Apple upgrading online Concierge reservation system

It looks as though Apple's Concierge, their online system allowing for Genius Bar reservations, is undergoing a bit of an upgrade. There wasn't much warning, and we don't have any details of what shiny new goodies are going to debut, but it was an already pretty slick system that is bound to get even better if they're making this big of a deal out of it. Stay tuned.
[Upate: Someone (no, literally: "someone") in our comments pointed out that Apple has already rolled out this shiny upgrade to some of their retail stores, and you can already access it at the San Francisco's store site. Looks like a handy new system.]
Share
Categories
It looks as though Apple's Concierge, their online system allowing for Genius Bar reservations, is undergoing a bit of an upgrade. There...
Add a Comment
This is far from flat html. It is WebObjects, the crown jewel of web application servers. And it is using Ajax, in a very small, but important way. Think before you type.
October 02 2006 at 6:26 PM Report abuse Permalink rate up rate down ReplyYa, that's news.
September 20 2006 at 8:00 AM Report abuse Permalink rate up rate down ReplyAjax? Where?
This is flat HTML. Pages post back. the time slot picker utilizes some javascript, but it's hardly ajax.
From flash -> flat HTML. Some would say a step forward, others, a step back. From a company with so much polish on their UI, a flat HTML tool like this is fairly disappointing :-(.
The SoHo store has had this for a week now.
September 20 2006 at 7:25 AM Report abuse Permalink rate up rate down ReplyMost noticeably it does not use Flash like the last iteration. It now utilizes AJAX.
September 20 2006 at 2:58 AM Report abuse Permalink rate up rate down ReplyI just checked it out and it's quite nice. The most noteable difference is that it is much fasterâno spinning gears while you wait. The layout is more organized and it includes an optional comments section. Very nice.
September 20 2006 at 2:27 AM Report abuse Permalink rate up rate down Reply"Double Secret AppleCare"??? WTF is that? If you're referring to ProCare, that's $99 a year which isn't bad since an Apple consultant will come to your home but charge you almost $100 AN HOUR for each visit. If the Apple stores didn't have an appointment system, it would be chaos. You should think before posting.
September 20 2006 at 1:34 AM Report abuse Permalink rate up rate down ReplyOf course, this won't do anything about having to log on at 4am to make sure you get an appointment. Sorry, but the appointment system at the Apple stores is in my opinion a pretty crappy way of doing things, especially since you can't register in advance unless you pay another few hundred dollars for Double Secret AppleCare...Give me a break.
September 20 2006 at 1:28 AM Report abuse Permalink rate up rate down ReplyMaybe it will work now.
Every time in the last year I've tried to sign up time for a client, it always says that due to overwhelming demand there are no times available.
Huh?
"concierge 2.0" as its known, has already been rolled out at select stores, notably ginza, the new mcarthur center, and san francisco. going to the reservation page for the Sf store takes you to the new interface: http://concierge.apple.com/store/R075
September 19 2006 at 11:13 PM Report abuse Permalink rate up rate down ReplyHot Apps on TUAW
Deals of the Day
more deals- Altec Lansing Octiv Duo iDock for $48 + free shipping
- Used Apple iMac 17" Core 2 Duo 1.83GHz for $430 + $28 s&h
- Lounge Deluxe Stand for iPhone / iPod touch for $28 + $8 s&h
- Brookstone Surround-Sound Earbuds for $14 + $7 s&h
- Refurbished Skullcandy Tokidoki Smokin' Buds Mic'd Headset for $5 + $2 s&h
- Stitchway Backup Battery for iPod / iPhone for $5 + free shipping
Software Updates
more updates- EFI Firmware Update brings Lion Internet Recovery to 2010-model Macs
- OS X Lion 10.7.3 released with Safari 5.1.3, Wi-Fi bug fix
- Aperture updated to 3.2.2, addresses Photo Stream issue
- Apple updates Keynote to address Lion issues
- Google Search app gets new look on iPad
- Apple releases Apple TV Software Update 4.4.3



10 Comments