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Tag: customer satisfaction

Apple tops ACSI personal computer list for 11th straight year

This shouldn't come as surprising news to anyone who has watched Apple's sales figures over the past decade or so, but the company has just ended up at the top of the American Customer Satisfaction Index list for personal computers, laptops and tablets. This marks the eleventh year in a row that...

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Apple tops customer satisfaction survey for 10th year in a row

When you ask an Apple fan why they use the company's products, you're often going to hear "because they just work" as a response. But those people are loyalists -- how satisfied are general Mac users? It turns out Apple has been at the top of the customer satisfaction charts for the last 10 years....

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iPhone tops J.D. Power customer satisfaction survey again

Make a little more room in the trophy case: the iPhone has topped J.D. Power and Associates' consumer satisfaction survey yet again in the category of wireless smartphones. For the ninth study in a row, Apple has earned the top numbers, scoring 855 on a survey that tracks issues like...

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Apple tops British brand survey

Each year, British business professionals rank global "superbrands" in a report called the Superbrand Survey. The group produces two lists: consumer superbrands and business superbrands. In the latest report, Apple placed second and first, respectively. The top five business superbrands were,...

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Daily Update for December 19, 2012

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player...

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New survey says iOS 6 users aren't as happy as they were with iOS 5

The word from mobile customer research firm On Device (as reported by TechCrunch) is iOS 5 eked out a bit more customer satisfaction than iOS 6 has thus far. The company checked with 16,000 iPhone users, and even though it's only a small deviation, it's the first time there has been a dip in the...

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iPhone tops J.D. Power satisfaction survey ... again

Every year at about this time, J.D. Power and Associates releases the results of the U.S. Wireless Smartphone Customer Satisfaction Study. For the eighth consecutive year, Apple is at the top of the list in terms of customer satisfaction for smartphones. On a 1,000-point scale, Apple ranked...

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Apple tops ACSI satisfaction survey for cellphone manufacturers

Apple has done it again, topping the American Consumer Satisfaction Index survey for cellphone manufacturers and wireless carriers. The company ended up with a score of 83 points out of 100 possible, higher than any other manufacturer. ACSI polls 70,000 consumers each year, asking questions...

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Apple tops e-store satisfaction survey

If you've been happy with a purchase that you made at Apple's online store, you're not the only one. Michigan-based ForeSee announced today that the Apple online store received the highest satisfaction score of any computer-related company and was tied for second place overall with...

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Apple tops J.D. Power customer survey 7 years running

J.D. Power and Associates is a well-known provider of customer satisfaction survey data, often known for providing those shiny award statues to automobile manufacturers. Well, they also do surveys of smartphone and traditional mobile phone customers, and for the seventh year in a row, Apple is at...

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iPad customer satisfaction is (surprise!) quite high

Imagine my shock (not)! A new Software Usability Research Laboratory (SURL) study reported on The Loop shows that the iPad is keeping customers happy, with 83.65 percent of respondents saying that they were satisfied with the device. SURL asked respondents to rate the user-friendliness of the...

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Survey: Apple's lead in tech support satisfaction is slipping

According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though...

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iPhone growth moving towards Android in US

Things are looking wonderful for Apple's iPhone these days, according to a study of US smartphone buyers by ChangeWave. The study results show that of Americans expecting to buy a smartphone in the next 90 days, 46 percent are planning to get an iPhone while only 32 percent are thinking about...

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Apple tops consumer satisfaction survey again

For the seventh straight year in a row, Apple has topped the American Customer Satisfaction Index survey, ringing in at number one on the annual list of PC manufacturers as ranked by customers. And it earned its best score ever -- an 86 out of 100. That's nine points ahead of its closest...

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Report: iPhone 4 owners report fewer dropped calls than iPhone 3GS

With all of the Antennagate hoopla since the release of the iPhone 4, you'd think that owners of the new phone are never able to complete a call normally. According to a recently published survey from ChangeWave Research, iPhone 4 owners are reporting fewer dropped calls than iPhone 3GS owners. ...

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