Customer satisfaction Articles on TUAW - The Unofficial Apple Weblog

iPhone tops J.D. Power customer satisfaction survey again

by Mike Schramm (Mar 21st, 2013)

Make a little more room in the trophy case: the iPhone has topped J.D. Power and Associates' consumer satisfaction survey yet again in the category of wireless smartphones. For the ninth study in a row, Apple has earned the top numbers, scoring 855 on a survey that tracks issues like ...

Apple tops British brand survey

by Dave Caolo (Feb 25th, 2013)

Each year, British business professionals rank global "superbrands" in a report called the Superbrand Survey. The group produces two lists: consumer superbrands and business superbrands. In the latest report, Apple placed second and first, respectively. The top five business superbrands were, ...

Daily Update for December 19, 2012

by Steven Sande (Dec 19th, 2012)

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player ...

New survey says iOS 6 users aren't as happy as they were with iOS 5

by Mel Martin (Sep 26th, 2012)

The word from mobile customer research firm On Device (as reported by TechCrunch) is iOS 5 eked out a bit more customer satisfaction than iOS 6 has thus far. The company checked with 16,000 iPhone users, and even though it's only a small deviation, it's the first time there has been a dip in the ...

iPhone tops J.D. Power satisfaction survey ... again

by Steven Sande (Sep 6th, 2012)

Every year at about this time, J.D. Power and Associates releases the results of the U.S. Wireless Smartphone Customer Satisfaction Study. For the eighth consecutive year, Apple is at the top of the list in terms of customer satisfaction for smartphones. On a 1,000-point scale, Apple ranked ...

Apple tops ACSI satisfaction survey for cellphone manufacturers

by Steven Sande (May 15th, 2012)

Apple has done it again, topping the American Consumer Satisfaction Index survey for cellphone manufacturers and wireless carriers. The company ended up with a score of 83 points out of 100 possible, higher than any other manufacturer. ACSI polls 70,000 consumers each year, asking questions ...

Apple tops e-store satisfaction survey

by Steven Sande (May 9th, 2012)

If you've been happy with a purchase that you made at Apple's online store, you're not the only one. Michigan-based ForeSee announced today that the Apple online store received the highest satisfaction score of any computer-related company and was tied for second place overall with ...

Apple tops J.D. Power customer survey 7 years running

by Steven Sande (Mar 16th, 2012)

J.D. Power and Associates is a well-known provider of customer satisfaction survey data, often known for providing those shiny award statues to automobile manufacturers. Well, they also do surveys of smartphone and traditional mobile phone customers, and for the seventh year in a row, Apple is at ...

iPad customer satisfaction is (surprise!) quite high

by Steven Sande (Dec 24th, 2011)

Imagine my shock (not)! A new Software Usability Research Laboratory (SURL) study reported on The Loop shows that the iPad is keeping customers happy, with 83.65 percent of respondents saying that they were satisfied with the device. SURL asked respondents to rate the user-friendliness of the ...

Survey: Apple's lead in tech support satisfaction is slipping

by Kelly Hodgkins (Aug 2nd, 2011)

According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though ...

iPhone growth moving towards Android in US

by Steven Sande (Jul 18th, 2011)

Things are looking wonderful for Apple's iPhone these days, according to a study of US smartphone buyers by ChangeWave. The study results show that of Americans expecting to buy a smartphone in the next 90 days, 46 percent are planning to get an iPhone while only 32 percent are thinking about ...

Apple tops consumer satisfaction survey again

by Mike Schramm (Sep 22nd, 2010)

For the seventh straight year in a row, Apple has topped the American Customer Satisfaction Index survey, ringing in at number one on the annual list of PC manufacturers as ranked by customers. And it earned its best score ever -- an 86 out of 100. That's nine points ahead of its closest ...

Report: iPhone 4 owners report fewer dropped calls than iPhone 3GS

by Steven Sande (Aug 4th, 2010)

With all of the Antennagate hoopla since the release of the iPhone 4, you'd think that owners of the new phone are never able to complete a call normally. According to a recently published survey from ChangeWave Research, iPhone 4 owners are reporting fewer dropped calls than iPhone 3GS owners. ...

AT&T Wireless CEO not worried if Verizon gets the iPhone

by Mel Martin (May 19th, 2010)

That's the word from AT&T honcho Ralph de la Vega this morning at a JPMorgan tech conference, as reported by Business Insider. Now Ralphie is not sayin' Verizon will get the iPhone, but he thinks if they do it will have a minimal impact. He told the crowd that switching carriers is a tough ...

Apple's online store brought the Merry into the 2009 Christmas season

by Steven Sande (Jan 1st, 2010)

In some more bright, shiny, and happy Apple news for this first day of 2010, Computerworld is reporting that Apple's online store took top honors for customer satisfaction in terms of the holiday shopping experience at a computer or electronics manufacturer's site. The numbers from Michigan-based ...