Several of my colleagues here at TUAW and other people around the country are seeing some slowness and timeouts from MobileMe mail today.

The web interface seems to be working faster than the Apple Mail app, but even the web is slow. No communication from Apple support about what the problem is, but something clearly is wrong for some customers. Others may be doing fine.

I'm not seeing any reports from users on the Apple support board yet, but I expect they'll be flowing soon. Several MobileMe customers are seeing repeated timeouts from Apple servers.

Hopefully this will be just a short lived glitch, and not an epic failure.

Update: Service seems to have been restored for as of 3:15 EST, but still no word on the MobileMe support site.

When most people think about Apple and backups they probably think about Time Machine or perhaps even Time Capsule. But Apple has a lesser-known application which you might consider using.

The app, simply named Backup, was originally available only to .Mac users, but is now openly available on Apple's website. It lists "MobileMe account" as one of its requirements. If you do not have a MobileMe account, each backup is limited to 100 MB. The good news is that for what I am suggesting, 100 MB will be completely sufficient for most people. Follow along as I use Backup to create a complete and scheduled backup of personal data and settings on my Mac.

First, install and launch the application. Choose Plan > New Plan from the menu.

If you have a MobileMe account, choose the "Personal Data & Settings" option (second from the top), click the "Choose Plan" button, and then skip the next paragraph.

About 13GB of data was accidentally deleted from my account on my Mac yesterday. Fortunately, due to an aggressive backup system, I was able to recover all of the files.

I was trying to test out a tip sent to the TUAW team, which led me to log into (and out of) the "Guest" account several times. One of the logins seemed to hang, which triggered a memory about a data loss bug in Snow Leopard which I had read about (and which Apple is now acknowledging in "extremely rare" cases, per Cnet). I immediately reached around the back of my iMac and shut it down.

At first I thought everything was OK, but then Dropbox started asking me to configure settings, as if it was the first time the app was run. Fortunately, due to the new "LAN sync" feature in recent Dropbox betas, the iMac copied my Dropbox files from my MacBook Pro on the same network in a matter of seconds, rather than having to download almost 2GB of data from Dropbox's servers.

I thought that was the end of the problems, until I saw that my Terminal customizations were missing. Then I noticed that a few other applications were not functioning correctly. Suddenly I realized that I had most likely suffered more data loss than was immediately obvious.

Read on to see what had to be done to recover after the data loss occurred.

Face it: your address book and your contacts, they're personal. They reveal a lot about you: your friends, your business partners, your cake buying proclivities, and more. The address book you see at the top of this post appears to be for someone in the Denver area. I know that because of the REI Denver listing and Le Bakery Sensual on 6th, which I drive by whenever I head East from Broadway.

These contacts, along with their notes, their phone numbers, dates of birth, and other information say a lot about the person whose address book this is, and also about the people who appear in that contact list, with all their personal and professional info.

There's one big problem. The screen shot you see wasn't made by the person who owns this me.com account. Under certain very specific conditions, Apple is inadvertently sharing data from other people's accounts. Ouch.

A TUAW reader sent us a video made as he renewed his me.com account from the UK. The address book data he accessed during that time included this Denver-based set shown here, as well as data from an Ireland-based user of Polish descent (all his contacts were back in Poland although his business was based in Ireland).

This all went down during the period when his MobileMe account was renewing. Each time he logged off and back on, he was presented with yet another set of contacts--none of them his. He writes, "Each time I logged off and on I got a different address book. All the other options were disabled (because my renewal was being processed) but clicking the Contacts icon showed me *an* address book," just not his address book.

With a little Internet-fu, he checked out some of the numbers and found that they were valid and operational. This leads him to believe that this is real data. My inspection of the local Denver data from his screen shots convinces me of the same. Further inspection of work addresses and personal family names makes us believe we know whose Denver-based address book this is. We've attempted to contact this person but as yet have not heard back.

The address book glitch ended once the registration process finished, leaving our TUAW reader with a series of screen shots and videos and a deep concern about Apple's ability to safeguard personal data. He's already contacted Apple about the bug. "I contacted them by two means: their web-chat thing where they told me that they 'had no reports of such an issue'. They suggested closing and reopening Safari (helpful eh?) and a generic autoresponse saying they'd reply within 5 days when i sent an email." He adds, "I don't think the people manning the help desk appreciated the seriousness of the situation."

TUAW has sent a heads-up to Apple and will keep monitoring the situation to see how it develops.

Looks like it. You can't access the main MobileMe page. Apple says this on their MobileMe support page:" MobileMe members are intermittently unable to access MobileMe services. Mail is available via a desktop email application, or Mail on iPhone or iPod touch. Normal service will be restored ASAP. We apologize for any inconvenience."

Well, at least that page is up. Seems like MobileMe has had a rough couple of weeks with issues concerning mail, Back to my Mac, and syncing.

The MobileMe service had a rocky start and has had a variety of issues over the last year or so. Let's hope Apple gets things back on an even keel soon. So far this morning, MobileMe is MobileGone.

UPDATE: Some of us are able to log in, but it has been up or down for various people throughout the morning. The status page still says the issue is intermittent as of 3:15pm ET.

UPDATE #2: Looks like everything is back to normal. Thanks to everyone who sent this in!

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column. This week we've got lots of questions about syncing, as well as customized keyboards, sharing iPhone apps, managing iTunes, and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions

iPhone OS 3.1 made the scene today at the Apple event, with a number of new features and fixes that should make iPhone owners happy (and iPod touch owners -- although for them, the version number is 3.1.1 instead). After a slow start to the download, I was able to get the update loaded onto my iPhone 3GS and I gave some of the new features a test drive.

The first big new feature is the Genius for Apps. To turn it on, you go to the Featured screen the App Store, and click the Genius button at the top of the display. After approving the license agreement, Genius is up and running, and clicking on the Genius button gives you a list of what it considers to be good suggestions based on what I have purchased. I wasn't very happy with the first list it produced (see screenshot at right), since I don't live in NYC, don't read Time, and really don't want something called The Most Useless App Ever.

The Genius lets you refine this list by swiping items to remove them. I did notice by the third screen of suggestions that the Genius was starting to pick apps that were more my style, so I think it's going to work out.

Read on for more impressions of 3.1.

We received a tip from a frustrated reader this morning noting that when he published a calendar to MobileMe with iCal, it wasn't showing up if there were any all-day events in the calendar.

I sorted through a few different examples and was able to verify that any calendar with 'all-day' events just doesn't publish. Of course, you'll end up with a URL, but it will go to Apple's default 404 page for Mobile Me. A quick browse through the Apple support discussions will tell you that it's not an isolated incident... the thread can be found here.

We're being told that Apple is currently working on a fix for this problem, but we thought it would be a valuable heads-up for our readers. If you have to publish to MobileMe, we'd suggest removing 'all-day' events from your calendars (or changing them to fixed-duration events) until Apple fixes this issue.

Thanks, Bob!

Another day, another dumb criminal gets snared by Apple technology. In this case, 2 dumb criminals. This latest foiled crime involved the theft of 4 iPhones from the Apple Palisades store in West Nyack, New York.

According to the Journal News up that way, the two crooks ran from the store, and police put out a description of the thieves. The phones were also tracked using the built-in iPhone GPS, and the info led police to a hardware store parking lot in Orangetown.

The hapless thieves are scheduled to appear tomorrow in court to answer to to the charges relating to the stolen iPhones and also to explain why they had 2 more stolen iPhones in their possession. The apprehended men are now in the Rockland County jail, hopefully thinking it may not have been so smart to steal phones with GPS tracking. Oddly, the Journal News article quotes cops saying the value of the four stolen phones was close to $4,000, which seems quite high; perhaps they meant the value of all six phones found with the suspects.

Meanwhile, our friend 'Jim' says he is getting good cooperation from his local police in apprehending the thieves who stole his MacBook and iMac. As you'll remember from our previous coverage, Jim has the Back to My Mac feature of MobileMe and using the screen sharing function saw someone filling out an online job application, which helpfully listed their address, phone number, name and Social Security number. Then yesterday, Jim snagged a picture of one of the alleged crooks who had used the built in iSight camera to pose for a snapshot..

As Jim continues to make contact with his stolen laptop, he finds more goodies. Someone logged into their MySpace page, and Jim was able to copy and download various pictures of the alleged perps. He also retrieved one of their cellphone numbers.

Police have made a couple of visits to the address, but haven't found anyone at home. They are persisting and will undoubtedly find them, likely ruining their day.

[Thanks to Jim R. for the West Nyack tip]

Yesterday we told you about some crooks that broke into a house and made off with a couple of Macs and a PC. We recounted how the victim used his replacement MacBook Pro to screen share with the stolen device, and even watch as someone filled out an online form to find a job, displaying an address, social security number and phone number.

Well, the crooks are still at it, and seemingly oblivious to the consequences. Last night, I heard from 'Jim' the victim, and he said he was connected again to his laptop, but no one appeared to be home. He saw an unfamiliar jpeg image on the desktop, and you guessed it, the alleged perp had proudly taken a picture of himself with the built in iSight camera. 'Jim' grabbed the pic, and has now forwarded it to his local police department.

It's kind of amazing that the crooks would know enough to grab a pic from the camera, but not realize they have left the Mac wide open to the features of Back to My Mac.

Hopefully, the police will get in gear, and rescue the stolen computers, and grab the perps. Meanwhile, 'Jim' is cautiously considering getting back into his Mac and erasing any files with personal info on them. He just doesn't want to get caught and spook the thieves.

We'll keep you posted.

Update 2:30p ET 9/1: We've heard more from the theft victim; see the latest news on this crime story here.

We're getting our share of crime stories lately, and today's is really a jaw dropper. I'm going to be sketchy on details and locations because there is an investigation underway.

Here's what we have so far. An East Coast man had his house broken into with 2 Macs and one PC stolen, along with some other household items of value.

One of the Macs was a laptop, and our victim bought a new MacBook Pro to replace it, and used a Time Machine backup to restore all his files. The crime was reported to police, who said they had no leads, but there had been a string of similar burglaries in the area for quite some time.

When our victim (we'll call him Jim) sat down at his replacement laptop last night, he saw one of his missing computers come up as a share via the Back to My Mac feature of MobileMe. He clicked on the share, and explored the files of his stolen machine. You can guess what comes next. Taking a chance, he clicked on screen sharing, and saw that someone was using his Mac, checking lottery numbers on a web page.

Jim didn't want to take control of the Mac, so he just watched, fascinated. Later, when activity on his missing computer stopped, he went to the network panel and grabbed an IP address, and took a screen shot of it.

This morning, he saw someone applying for a job online using the stolen laptop, and Jim now has the Social Security number, address and phone number used on the job application. Jim speculates it is possible the machine has been sold to someone and that is who was applying for the job. Or it could still be with the crooks.

He's contacted the police, and we don't know how this saga ends yet, but we'll let you know how it all works out. So far we've got a pretty smart victim and some really dumb crooks. Jim says he is sure he'll be renewing MobileMe when it's time.

Details at 11.

[Thanks to 'Jim' for sharing his experience with all of us]

The MobileMe Find my iPhone service certainly paid off for a Pittsburgh area man. The Pittsburgh Post-Gazette reports that police said the man was robbed at gunpoint in Shadyside (a neigborhood on the east side of Pittsburgh, home to an Apple Store) by two men who asked for his credit cards and the PIN numbers.

Police say he turned over his wallet, PIN numbers, and his iPhone. Later the man used his computer and MobileMe to find the location of the phone, and police located the crooks at a gas station. Officers recovered a pellet gun, stolen ID cards, credit cards and cash.

Three men have been charged in the incident with device fraud, conspiracy, receiving stolen property and possessing instruments of crime. 2 of the 3 are also being charged with robbery.

The victim, not identified by the police, is probably a happy guy, and will no doubt renew his MobileMe subscription when it comes up.

One caution. If something similar happens to you, don't go chasing the thieves by yourself. Confronting criminals is serious police work & nothing for the amateur sleuth to try.

[Via the Pittsburgh Post-Gazette and thanks to Sean for the tip]

Welcome back to Ask TUAW, our weekly Mac troubleshooting Q&A column. This week we've got questions about syncing notes, iLife '09, iTunes downloads, the importance of keychains and more.

As always, your suggestions and questions are welcome. Questions for next week should be left in the comments. When asking a question please include which machine you're running and which version of Mac OS X (we'll assume you're running Leopard on an Intel Mac if you don't specify). And now, on to the questions.

Scott asks

When I sync my iphone (3.0.1) with my Mac (10.5.8) and have "sync notes" checked in iTunes, I cannot find my notes synced anywhere in Mail.app - including under "Notes"...what am I missing?

To sync 'Notes' first make sure you have your iPhone connected to your Mac with iTunes open. Then, be sure to have "sync notes" checked in iTunes. Also, be sure to check "Sync Notes" in the MobleMe Sync options in System Preferences.

Then, sync your iPhone as normal. After that, check in Apple's Mail program under "Reminders" to see if the notes appear. You need to click on the little triangle to show the contents of Reminders. If they don't appear, close Mail and open it again. Also, restart your iPhone completely before trying another sync.

Also, keep in mind Notes sync works only via USB and not over the air. If you are not seeing notes appear, be sure you sync your iPhone via USB with your Mac or they won't appear at all. If the notes still don't appear in Apple Mail, it might be time to give a call to Apple tech support because at that point the problem may be something larger than the scope of what this column can answer.

Evan asks

I bought a new MacBook Pro last month, which came installed with Leopard and iLife '09. My purchase was within Apple's "Up-to-Date" program timeline, so I was able to order a copy of Snow Leopard for $9.95. I know Snow Leopard doesn't come with iLife '09 but considering my new computer already comes with iLife '09, I'm not going to have to re-buy iLife, am I?

If you've been trying to upload a picture from your iPhone to a MobileMe gallery, and are getting the message "Unable to connect to MobileMe" message you're not alone.

The problem appears to be related to a bug in user name recognition. Apple has published a KB article dealing with the issue. The problem seems to be triggered if your member name is in mixed case, or if it is in all caps. MobileMe requires the user name be in all lower case letters, although the same rule does not apply to passwords.

Apple suggests you go to your iPhone settings, and under account info make sure your name is all lowercase. If not, a visit to the KB article would be advised. The fix is simple: just delete and re-enter your account details, getting your member name in a form Apple will like. When the bug is fixed, this workaround won't be needed.

Apple needs to continue to pay close attention to MobileMe. My perception is it has become generally more reliable since the ugly launch in 2008, but the support page still reports a few new glitches per week. Lately I've noticed a few mail outages/slowness and difficulty getting to my iDisk.

Qik [iTunes link] is an eagerly awaited free app for the iPhone. Most other video capable phones have a version of it. Qik allows, among other things, live streaming from your phone to the web. How could someone not want that capability? Early on, Qik offered a version for jailbroken phones that worked quite well.

Well of course, we've learned that what can run on other smartphones may not necessarily make it to the iPhone, and predictably the App Store version has been crippled. You can record video, upload video (Wi-Fi only) but no streaming or uploading over the 3G network. In fact, you can't even live stream over WiFi.

I'm sure doing all this this violates the hastily revised terms of service from AT&T. It still grates that the phone that is helping to save AT&T financially has its users abused by having lesser services than other phones that are allowed on the same network.

Of course, if video streaming is forbidden, what about YouTube and MLB At Bat [iTunes link], that streams two live games a day? And what about the SlingPlayer app, that is allowed to stream across the cellular data network on other AT&T phones but only over Wi-Fi on the iPhone? I know, there are so many iPhones that it would swamp the inadequate AT&T network, but what did AT&T expect when they fought so hard to get the iPhone? Do they really think streaming by a few Slingbox users or Qik addicts will ever top the bandwidth stats of the baseball app?

Today Qik added this to its website: "We've submitted an update to the App Store which will have it working over 3G networks, too. We'll let you know as soon as that upgrade has been cleared. " I wouldn't hold my breath on that one, and it isn't clear if it's just for uploading or live streaming.

The Qik app works fine as far as it goes. I shot some video, and uploaded it to the Qik site after creating an account. The video was pretty compressed, but that's to be expected. It's a nice app, but without the main feature of live streaming it doesn't add much to what the iPhone 3GS can already do. The iPhone as-is allows you to send short videos via email, YouTube and MobileMe using the 3G network. Go figure.

The FCC is looking into all this, and the AT&T and Apple answers will be interesting. iPhone owners don't want to be treated like second class citizens, and as this farce continues that's what it is beginning to look like. If I could, I would require Apple and AT&T execs to take a look at the famous Apple 1984 commercial and decide if they are the one throwing the hammer, or if they are on the screen.