Surveys Articles on TUAW - The Unofficial Apple Weblog

Daily Update for March 21, 2013

by Steven Sande (Mar 21st, 2013)

It's the TUAW Daily Update, your source for Apple news in a convenient audio format. You'll get all the top Apple stories of the day in three to five minutes for a quick review of what's happening in the Apple world. You can listen to today's Apple stories by clicking the inline player ...

Apple falls in customer satisfaction survey

by Mel Martin (Dec 27th, 2012)

Analytics firm ForeSee says Apple slipped 3 percentage points in a holiday customer satisfaction survey, garnering 80 points, according to AllThingsD. That's still an excellent number. The data comes from a survey of 24,000 customers that was conducted between Thanksgiving and Christmas. The ...

Siri's novelty is wearing off ... for some

by Steven Sande (Jul 16th, 2012)

New York Times technology writer Nick Bilton may be breaking up with Siri, per his post on the NYT Bits blog. Bilton's on-again, off-again love affair with Apple's intelligent assistant seems to be familiar territory for some other iPhone 4S users. He notes that "Many people I have spoken to ...

Daily Update for March 13, 2012

by Steven Sande (Mar 13th, 2012)

Apple is second "coolest brand" in UK survey

by Dave Caolo (Sep 28th, 2011)

A new survey from CoolBrands finds that Aston Martin is the "coolest" brand in the UK, with Apple in second place. You can't really compete with James Bonds's car, can you? How does one define "cool," especially in a survey? The BBC explains the researchers' definition: "Stephen Cheliotis, ...

Survey reveals Mac and PC people think differently

by Dana Franklin (Apr 23rd, 2011)

According to the results of a massive survey by Hunch.com, Mac people are frequently young, vegetarian city-dwellers who like modern art, liberal politics, and independent films. Meanwhile, Windows supporters tend to be older, more conservative, and more likely to compare talking about computers ...

AT&T rated worst cell phone provider by Consumer Reports

by David Quilty (Dec 6th, 2010)

Remember when Consumer Reports couldn't recommend the iPhone 4? Well, now Consumer Reports has released the results of a satisfaction survey which shows that according to over 50,000 of their readers, AT&T is the lowest-scoring cell phone carrier in the United States. In fact, AT&T scored a ...

Poll: Did you pre-order an iPhone 4?

by Dave Caolo (Jun 18th, 2010)

Now that iPhone pre-orders have concluded, many people have been left frustrated by the technical issues that both Apple and AT&T experienced on the 15th. Authorized retailers like Best Buy and Radio Shack also sold their stock within a day or so. With technical difficulties that hindered ...

Apple tops Consumer Reports' tech support survey, second place not even close

by Dave Caolo (Mar 11th, 2010)

On Wednesday, Consumer Reports published the results of its latest tech support survey. Apple was on top for both laptops and desktops, well ahead of the company in second place. Consumer Reports asked 7,000 subscribers about their satisfaction with their computer companies across categories like ...

Apple ranked #4 among online retailers

by Mel Martin (Dec 31st, 2008)

A holiday survey of shopper satisfaction with e-retailers ranked Apple as number 4, with 78% of customers pleased with purchases made on the Apple website. The survey was conducted by ForeSee Results and FGI Research. Only two online retailers scored above 80 percent, with Amazon and Netflix tied at ...

Would you buy an iPhone?

by Erica Sadun (Nov 16th, 2006)

You've surely heard about the iPhone concept design that recently surfaced and you've probably heard about the Foxconn Electronics iPhone order from Apple. So would you buy one? Jason O'Grady over at ZDNet says he wouldn't. So he's running a poll over there to see who would and would not lay out the ...

Apple turns the most customer service frowns upside down

by David Chartier (Aug 17th, 2006)

I couldn't resist the headline, but can you blame me? This tech stuff can be a doozie on consumers, but it seems that Apple just received the highest rankings in a customer support satisfaction survey released by the ACSI (American Customer Satisfaction Index). This 2006 second quarter report found ...