Customer satisfaction Articles on TUAW - The Unofficial Apple Weblog

iPad customer satisfaction is (surprise!) quite high

by Steven Sande (Dec 24th, 2011)

Imagine my shock (not)! A new Software Usability Research Laboratory (SURL) study reported on The Loop shows that the iPad is keeping customers happy, with 83.65 percent of respondents saying that they were satisfied with the device. SURL asked respondents to rate the user-friendliness of the ...

Survey: Apple's lead in tech support satisfaction is slipping

by Kelly Hodgkins (Aug 2nd, 2011)

According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though ...

iPhone growth moving towards Android in US

by Steven Sande (Jul 18th, 2011)

Things are looking wonderful for Apple's iPhone these days, according to a study of US smartphone buyers by ChangeWave. The study results show that of Americans expecting to buy a smartphone in the next 90 days, 46 percent are planning to get an iPhone while only 32 percent are thinking about ...

Apple tops consumer satisfaction survey again

by Mike Schramm (Sep 22nd, 2010)

For the seventh straight year in a row, Apple has topped the American Customer Satisfaction Index survey, ringing in at number one on the annual list of PC manufacturers as ranked by customers. And it earned its best score ever -- an 86 out of 100. That's nine points ahead of its closest ...

Report: iPhone 4 owners report fewer dropped calls than iPhone 3GS

by Steven Sande (Aug 4th, 2010)

With all of the Antennagate hoopla since the release of the iPhone 4, you'd think that owners of the new phone are never able to complete a call normally. According to a recently published survey from ChangeWave Research, iPhone 4 owners are reporting fewer dropped calls than iPhone 3GS owners. ...

AT&T Wireless CEO not worried if Verizon gets the iPhone

by Mel Martin (May 19th, 2010)

That's the word from AT&T honcho Ralph de la Vega this morning at a JPMorgan tech conference, as reported by Business Insider. Now Ralphie is not sayin' Verizon will get the iPhone, but he thinks if they do it will have a minimal impact. He told the crowd that switching carriers is a tough ...

Apple's online store brought the Merry into the 2009 Christmas season

by Steven Sande (Jan 1st, 2010)

In some more bright, shiny, and happy Apple news for this first day of 2010, Computerworld is reporting that Apple's online store took top honors for customer satisfaction in terms of the holiday shopping experience at a computer or electronics manufacturer's site. The numbers from Michigan-based ...

New York Times: Windows Mobile sinking, Android and Apple benefit

by Mel Martin (Oct 26th, 2009)

This morning, the New York Times had an interesting piece about the shift in cellphone momentum away from Microsoft to Android and the iPhone. The story refers to Windows Mobile as 'foundering,' which won't bring much happiness to Redmond. Of course, Microsoft already knows that they're quickly ...

New York Times calls iPhone the 'Hummer of cellphones'

by Mel Martin (Sep 3rd, 2009)

Why? Because the iPhone sucks up network bandwidth on a rather massive scale. The article, available online, tells a story most iPhone users already know. AT&T was unprepared for the massive assault on the 3G network from phones that stream audio and video, and surf the web at a rate far ...

J.D. Power says iPhone tops smartphone ratings

by Mel Martin (Apr 30th, 2009)

Given all the other good publicity the iPhone has been getting, it won't come as any great surprise that the J.D. Power survey released today says: Apple ranks highest among smartphone manufacturers with a score of 791, performing particularly well in ease of operation, operating system, features ...

Apple ranked #4 among online retailers

by Mel Martin (Dec 31st, 2008)

A holiday survey of shopper satisfaction with e-retailers ranked Apple as number 4, with 78% of customers pleased with purchases made on the Apple website. The survey was conducted by ForeSee Results and FGI Research. Only two online retailers scored above 80 percent, with Amazon and Netflix tied at ...

Apple among Gen Y most trusted brands

by Dave Caolo (Apr 23rd, 2007)

Ok, Generation Y, which brands do you trust the most (for the record, "Generation Y" is comprised of people between the ages of 21-27)? Outlaw Consulting asked that question to a group they referred to as their "...most forward trendsetter* panelists" across several US cities, and Apple topped the ...

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