Satisfaction Articles on TUAW - The Unofficial Apple Weblog

iPhone 4S customers report 96% satisfaction rate

by Kelly Hodgkins (Dec 1st, 2011)

The iPhone 4S has been out for about six weeks, and owners have had time to learn the ins and outs of the device. ChangeWave wanted to find out what these people thought and asked 215 iPhone 4S owners about their new handset. If you're a long-time iPhone owner, you won't be surprised by the ...

Apple takes top spot in J.D. Power smartphone ratings five years in a row

by Chris Rawson (Sep 8th, 2011)

For the fifth year in a row, Apple's iPhone has taken top spot on the J.D. Power and Associates Smartphone Satisfaction Study. "Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of 795 and performs particularly well in ease of operation, operating ...

Netbook demand plummets while shoppers snap up iPads

by Steven Sande (Nov 2nd, 2010)

An October survey by market research firm ChangeWave spells doom for manufacturers of netbooks. While just a few holiday seasons ago the cheap little PCs were on everyone's Christmas list, now they're only attractive to 14% of people who are considering the purchase of a laptop computer. At their ...

River of News' real money returns

by Mike Schramm (Oct 15th, 2010)

Developer Dylan Ginsburg has noticed that a lot of iPhone companies (including most of the folks I spoke with at GDC last week) don't like to talk about exactly how much money they've made on the App Store. But he has no such compunctions, so he's written up a nice post on his blog about how much ...

Apple #4 in e-tailing survey

by Megan Lavey-Heaton (May 10th, 2010)

This a bit of good news for Apple -- despite the numerous complaints seen day to day against the company, Apple's online store came in fourth in overall customer satisfaction in a recent survey. ForSee Results tracked the shopping experience for 23,400 over the Internet during a two-week period in ...

The Street: Features can't sway Apple customers' trust

by Chris Rawson (Jan 11th, 2010)

Jason Schwarz over at TheStreet has written an article analyzing Apple's current position in the marketplace and what Apple's competition needs to do in order to catch up. The article focuses mostly on Apple's iPhone/iPod + iTunes ecosystem, which isn't surprising. Though Mac sales bring in a ...

J.D. Power survey ranks iPhone highest

by Robert Palmer (Nov 7th, 2008)

J.D. Power and Associates released the results of a survey yesterday, showing Apple's iPhone ranked highest in terms of customer satisfaction among 1,388 business wireless customers queried between August and September. Apple scored 778 (out of 1,000), higher than Blackberry-maker RIM (703) and ...

Leopard smites Vista in corporate satisfaction

by Erica Sadun (Mar 27th, 2008)

ComputerWorld posts that ChangeWave Research has studied satisfaction levels for corporate users of Leopard and Windows Vista. As you might expect, the Leopard users are altogether more satisfied than Vista users -- up to 5 times more likely to report that they're "very satisfied" with their ...

Apple turns the most customer service frowns upside down

by David Chartier (Aug 17th, 2006)

I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on consumers, but it seems that Apple just received the highest rankings in a customer support satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found ...

OS X Satisfaction Chart

by David Chartier (Mar 28th, 2006)

Someone created a pretty darn funny chronological chart (warning: harsh language) of an OS X newbie's experience with Mac OS X. According to the nine-day chart, satisfaction can fluctuate wildly during the early stages of Mac OS X adoption, mainly due to the "I don't know where anything ...

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