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Tag: troubleshooting

Apple says a fix is coming for iMessage bug affecting former iPhone owners

Recently a large number of former iPhone users who have switched to Android have discovered they are no longer receiving messages sent from their friend's iPhones. The issue is effecting users who didn't disable their iMessage account before switching over. Given there was previously no reason to th...

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Apple's iOS 7.1 update a mixed bag for users: Solutions to the most common problems

Apple's recent iOS 7.1 update resolved a number of issues for many users of the company's smartphone and tablet products. However, results of a survey conducted by TUAW show that over a quarter of a sampling of Apple customers who have installed the update feel that their devices are now in "worse...

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2013 MacBook Air WiFi problems continue to plague users

Since its release in June of 2013, the latest version of the MacBook Air has plagued many users with a number of frustrating WiFi issues. Over a 131-page Support Communities thread started within days of the computer's release, 2013 Air owners complain of latency issues, dropped packets, dropped n...

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Troubleshooting Apple's fingerprint reader

Owners of Apple's iPhone 5s either seem to love its Touch ID fingerprint reader or hate it with a passion. For some people (like myself), it works the vast majority of the time, while other people have told me they've given up on using Touch ID to unlock their devices. Over at Macworld, blogger Sere...

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More Tips for Troubleshooting Automator Workflows

In my last post, I shared some useful tips for troubleshooting Automator workflow problems. I didn't cover everything, though. There are lots of other ways you can troubleshoot your workflow. Here are some more tips to help. 1. Use Get Selected Finder Items Wisely Automator workflows are frequ...

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Tips for Troubleshooting Automator Workflows

Automator's great for streamlining time consuming and repetitive tasks on your Mac. It's easy. Just launch it, find a few actions, and string them together to form a workflow. Then, run your workflow anytime you want to perform that series of tasks again. What happens if your workflow doesn't ru...

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Finding Steve's recovery partition: Solving an Apple mystery

Yesterday, fellow blogger Steve Sande hopped into the TUAW backchannel all fussed. As part of some iMovie troubleshooting he was doing with Apple's support wizards, he was trying to get his new iMac to boot into the recovery partition and was getting nowhere. Holding down the Option key during ...

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How to get AirPlay working when Apple TV is hooked up via Ethernet

When I got a new Apple TV, I decided to plug it directly into my Time Capsule via Ethernet to lighten some of the bandwidth load on my home wireless network. My Wi-Fi bandwidth has always been pretty lackluster with my first-gen Time Capsule, even though every device connecting to it is 802.11n...

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iOS 4 and iPhone 3G is a match made in... what's the opposite of heaven?

Update: It's true -- the 4.1 update does wonders for the iPhone 3G's health and happiness on iOS 4. Do you have an iPhone 3G? Me, too. Have you updated it to iOS 4 yet? If the veins are popping out of your neck and your skin is turning green, you probably have. If your iPhone 3G hasn't been upd...

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Readers: How to get satisfaction from Apple support on iPhone 4 issues

Apple's rumored policy is to not give away the $29 bumpers to consumers, and DIY bumpers may not suit your style. So, how do you get the golden ticket, in this case the free bumper? It seems that documenting your case carefully and showing that you've performed all of the recommended fixes in advanc...

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iPhone sync problems after iTunes update traced to leftover plugin

In case you are on the road to an iOS 4 update (and be careful), you might want to double check your work. Remember, first you have to update iTunes to 9.2, which will then allow you to download the iOS 4 update. After I updated iTunes, I went in to make some changes to what I had synced and take...

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How to squash a syncing bug in iTunes 9.1.1

iTunes 9.1 brought a feature to all iPods that had previously only existed for the Shuffle: the ability to sync lower bitrate, 128 kbps AAC versions of songs. With only a modest reduction in sound quality, enabling this feature saved nearly 2 GB of space on my 16 GB iPhone 3G. After enabling it, the...

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What to do when your Mac dies

In general, Mac hardware is very reliable. Like any complex gizmo, a Mac will have its quirks, but only rarely do those quirks turn into a full-on, machine-killing meltdown. When that does happen, as it recently happened to my wife's MacBook, there's a few things you can do to keep the death of your...

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iPad Wi-Fi issues continue to irritate

This morning, we spotted this write-up on Apple 2.0 about dealing with iPad Wi-Fi issues. Since this is the iPad's number one usability issue -- poor Wi-Fi throughput and lost connections -- users are on the prowl for solutions, even ones that may sound a little offbeat. In this case, one correspon...

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Some iPad owners experience Wi-Fi connection issues

Many iPad customers spent the weekend playing with their new devices, and several reported iffy Wi-Fi performance. One thread on Apple's Discussion Boards describes a weak or inconsistent signal. "My signal keeps fluctuating from strong to weak, while my MacBook and iPhone show a consistent signa...

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