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Filed under: Hardware, Retail, Odds and ends, Apple, Holidays

Apple introduces reserve and pick-up

As a guy who likes shopping online, but who still appreciates the act of going into a retail store for big purchases, I love this news. Apple has introduced a "Reserve and Pick-up" service for the holiday season.

The name is a little unwieldy, but it gets the point across. You go onto the Apple web site to find what you want, click to reserve the product at a nearby Apple Store, and then go to the store and pick up the goods while you're doing your holiday shopping between December 15 to 24.

For many folks, this might seem awkward -- why not just buy the product online and get it shipped, or just go to the store and buy it? For guys like me, it's perfect -- all of the convenience of choosing a product online, with the added bonus of being able to check out the retail store during the holidays.

iLounge notes that there's no AppleTV on the list, so if you were planning to pick one up as a gift, you'll have to go a more traditional route. There's also no way to actually reserve an iPhone. Instead, you're told to get an iPhone gift card to give to some lucky recipient. Nevertheless, I like the idea of reserve and pick-up, an interesting mix of online shopping and in-store purchasing for the holiday season. It's Apple take-out.

Filed under: Apple Corporate, Retail

Apple Store Carrousel du Louvre opens today

Apple typically opens retail stores in high-end shopping areas, and this one is as high-end as it gets.

Beneath the great glass pyramid that marks the entrance to the Louvre Museum in Paris is Carrousel du Louvre, home to shops, a gourmet food court, exhibition space and, as of this Saturday, an Apple Store. This will be the first Apple Store in Paris and in France. Another Apple Store is poised to open in the seaside town of Montpellier next Saturday.

This location has the now iconic glass spiral staircase that's featured in other flagship stores and two levels total. If you can't visit Apple Store Carrousel du Louvre this weekend, check out the photos and coverage from ifoAppleStore as well as these photos on Flickr. C'est Magnifique!

Also notable this week is the new Musee du Louvre app that's available for free from the App Store [iTunes link]. Coincidentally, of course.

Filed under: Hardware, Retail, iPod touch

A look at Apple's iPod touch-based EasyPay system

Last week, we learned that Apple would be revamping some US retail stores, including a new iPod touch-based point-of-sale (POS) system. A new scanner accessory allows Apple to replace the old Windows CE-based sales handhelds.

Gary Allen of ifoAppleStore has given AppleInsider an exclusive look at the thing, and it's pretty cool (that is, if retail hardware is your bag). It's an iPod touch with a magnetic stripe reader, a barcode scanner and Apple's proprietary payment-processing software. The iPod rests inside what AppleInsider calls a "slip-on shell" that plugs into the dock connector; it includes its own battery to power the two scanning peripherals.

Apple Store employees will use the devices to accept purchases made with credit cards, debit cards and cash; they can even make returns and activate a new iPhone.

It looks like a clever device. If you see one in the store (or if you use one), tell us what you can.

[Via The Apple Blog]

Filed under: Apple Corporate, Retail

First Apple Store set to open in Philadelphia

Last night Philadelphia's baseball fans had something to cheer about, and soon her Apple fans will, too. After years of waiting, an Apple Store is finally set to open within the city itself at 1607 Walnut Street.

Probably.

It's not set in stone yet, as the proposed design is yet to go before the city's Art Commission. Let's hope Apple has a better time of it than they did in Boston, where Boston's Back Bay Architectural Commission had trouble approving the Boylston Street store's design.

By contrast,
The Art Commission's executive director, William Burke, seems enthused, telling Metro, "...[Apple is] going to clean all that off and purify the design. It's a nice building that contributes to the character of the street."

The store currently closest to Philly is the Ardmore Apple Store. Other than that, you've got to go out to Jersey.

[Via MacNN]

Filed under: Apple Corporate, Retail, Holidays

Apple to bring changes to retail stores

As the holiday season brings additional shoppers to Apple's retail stores, they'll be making changes to ensure a pleasant experience for the new customers, ifoAppleStore reports.

First, they're going to ditch the color-coded Starfleet uniform T-shirts, which shoppers have found confusing. Instead, all employees will wear the same color. Next, the handheld checkout devices will be swapped out for specially-equipped iPod touches. A new scanner accessory will interact with point-of-sale software on the iPods. Best of all, employees will be able to accept cash from customers right where the stand, eliminating the often time-consuming walk to the cash register.

Watch for these changes at an Apple Store near you.

Filed under: Analysis / Opinion, Retail, Odds and ends, Deals

Apple will spend $4 million to renovate Chicago's North/Halsted triangle

Technically, I've now moved away from Chicago and am living in Los Angeles, but that doesn't mean I'm not still following the brand new Apple store being built at the intersection of North and Halsted in Chicago -- not only is that my old stomping grounds (I used to be a manager at that Borders), but hearing about and seeing the old place makes me a little nostalgic for that toddlin' town I left only a month and a half or so ago. And there's good news for Chicagoans just south of that Clybourne Corridor neighborhood. Apple will be spending a cool $4 million to redevelop the entire triangle, including that dirty old Red Line station sitting there as well (you can't tell, but the pic above is the old gas station that used to be there, with the train station in the background.

In exchange (c'mon, this is Chicago, you didn't think they'd be doing it for free, did you?), Apple gets first naming rights for the station ("iStop" jumps to mind), as well as the chance at advertising in there for 10 years to come, with four more five-year options. But even with those conditions, this is actually great news for that whole area -- it's been on the cusp of getting really busy (it's just a city block north of the old derelict Cabrini Green neighborhood) for a while now, and an Apple store with a brand new El stop certainly won't hurt. I'll have to make sure and take a trip back -- they're saying the triangular store could be open as soon as Fall 2010. There's an excellent Italian place just under the Brown line track across from the Steppenwolf just north on Halsted, too. Ah, memories.

Filed under: Analysis / Opinion, Hardware, Retail, Odds and ends, iPhone, iPod touch

What do you do after you start Twitter? Invent a credit card reader.

If you were Jack Dorsey, one of the co-founders and current chairman of Twitter, you'd want to think about something else big to follow up on your huge success.

While it doesn't sound like anything groundbreaking, Dorsey's new company Square is developing a tiny white cube (see photo above) that plugs into the headphone jack on either an iPhone or iPod touch. The cube is a credit card reader, something missing from all of those credit card apps currently in the iTunes App Store.

The Square iPhone Payment System consists of the reader and an app. After a card swipe, the customer uses a finger to sign the iPod touch or iPhone, one of the participants in the transaction enters the customer's email address, and a receipt with the location of the transaction, the signature, and other standard information is emailed to the customer.

While most online journalists are anticipating that this device and software are going to be used in retail (can you say Apple Store?), I think Dorsey has bigger ideas - let's face it, the guy doesn't think small. So why not make it possible for anyone with an iPhone or iPod touch to be able to accept credit cards for payments? Word has it that the card reader's manufacturing price will be as low as US$0.40, which means that Square could give away the readers and still make money on the transaction fees.

[via Engadget]

Filed under: Retail, Apple

Apple Store opening this Saturday in Manhasset, NY

The population of Apple Stores in the state of New York will grow by one this Saturday, October 17th. Apple is opening the new Manhasset location on Long Island, about 15 miles east of LaGuardia International Airport.

This will be Apple's 14th store in the Empire State, and will have all of the typical features found at the stores -- the Genius Bar, T-shirted employees, an iPhone Activation Zone, and tables full of your favorite Apple toys. Of course, you can always hang out at the store for the free Wi-Fi and genial atmosphere; we're all expecting our very own David Winograd to be a constant fixture at the store.

We always love to see photos or video from Apple Store openings, so if you're there on Saturday at 10 AM ET and happen to get us some good shots, be sure to upload your work of art to tuaw.tumblr.com.

Filed under: Apple Corporate, Retail

Online Brazilian Apple Store now live



After months of rumors, Apple's official online store for Brazil has officially opened at apple.com/br. It joins the 34 other countries with localized online stores. The Brazilian store is a mirror of many others and joins Apple's effort to establish a presence south of the United States. Presently, there are localized online stores in Brazil, Costa Rica, Chile, Colombia and Ecuador among others.

Right now, there are no brick-and-mortar Apple Stores in Brazil, but they do run eight "Stores within a store" complexes in association with Fnac (similar to the arrangement with Best Buy here in the USA). Brazilian customers have anticipated the real thing for a long time.

Here's hoping you get physical stores soon. Until then, enjoy your online shopping, Brazil!

[Via AppleInsider]

Filed under: Apple Corporate, Retail

Microsoft's new retail hiring policy: shop at Apple

If you're an Apple retail employee, you might want to keep an eye out for coy glances across the Genius Bar or little notes emailed to your iPhone -- someone may be trying to offer you a job. Word comes via The Loop, citing anonymous sources, that Microsoft's ramp-up process to launching its new line of retail stores has resulted in the harvest & hiring of some Apple Store managers, who in turn are making offers to their hand-picked lists of colleagues with the promise of higher wages in Microsoft's mall outposts. Some managers have been offered relocation assistance to go along with their salary boosts.

You can't blame Microsoft for going after the best in the effort to build out a retail presence (and apparently this kind of bodysnatching goes on all the time in the retail sector), but one does wonder how well the Apple team members will make the transition over to working for Microsoft -- it's a bit more of an adjustment than going from Victoria's Secret to Lady Foot Locker.

It might not just be the lure of more money that draws the iCrew over to the new shops; some may be profoundly dissatisfied with their current working environment, according to an ifoAppleStore report noted by AppleInsider. Frustrations between employees and management at the Alderwood Mall store in Washington have led to the threat of a walkout scheduled for October 3rd, which would be the first such demonstration of labor power by Apple retail employees, according to the post.

If you're an Apple Store employee and you've been approached by Microsoft directly or by colleagues who are jumping ship, drop us a line at tuaw.com/tips and let us know what's going down.

Illustration via the Iconfactory, in belated honor of International Talk Like a Pirate Day.

Filed under: Retail, Odds and ends, Apple

More from the police blotter: Sagemore Apple Store hit by burglars

While the past few days have seen a spy saga of a stolen laptop and a few rapidly recovered stolen iPhones, the story at the Sagemore Apple Store in Marlton, New Jersey is more of your basic "five guys vs. a plate-glass door." A well-organized 2 am robbery at the store netted the team a substantial haul of 23 MacBook Pro laptops, 14 iPhones and nine iPod touch handhelds.

Even though the store was staffed with a security guard, the thieves were able to time their run right after his rounds, and clear the merchandise from the store in 31 seconds flat. Security video of the theft is in the 2nd half of this post.

Anyone with tips on the identity of the masked bandits is being asked to call police at 856-983-1118 or the confidential tip line at 856-988-4699.

Thanks to Justin for sending this in. H/T to ifoAppleStore, which (unbeknownst to us) also reported the story yesterday afternoon.

Continue readingMore from the police blotter: Sagemore Apple Store hit by burglars

Filed under: Retail, Rumors, iPod nano, iPod classic

Current iPod SKUs are disappearing


If you're looking to own a current-generation iPod, you best buy one before they're gone. Ars Technica notes that vendors inside Apple's Authorized Reseller network are reporting that dwindling stocks aren't being met with new shipments, lending further credence to the presumption that September's press event will be about new iPods.

Apple typically introduces new iPods in September, just in time for back-to-school shopping. We've heard rumors that the whole line will get cameras, including the Classic. With 120GB of storage, that thing could hold a lot of photos. It's also quite likely that there will be a storage boost, but if the shuffle gets any smaller it'll simply cease to exist.

Personally, this just means I'll have another opportunity to call my fat nano an ancient artifact.

Filed under: Retail, Cult of Mac, Retro Mac

A bit of [Big] Apple history: visiting Tekserve

It may have lost a bit of luster compared to the chrome, glass and steel of Apple's nearby retail stores (one within easy walking distance, in fact), but there's no denying the draw of New York City's original Apple emporium, the delightfully idiosyncratic Tekserve. Featured on an episode of Sex and the City, the venerable Mac repair and retail shop maintains its own clientele and distinctive look as the possibility of yet a 4th NYC Apple store looms large.

Not to take anything away from the city's other indie Mac shops; we love them dearly, but they often find themselves overshadowed by the Big T. Since my office is roughly equidistant from both the W. 14th Street Apple Store and Tekserve (although, now that I've checked, I realize I'm slightly closer to Mike Volchok's Mike's Tech Shop -- noted for next time!), I decided to go old school today when I picked up my copy of Snow Leopard, and I snapped a few iPhone pics of the store while I was there. Enjoy!

Filed under: Retail

Apple Store 5th Ave continues to defy gravity, macroeconomics

While the entire retail sector is in the doldrums of recession and reduced consumer demand, there's a shiny spot in midtown NYC with a big glass cube sitting on top of it. Apple's 5th Avenue store should replace that glowing Apple with a big ol' dollar sign, according to a report from Bloomberg News.

The story says that while overall retail sales in New York have fallen between 8 and 10% since 2008, and US retail sales for the first half of 2009 are down 9.2% from the same six months of 2008, Apple's retail operations are still holding steady.

In particular, the 5th Avenue store stands out; while Apple did not release store-by-store numbers, Bloomberg quoted an estimate of about $350 million in annual sales; that's $35K per square foot of the 10,000-sf store. By comparison, high-end jeweler Tiffany & Co. does only about $18K per square foot. That $350M number is lower than the New York Post's $440M estimate, but still astonishingly good business.


Filed under: Hardware, Odds and ends, Apple, iPhone

Apple reportedly sells 5 million iPhones to China Unicom

It appears that China Unicom has been selected as the sole distributor of iPhones in China, according to a report in the International Business Times today. While the deal has yet to be finalized, the company has purchased 5 million WCDMA iPhones without Wi-Fi from Apple at a price of 10 billion yuan (US$1.46 billion).

China Unicom is to begin selling the 3G phones in September at company stalls in Carrefour stores, as well as at several large China Unicom retail outlets. The phones are expected to sell for 2,400 yuan (US$352 as of this writing) for an 8GB model and 4,800 yuan (US$704) for a 16GB iPhone. It's estimated that Apple's profit from each sale is about 1,100 yuan (US$161).

China Unicom faces stiff competition from black market iPhones, which are selling for as low as 400 yuan ($59). The International Business Times report notes that Apple made large concessions to China Unicom in order to enter the massive Chinese market. To give some scale to the size of this sale, Apple reported during the 3Q 2009 conference call with Wall Street analysts that they had sold a total of 5.2 million iPhones in the last quarter.

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