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Tag: satisfaction

More than 600 million iOS devices sold, Tim Cook says

Tim Cook is on stage in California right now talking iOS numbers, and as you might imagine, they're big. There are more than 600 million iOS devices sold worldwide, according to Mr. Cook, and almost half of those just since the last year's WWDC. Smartphone usage market share is high, with iOS...

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Asus, Samsung top TechHive's tablet satisfaction survey

While Apple is certainly selling the most tablets thanks to the wild popularity of the iPad and iPad mini, it did not receive the highest scores in a tablet satisfaction survey run by TechHive. Surprisingly, Asus scored at or near the top of all satisfaction measurements for the Google Nexus...

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iPhone 4S customers report 96% satisfaction rate

The iPhone 4S has been out for about six weeks, and owners have had time to learn the ins and outs of the device. ChangeWave wanted to find out what these people thought and asked 215 iPhone 4S owners about their new handset. If you're a long-time iPhone owner, you won't be surprised by the...

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Apple takes top spot in J.D. Power smartphone ratings five years in a row

For the fifth year in a row, Apple's iPhone has taken top spot on the J.D. Power and Associates Smartphone Satisfaction Study. "Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of 795 and performs particularly well in ease of operation, operating...

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Netbook demand plummets while shoppers snap up iPads

An October survey by market research firm ChangeWave spells doom for manufacturers of netbooks. While just a few holiday seasons ago the cheap little PCs were on everyone's Christmas list, now they're only attractive to 14% of people who are considering the purchase of a laptop computer. At their...

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River of News' real money returns

Developer Dylan Ginsburg has noticed that a lot of iPhone companies (including most of the folks I spoke with at GDC last week) don't like to talk about exactly how much money they've made on the App Store. But he has no such compunctions, so he's written up a nice post on his blog about how much...

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Apple #4 in e-tailing survey

This a bit of good news for Apple -- despite the numerous complaints seen day to day against the company, Apple's online store came in fourth in overall customer satisfaction in a recent survey. ForSee Results tracked the shopping experience for 23,400 over the Internet during a two-week period in...

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The Street: Features can't sway Apple customers' trust

Jason Schwarz over at TheStreet has written an article analyzing Apple's current position in the marketplace and what Apple's competition needs to do in order to catch up. The article focuses mostly on Apple's iPhone/iPod + iTunes ecosystem, which isn't surprising. Though Mac sales bring in a...

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J.D. Power survey ranks iPhone highest

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September. Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and...

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Leopard smites Vista in corporate satisfaction

ComputerWorld posts that ChangeWave Research has studied satisfaction levels for corporate users of Leopard and Windows Vista. As you might expect, the Leopard users are altogether more satisfied than Vista users -- up to 5 times more likely to report that they're "very satisfied" with their...

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Apple turns the most customer service frowns upside down

I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on consumers, but it seems that Apple just received the highest rankings in a customer support satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found...

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OS X Satisfaction Chart

Someone created a pretty darn funny chronological chart (warning: harsh language) of an OS X newbie's experience with Mac OS X. According to the nine-day chart, satisfaction can fluctuate wildly during the early stages of Mac OS X adoption, mainly due to the "I don't know where anything...

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