update. Democracy 0.9.5.1 resolves the issues originally caused by a conflict between versions of py2app and some input managers like Growl and a Camino extension. The team has upgraded to the latest py2app and all issues should now be resolved, so users can once again video channel surf to their heart's content. Recommended update.

Tags: bug fix, BugFix, democracy, internet tv, InternetTv, open source, OpenSource, software update, SoftwareUpdate, video

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