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Tag: genius bar

Apple ID now required to set Genius Bar appointment online

Apple has implemented a slight, but significant change to the way it books Genius Bar appointments online. Now folks wishing to make such an appointment must have a working Apple ID and password. Previously, users could simply enter in basic identifiable information like their name and email...

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Daily Update for September 12, 2013

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player (requires...

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Black market Genius Bar appointments

You've got to love Chinese entrepreneurs. Today the Beijing Morning News reported on how scalpers are grabbing all of the Genius Bar appointments at Chinese Apple Stores, then selling those appointments on the black market. Getting an appointment at one of the crowded stores apparently costs...

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Apple comes out on top in Consumer Reports tech support ratings

Consumer Reports has announced that Apple has come out on top again -- and bested its previous score -- in providing consumer tech support to its users. The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of...

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Apple now asking potential Genius Bar customers to reboot iPhone before making an appointment

So, your new iPhone 5 is acting quirky, and you want to make an appointment at the Genius Bar to see what's wrong with it. You go to the Apple website, enter the location of your local store and let the concierge know what device you want to get help with ... and you're promptly greeted with...

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Apple Store remodel to introduce two-row Genius Bar

The Apple Store of the future could feature not one, but two Genius bars for technical service support, says a report in ifoAppleStore. The Garden State Plaza store in Paramus, NJ is moving to a significantly bigger location and redesigned the store to include the company's first double-row...

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Daily Update for August 20, 2012

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player...

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Dear Aunt TUAW: My Lion-only MacBook just died. Help! (Updated)

Dear Aunt TUAW, The hard drive in my late 2006 black MacBook died this week. I purchased a new hard drive for it, used my OS X 10.6 install CD and then updated. I then went to the Mac App Store and found I can no longer download Lion, even with trying to hold the Option key down. What can I...

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Daily Update for July 2, 2012

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player...

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Apple trying new Genius Bar layout

IFO Apple Store has spotted a new trend in a few Apple Stores around the country: Apple is trying a new layout for the in-store Genius bar, turning it perpendicular to the store wall instead of running parallel along it. The new layout is designed to make things more accessible, and provide...

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Dear Aunt TUAW: Retina MacBook Pro, buy now or wait?

Dear Aunt TUAW, My brother is getting one of those devilishly good lookin' new Retina MacBook Pro's. Should he order now and wait the 2-3 weeks? Or wait and see when it comes in stock at a local Apple Store? Your loving nephew, Jesse Dear Jesse, Do you need to customize your processor...

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Dear Aunt TUAW: Did my wife just get a free upgrade?

Dear Aunt TUAW, So my wife's 11-inch MacBook Air went into an Apple Store to get its screen replaced because it cracked. It's got a core i5 1,6ghz processor in it... Or at least it did! We've just got it back home and I clicked on "About this Mac" out of habit and it's reported that it's got...

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AT&T concept store uses iPads, iPhones for checkout

An AT&T concept store opening this weekend in the Chicago suburb of Arlington Heights aims to "differentiate the AT&T experience," according to AT&T retail president Paul Roth. Roth told AllThingsD that AT&T needs to do more to lure the shopper into its stores now that most...

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Hackintosh repaired at Apple Genius Bar

So, you're in Shanghai, China with your fake MacBook Air when it suddenly stops working. What do you do? Make an appointment at the real Genius Bar for the Apple Store, Pudong in Shanghai and get help. Fortunately for the man who brought the "MacBook Air" into the store, the Geniuses behind...

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Rumor: Best Buy stores to add more Apple products, get Genius Bars

An anonymous tipster who works at a Best Buy store let us know this morning that he was informed by his Apple rep that the Apple section of the computer department will be going through a transition sometime this spring to allow more products to be displayed. At the same time, the stores will get a...

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