Customer-service Articles on TUAW - The Unofficial Apple Weblog

Apple as "the world's most feminine brand"?

by Mike Schramm (Jul 30th, 2009)

Fortune's Bridget Brennan has a bold statement: "Why doesn't Apple make remote controls? You ask: Why Apple? Because if any company could improve one of the world's most user-unfriendly electronic devices, it would be Apple. And then there's this: Apple just may be the world's most discreetly ...

Apple to mini fans: "Be patient."

by Mike Schramm (Nov 6th, 2008)

A distraught Mac mini fan (it wasn't me, though I would be distraught to hear that the mini was really, truly dead -- which it isn't yet) apparently called Apple to get the story on the little computer that could, and apparently was told to "be patient." If you believe AppleInsider's interview of an ...