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Filed under: Analysis / Opinion, Retail, Steve Jobs, Apple History

Steve Jobs helping overhaul Disney retail


The New York Times has posted about a new project that our own Mr. Jobs has taken on: he's now helping out Disney Stores with their retail business. You have to hand it to Disney, no matter what you think of the Mouse House -- when they have a problem with part of the business, they bring in the experts. First they have Pixar's John Lasseter come in and take over animation (and they're about to release what looks like the best 2D movie in ages), and now they've got Steve Jobs himself sprucing up their retail spaces. Sounds like they're making the store more interactive (walking by some displays with certain products will create an audiovisual reaction), and taking some of the tech as well (employees will be able to check out items on mobile units, and control certain displays in the store with iPhones).

They also borrowed another page from Jobs' playbook: they've apparently created a prototype store (just like Apple did way back when), not only to test out what everything might look like, but to give a charge to executives and investors who get a tour. Sounds interesting, but then again, it makes sense. What else is an Apple Store, but a toy shop for big kids?

[via MacUser]

Filed under: Analysis / Opinion, Cult of Mac, iPhone

NY Times op-ed on the hate that dare not text its name: iPhone rejection

Considering that it's turned out to be one of the most successful products in consumer electronics history, the volume of nay-saying on the iPhone has been constant and ongoing -- many dismissed the phone when it came out, when it was announced, and even when it was just a glimmer of a hint of a rumor. Now the New York Times Sunday Magazine (and the accompanying blog The Medium) is featuring Virginia Heffernan's tale of hesitancy, anomie and frustration under the surely-not-meant to-draw-online-traffic headline "I Hate My iPhone." Interestingly, just pages away, the paper profiles several successful iPhone developers in a story about the App Store gold rush.

Heffernan's criticisms of the iPhone swing between the rational (the challenge of adapting to the on-screen keyboard, AT&T's mediocre coverage) and the surreal (dislike of the device's "tarty little face" and how it "kept aloof from the animal warmth of my leather wallet"). In fairness, she does admit that she's not thinking particularly clearly. In the end, she returns to the AT&T store where the sales rep seemed to know that she was a troublesome case, and swapped out her iPhone for a Blackberry.

It may be heretical to admit it here, but it's true: the iPhone is not for everyone... excuse me, they've come to take away my fanboy badge, this will take just a second. There, all done; I'm back.

Yes, if you're looking for a high-speed texting and email platform because you live your life in text messaging, the iPhone's keyboard will frustrate you; if you don't care about the incredible universe of apps, the first-rate media player and the best mobile browser, you'd be better off with a Blackberry and a permanent keyboard.

Yes, the iPhone's phone is probably its weakest offering, and the AT&T network has bigger dead zones than Anthony Michael Hall; if you can't tolerate the intermittent dropped call or fuzzy audio (or my personal top annoyance, the "I'm on 3G and my phone just doesn't ring" issue), and you want to focus on the phone, get a free RAZR or shiny Samsung.

In my personal transition from the Blackberry to the iPhone, I found plenty of gotchas and things that took adjustment (#1 is not being able to keep an IM application running in the background, #2 is having to cycle through the home screen to switch apps, and #3 is not being able to easily copy URLs or phone numbers for use elsewhere), but I'm still finding new and enjoyable things about the iPhone every day; my Blackberry was staid and predictable, a useful tool but not a spark of innovation or a way for me to accomplish things I never could do before.

I know there are thousands of unhappy iPhone users, and thousands more who haven't upgraded to the 2.x firmware, visited the App Store or explored one-tenth of the capabilities of their mobile computing platforms. When I saw a family friend a few weeks ago, a lady of a certain age, she was surprised and puzzled when I asked her where she synced her not-that-new iPhone ("I don't understand. If I want to put music or apps on it, I have to connect it to a computer? I have my grandchildren put photos on the phone for me!"). The iPhone isn't for everyone, and there's no judgement in that; you aren't obligated to love it, want it or find it useful. Forgive us, still, if we think that many of you (NY Times columnists excepted) will love it once you try it.

[Hat tip to Apple 2.0]

Filed under: Macworld, Cult of Mac

Macworld Live with David Pogue

One of the highlights of every Macworld is the Macworld Live session with New York Times columnist, musician extraordinaire and Missing Manual author David Pogue. Featuring trivia, parody songs and amusing guests, it's the perfect way to start your Expo day.

This year's show included musical performances such as "Where is Steve?" (parodying "Where is Love" from the musical "Oliver") and a special guest performance from Ge Wang (founder of Smule) on his best-selling Ocarina app. On top of the musical appearances, this years extra guests were Matt Harding from YouTube phenomenon "Where the Hell is Matt" and the folks behind "You Suck at Photoshop".

Filed under: Analysis / Opinion, iPod Family, iTS, iTunes, Apple

Complete My Album is selling music

I was just as much a naysayer as Dave was when the service first came out (and for the record, I haven't used it all either), but apparently there are lots of people who do use Apple's "Complete My Album" service in iTunes -- the NYT says that it has become a prime selling tool, especially for bands and labels that pre-release singles from their album in a digital format. A whopping 52% of Lil Wayne's latest album sales on iTunes were sold through the "Complete My Album" feature. That means half the people who bought the album on iTunes had previously purchased one of the singles, and clicked through that way to buy the rest of their music.

And though neither Dave or I use "Complete My Album," that's a good sign for consumers, and a nice wake up call for the record industry -- the days of playing a song on the radio to up album sales are over. Digital releases are what sells music, and though "Complete My Album" currently only works on music previously purchased in the iTunes store, Apple could very easily extend that to all music in iTunes -- if you like a song that you've downloaded as a free single from the artist's website, it's just as easy to find music of theirs to buy in iTunes the same way.

We're done with a world where radio airplay determines what sells at the record store. These days, consumers are the ones who tell record makers what they want to buy -- it's already in their iTunes playlists.

Filed under: Software, Internet Tools

Times Reader coming to the Mac



I live in Philadelphia, but I'm a native New Yorker, and for my money there is no better newspaper on the planet than the New York Times. The Times has really embraced the new realities that the digital age has foisted upon the newspaper business by trying a number of new things (running a great website included).

Sadly, it seemed that the Gray Lady was ignoring Mac users when it first released the Times Reader. The Times Reader, for those who don't know, is a dedicated application which displays the last seven days of the New York Times. It has many of the benefits that one gets from reading nytimes.com (changeable fonts, searchable content, ease of printing) with the added benefit of not requiring an internet connection. The Times Reader syncs content on your computer, and lets you take it anywhere.

Luckily for me (and I am betting there are some other New York Times fans out there) the Times will be launching the Times Reader Beta for Mac at some point this month. The Times Reader for the Mac is a native Cocoa application powered by Webkit and Silverlight (yes, you'll have to install Microsoft's Silverlight to use this app). This is not the same as the RSS reader called Times which Mat posted about last week.

This is a beta, and so there are some features that the PC version has that aren't in the Mac version:
  • Resizeable windows: yep, the Times Reader on the Mac only has 4 preset window sizes at the moment.
  • Copy and paste of text: this is a pretty big feature that I hope they sort out sooner rather than later.
It isn't all bad though, the Mac version supports search across all seven days of content while the PC version only searches the current day's edition.

During the beta the Times Reader for Mac will be free to use, but once the beta is over it'll revert back to being free only for New York Times subscribers (though you can subscribe just to the Reader service for $14.95 a month). Check out the blog post for more images of the app.

As soon as I get a chance to look at the Times Reader for Mac beta I'll post an in depth review.

Filed under: Analysis / Opinion, Retail, Apple Financial, Apple, iPhone

NYT on gray market iPhones

The Gray Lady has published a piece examining the so-called "gray market" for iPhones in China -- legitimate products transferred through not-so-legitimate channels. Though we of course have no idea how prevalent this was before the rise of the 'Net, I have to think that the shrinking global neighborhood contributes to this a lot -- it's much easier to ask someone in another country to buy something for you when you talk to them every day on Twitter.

The NYT puts the number of non-AT&T iPhones at a whopping 1.4 million, but of course that includes unlocked phones all over the world, and people who are using iPhones without actually activating them. So we're not exactly sure of the number of iPhones floating around China (where Apple hasn't made a deal to provide official service yet). Analyst Charles Wolf says that Apple definitely enjoys listing the gray market iPhones in their sales numbers, but that the lack of an AT&T agreement with the phone sales undermines their contract plan.

However, he admits also that making the decision to sell the phones unlocked would have earned Apple more demand in the first place, so it's six in one, half-dozen in the other. There's no word on how the impending release of the SDK might affect the sale of phones for unlocking, either. But for now, it's clear that the gray market is a substantial and yet very much unknown quantity of Apple's iPhone business.

Filed under: Macworld, Cult of Mac, Odds and ends

New York Times Macworld gadget slideshow

I always have a hard time letting Macworld go. When the last day of Expo rolls around it sort of feels like you're graduating from college and moving away from all your friends. There are some heartfelt goodbyes, promises to stay in touch, and a cap or two are hurled into the air. That's why I'll take any excuse I can get to relive those blissful moments one more time, and it would seem that the New York Times is with me on that. They sent a photographer to Macworld 2008 to create this slideshow of Macworld attendees and their gadgets. The most interesting thing is the vast amount of non-Apple gadgets that are on display (there is every someone using a PC!).

How many more sleeps until Macworld 2009?

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