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Filed under: Software, Productivity

ScreenSteps 2.5 takes screen-based documentation a step forward

ScreenSteps, the invaluable tool (mentioned here many a time) for writing software documentation quickly and easily, has updated to version 2.5. Among the new features is improved annotation capabilities, including a text tool and keyboard shortcuts for speedy duplication and repositioning of annotations.

You can set a status on lessons to remind yourself what's ready to publish, and what needs a little more work. Lesson steps can be more easily manipulated and reordered in the lesson inspector. Also, compiling lessons into full manuals is significantly easier, including the ability to quickly filter which lessons are included at the time of export.

I use ScreenSteps extensively in training clients on the websites I work on. It's not expected of me in most circumstances, but a PDF instruction booklet or an HTML export embedded in the content manager does wonders for reducing support calls. If you write any kind of screen-based documentation and haven't taken a look at ScreenSteps, it would be worth its price in the time it could save you. The best part of the system is that you can easily re-use and update manuals without much hassle, allowing a skeleton manual to be quickly turned into a custom manual for a client, or making it easy to add a step you didn't think of until you were in the middle of a training session.

You can try out ScreenSteps for free, and pick up one of two versions if you dig it: Pro for $59.95US, or Standard (lacking export of full manuals and support for MindTouch Deki and Confluence export) for $39.95US. There's a full feature comparison on the Blue Mango site.

Filed under: Software, Found Footage

Learn Daylite from a MacAngel


If you were intrigued by last week's review of Marketcircle Daylite 3.9, Daylite Server, and Daylite Touch enough to purchase the application suite or download the trial, you might be at the point now where you're feeling a bit overwhelmed with how to install, configure and use the applications. Don't worry, there's a MacAngel available to help you!

Marni Melrose is a La Jolla, California-based Mac consultant who has made Daylite her life's work. She not only knows the application and its technical requirements in detail, but she's also an expert on using Daylite to get things done.

Under the name The MacAngel, Marni has developed a number of training videos about Daylite over the years. She's recently completed an amazing 93 minute tutorial that goes through the process of setting up Daylite 3.9, Daylite Server, and Daylite Touch, and then continues on to teach you the MacAngel Method.

The MacAngel Method is Marni's creation, taking David Allen's GTD principles, stirring in the ideas of Stephen Covey and other authors, and then using her experiences implementing Daylite for businesses for over 7 years to show how Daylite can help you drive your business forward.

I'm a Daylite Certified Partner, but after watching The MacAngel Method GTD for Daylite 3.9 & Touch, I felt that I really knew a lot more about how to organize my work and personal life with Daylite than I did from struggling through teaching myself by trial and error. In her video, Marni does a phenomenal job of showing you exactly what to do and, more importantly, why you're doing it.

You can view a 29 minute "trailer" to see how the training works, and then purchase the full video for $45 if you find it as useful as I did.

Filed under: Software, Education

Skill up on Adobe products with free video tutorials



It's no secret that the American economy is suffering, and many of us are experiencing the cold-water shock of abrupt career shifts and planned or unexpected part-timer-ification. Want to spark up your value to an employer, or gain some new skills to improve your freelance mojo? Adobe's free video tutorials may be right up your alley.

The library of CS3-centric tutorials is extensive, and covers most of the content that was delivered on DVD with the products. The CS4 section is a little thinner, and most of the demos are performed with the Windows versions of the apps, but the videos are still valuable for new feature info. Adobe's full training site covers paid and e-learning options for all the company's technologies, and of course there are many respected third parties offering training on the CS4 suite.

If you've got a favorite training resource, free or fee, let us know below.

Filed under: Switchers, Ask TUAW

Ask TUAW: Recovering pictures, updating Facebook, iPhone battery life and more

Once again, it's time for another edition of Ask TUAW: the place where we try to answer all of your Mac and Apple-related questions. This week we're taking questions about recovering pictures from corrupted compact flash cards, Twitter for the iPhone, extending iPhone battery life and more.

As always, we welcome your suggestions for this week and questions for next time. Please leave your contributions in the comments for this post. When asking questions, please include which Mac and which version of OS X you're running. If you don't specify, we'll assume you're running Leopard on an Intel Mac.

Okay, let's get to it!

Nick F. asks:


I've got some pictures I need to recover from a corrupted Compact Flash card. What's the best, preferably free, software to do it on my Mac?

This is one of those questions that can get frustrating if you're a Mac user. On the Windows side, there are a few good (and free) pieces of software that can help you accomplish this task. For the Mac, you're choices are mostly limited to pay applications -- at least if you want good results. Fortunately, these pay applications are very good.

For my money, the piece of software that works best when you want to recover pictures from a bad CF or SD card is Klix ($29.95) from Joesoft. I've used it quite a bit with clients, and on my own bad cards, and each time it performed flawlessly, recovering every lost picture from the card. Other alternatives for the Mac include CardRaider ($19.95), PhotoRescue ($29.00) and Data Rescue II ($99.00).

I realize that $29.95 for a piece of software might seem like a lot to some people. But if the software is easy to use and works as advertised, I think it's a worthwhile investment in the long run. Besides, it would cost far more to go back and take those vacation pictures you lost on the card again when you could buy Klix and recover them from your bad card instead. Given that, a program like Klix is actually a bargain.

If you've got Windows running on your Mac (either through Boot Camp or virtualization) and you've had good luck with one of the tools from the other side of the fence, let us know in the comments.




Continue readingAsk TUAW: Recovering pictures, updating Facebook, iPhone battery life and more

Filed under: Software, Education

Switching to Mac or iPhone in your future? Enter to win two great learning tools

If you're new to the Mac or just bought an iPhone you could pore through the "Switch 101" series on Apple's site, you could browse our Mac 101 or iPhone 101 series, or you could spend a few bucks and get trained fast. We checked out "It's About Time" products at this year's Macworld (remember back in the beginning of 2008, where Steve Jobs made his final appearance?). As a former teacher and trainer, I think these are great for hitting the basics and in a short time you'll know what to do with your fancy new machine.

Seems like the perfect companion to a gift this year, doesn't it? To help you out we're giving away 10 licenses of "It's About Time to Learn the Switch to Mac" and 10 Licenses of "It's About Time to Learn iPhone" (that's 10 winners, everyone gets one of each program), courtesy of the folks at It's About Time products. Rules below, good luck!

  • Open to legal residents of the 50 United States, the District of Columbia and Canada (excluding Quebec) who are 18 and older.
  • To enter leave a comment telling us if you are a "switcher" (moved from a PC as your primary machine to a Mac).
  • The comment must be left before December 29, 11:59PM Eastern Time.
  • You may enter only once.
  • Ten winners will be selected in a random drawing.
  • Prize: License of "It's About Time to Learn the Switch to Mac" ($29.95) and "It's About Time to Learn iPhone" ($29.95) for each winner.
  • Click Here for complete Official Rules.
UPDATE: Video demo when you click to read more.

Continue readingSwitching to Mac or iPhone in your future? Enter to win two great learning tools

Filed under: Software, Education, iPhone

It's About Time!

It's About Time to learn iPhone
At Macworld Expo in January, I talked to a guy at a booth who was demoing a hands-on iPhone training product. The developer, Saied Ghaffari, believes there are three types of people:
  • Clickers -- like most TUAW readers; people who take any application, click buttons and menus, and learn the app themselves
  • Non-clickers -- people who think they'll break something if they click or tap a button
  • Middle -- people who need some assistance in getting started in learning an application
Saied's company, It's About Time Products, develops products for the middle and non-clicker markets. They've introduced a Flash-based iPhone training application called It's About Time to learn iPhone that is available online ($24.95) now and at Apple Stores ($29.95) on June 23rd.

Rather than a typical "watch what I'm doing" screencast, It's About Time to learn iPhone uses a click-to-learn approach. You watch Saied demonstrate how to use an iPhone function, and then use the virtual iPhone to practice what you've seen.

The app has online notes so you don't have to write your own, and a full list of tips and tricks. Automatic updates are also part of the program, which works on Macs and PCs.

Note to self: buy this for Dad.

Filed under: Macworld

Show floor video: Screensteps makes documenting easier

Do you make documentation? Do you constantly find yourself having to explain step-by-step procedures to do things on the Mac? BlueMango Learning Systems has been doing this stuff for a while, and the tedium eventually drove them to create their own tool to make things faster. That's innovation for you-- if you can't find a tool, build one (that's how Plasq wound up creating Skitch). Screensteps is truly handy for anyone needing to illustrate steps, like bloggers doing how-to's, all the way up to professional manual-makers. Scott got a quick demo on an excursion to Moscone West. Video after the jump.

Continue readingShow floor video: Screensteps makes documenting easier

Filed under: Software, Switchers

Switcher side-by-side video training

With Mother's Day coming up, the perfect gift for your 'switcher mom' might be personal lessons in the Macintosh way. Don't have that kind of time? Mmm-hmm. Really. You never call, you never write..

Well, if you're looking for something more wrappable than a bookmark for Apple's Switch 101 support pages, there's a new training product aimed squarely at PC-to-Mac switchers and the tasks they need to perform every day. It's saddled with the ungainly name of "It's About Time" to learn the Switch to Mac but I'm beginning to think of it as "Switching with Saied," since Saied Ghaffari is the genial, slightly-overexcited video host who walks you through basic computing tasks on side-by-side Windows and Mac desktops. This is the second training product from the company, following on the heels of "It's About Time" to learn iPhoto.

"IAT"TLTSTM is featured on Apple's download site at the moment if you'd like to check out the demo; the full version is $25 for the downloadable version, $30 for the boxed version. Note that you need at least a 1280x720 display to use the product.

Filed under: Analysis / Opinion, Tips and tricks

So You Want to be a Mac Tech

When I was about thirteen, my older brother, Craig, was really into cars and fixing them. I'd follow him around and watch him work on his Camaro in the garage. Like a doting little brother, I wanted to be like him and was awestruck at how much he knew about cars and engines. I can remember asking him how he knew so much about them and how I could learn what he knew. Craig handed me a huge stack of car magazines and told me to start reading. I was flabbergasted. Where do I start reading? Which do I read first? Is Car&Driver more important than SuperChevy? I can remember flipping through a few of his magazines and quickly being overwhelmed at the amount of information I'd have to know to be like Craig. I soon went back to my Garbage Pail Kids cards and DOS manuals. I gave up on being a car mechanic but learned an important lesson...the best way to start learning something is to just start learning it. It doesn't matter where you start as long as you start somewhere and keep at it long enough until the knowledge begins to gel in your mind.

Being a good Mac tech starts with knowing the Macintosh and its operating system--namely, Mac OS X. Good car mechanics are often filled with arcane knowledge about the vehicles they work on. They tend to know which parts break down first and can diagnose a problem from an extensive knowledgebase of vehicles and engines and parts. I've discovered that good Mac techs are the same way--they tend to know pretty well the insides of many different Macintosh models and the peculiarities of each. They know, for instance, that the Rev. A iMac G5 often suffers from logic board failures and "exploding capacitors". They can often diagnose a problem--or if one is happening--just by using the computer in question.

Continue readingSo You Want to be a Mac Tech

Filed under: iPod Family, iTS, How-tos

LoadPod Offers iPod and iTunes Training

ipod familyFile this under: There's a market for that?! LoadPod, the company that will fill your iPod with your CDs for you, have just announced Hands-on iPod and iTunes training for those of you who are comfortable with a convoluted interface and find yourself daunted by the simplicity of iTunes and the iPod. Each training session runs $79 or $139 in tandem.

If any TUAW readers actually give this a try, let us know about it.  I have some special magic water to sell you...

[via MacMegaSite]

Tip of the Day

Holding the Command key (aka the Apple key) and pressing Tab will cycle through your open applications. It's easier to Cmd-Tab if you are Copy (Cmd-C) and Pasting (Cmd-V) to and from various applications.


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