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Filed under: Analysis / Opinion, iPhone

J.D. Power survey ranks iPhone highest

by Robert Palmer (RSS feed) on Nov 7th, 2008

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September.

Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and Samsung (701). The scores were derived from survey answers in five categories: ease of operation, operating system, physical design, handset features, and battery aspects.

Apple owners reported the highest average purchase price for a smartphone, $337. Motorola owners paid the least, averaging $169. The average across all smartphone brands was $216.

The survey also found that a quarter of all smartphone users have at least one software-related problem with their current handset. Forty-four percent had to reboot their device at least once a week. Sixty-nine percent own a hands-free device, and 74 percent of them are wireless.

[Via Macworld.]

Tags: customer, iphone, jd power, JdPower, rank, satisfaction, statistics, stats, study

Filed under: Retail, Apple

Apple.com 14th most visited site in US

by David Chartier (RSS feed) on Sep 16th, 2006

MacNN found a survey from comScore Media Metrix for the month of August which ranked apple.com as the 14th most visited site in the U.S. with 31.5 million unique visitors. On the top of the list is Yahoo! with more than 131.3 million visitors, while Dell surprisingly leapt from 47 to 35, though MacNN notes that is largely due to the battery recall. YouTube, surprisingly, rose to the #32 spot with 19.1 million visitors in August - I always figured they were closing in on MySpace somewhere near the top of the hill.

MacNN has more details of other properties and observations made from the survey, so take a gander if you have an interest in web and marketing trends.

Tags: apple, apple.com, august, comscore, rank, site

Filed under: Internet Tools, Widget Watch

Widget Watch: destroy your productivity with the Threadless Vote widget

by David Chartier (RSS feed) on May 13th, 2006

I have to admit: I'm a nut for Threadless. The t-shirt design submissions that actually go to print after voting can certainly be hit or miss sometimes, but they crank out enough to keep me coming back for more. As if combing their site for new threads isn't enough of a time-waster, someone decided to curse my productivity by creating a Threadless Vote widget that allows you to browse and rate submissions. You need to have a free account already created with Threadless, but after that minor step, you can go nuts with tossing in your two cents on which designs make it into their catalog.

Tags: design, designs, rank, shirts, submission, t-shirt, t-shirts, Threadless, vote, widget, widgets, widgetwatch

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