Support Articles on TUAW - The Unofficial Apple Weblog

Make Chrome open iTunes store links in iTunes

by John-Michael Bond (May 9th, 2013)

If you're having a hard time getting iTunes and App Store links to launch from Google Chrome right to the app from your browser, MacStories editor-in-chief Federico Viticci has found a nice workaround in the App Store support community. The workaround requires editing program files, so be careful ...

Daily iPhone App: Ms. Splosion Man splodes out onto iOS

by Mike Schramm (Apr 8th, 2013)

I'm a big fan of developer Twisted Pixel -- their console games are always terrific, with the original Splosion Man being one of my favorites. Now, the company has teamed up with developer Iron Galaxy and publisher Microsoft to bring the sequel to that one, Ms. Splosion Man, to iOS, and the ...

Audiobooks are not backed up by iCloud, can only be downloaded once

by Victor Agreda, Jr. (Apr 3rd, 2013)

Audiobooks, unlike your other iTunes purchases, cannot be re-downloaded from the store. On a Mac, you can dig into your iTunes folder and move the DRM-protected files to another authorized machine. iOS devices, however, lack a file system that the user can access, so if you never sync with a ...

Runmeter takes to the cloud with version 9, boasts one million paid users

by Mike Schramm (Jan 24th, 2013)

Runmeter is my personal favorite running app -- it's a great, in-depth way to track your runs, or any other cardio exercise you might do. Today, the company behind it, Abvio, announced Runmeter version 9, which will add both iPad support and support for iCloud, meaning that user data will now ...

Firefox 17 drops OS X 10.5 Leopard support, adds integrated Facebook Messenger

by Mike Schramm (Nov 21st, 2012)

Firefox 17 is out of beta, but the biggest story for us Mac users is what it doesn't do, namely support OS X 10.5 Leopard. That's right, Mozilla's browser has moved on, so if you're still running 10.5, this latest version is not for you. But it does add a new "Social API," which Facebook has ...

Klout adds Passbook support and perks

by Mike Schramm (Oct 17th, 2012)

The social app Klout has updated its iPhone app, with a few surprising features. Personally, I'm not a huge fan of Klout. It's gotten a little bit of a reputation for being spammy, and I think the way it rates influence is more or less meaningless. However, there's one feature of the new app ...

Firefox Retina display support almost here

by Mike Schramm (Oct 1st, 2012)

TechCrunch is reporting that Firefox has inserted support for Apple's Retina display into its nightly builds, which means the official release will be in the public's hands very soon. Unfortunately, "very soon" in this case may mean "not soon enough" for many users -- while the Aurora release ...

The iPhone 5's confusing international LTE support

by Mike Schramm (Sep 13th, 2012)

One of the iPhone 5's most exciting new features is LTE support -- cell phone junkies have been waiting for an iPhone that supports high-speed LTE networks for a while now, and the latest iPhone, coming this Friday, will do exactly that. But unfortunately for international users, the LTE ...

Apple adds support options for iBookstore publishers

by Steven Sande (Aug 27th, 2012)

In very welcome news to iBookstore publishers, Apple has recently added some support options to make it easier to get answers about pesky issues that might be delaying the sale of the next Great American Novel. In a letter to iBookstore publishers last week, Apple outlined four different ...

Sega Alliance launched, will provide marketing and production support for indies

by Mike Schramm (Aug 16th, 2012)

Sega has announced a mobile initiative that it's calling the Sega Alliance, which seems like a publishing division of Sega Mobile. Sega says the Alliance will "provide participating developers with comprehensive marketing and production support as well as creative consultation." In other ...

Google+ app updated with iPad support

by Mike Schramm (Jul 10th, 2012)

Not to be outdone by Twitter's big update today, Google has also updated its Google+ app, with support for the recent Google+ Events feature, full support for usage on the iPad, and the ability to start and join hangouts directly from the iOS interface. It's pretty snazzy -- if you're a Google+ ...

MacTech Boot Camp

by Victor Agreda, Jr. (Feb 15th, 2012)

"MacTech Boot Camp is specifically designed for those techs and consultants supporting home users, small office/home office, and small-to-medium sized businesses. This one-day, hotel-based, seminar is designed specifically to help you be the most successful consultant you can be. Learn. Network. ...

WiebeTech Drive eRazer Ultra provides super-secure drive wiping

by Steven Sande (Feb 7th, 2012)

For Mac repair shops, enterprise tech support teams, and consultants who need to wipe all data off of hard drives before selling or recycling old Macs, there's now a fast way to erase those drives without tying up a machine for a long time. WiebeTech has a new device called the Drive eRazer Ultra ...

Apple sends takedown notice about customer support email

by Mike Schramm (Feb 3rd, 2012)

If you've ever corresponded with Apple Support (or any major customer support outlet, really), you might have seen that little notice at the bottom of the email that says any conversation included "may be privileged and may contain confidential information." Most of the time, that's just a weak ...

Apple publishes iTunes U support pages

by Steven Sande (Jan 23rd, 2012)

Another piece of the Apple education puzzle has fallen into place. The company has published a set of special iTunes U support web pages to help with questions from users of the new iTunes U app, from teachers who are using the iTunes U Course Manager, and from administrators who use the iTunes U ...