iPhone Tops J.D. Power Survey Rankings

Recent findings from a J.D. Power and Associates survey, which involved 1,388 business wireless users during August and September, revealed that Apple’s iPhone has achieved the highest customer satisfaction ratings.

The survey results, accessible here, show Apple leading with a score of 778 out of a possible 1,000 points.

Apple surpassed competitors such as RIM, the maker of Blackberry, which scored 703, and Samsung, which closely followed with a score of 701. These scores were calculated based on responses in several categories including ease of use, operating system quality, design, features, and battery life.

The survey also highlighted that iPhone users reported the highest average spending on their smartphones, around $337, compared to the average of $216 across all brands.

In contrast, Motorola users reported the lowest expenditure, averaging $169.

Additionally, the survey uncovered that about 25% of smartphone users experience at least one software issue with their devices. A significant 44% of users need to restart their devices weekly.

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Erica

Patricia is a well-respected author and tech enthusiast who has made significant contributions to the Apple community. Writing for TUAW, Patricia brings a wealth of knowledge about Apple products, including the iPhone, iPad, and MacBook. Her insightful articles and guides help readers navigate the ever-evolving world of Apple technology. With a knack for breaking down complex topics into easy-to-understand content, Patricia has become a trusted voice for Apple fans everywhere.