Apple adds Questions & Answers to its online store

Both.

Welcome any move by Apple to open up a bit, compared to Microsoft they are still very secretive and closed to customer interaction which does allow them freedom to keep new products secret does impose a wall between them and the people who buy the products. But this appears to be similar to the existing discussion boards they have, which while useful also are subjected to very heavy moderation and self appointed "fanboys" who frown on anybody daring to question or provide negative views on apple products. I take the view that as a consumer who purchases apple and other companies products I have the right to complain if the product or service goes wrong, apple are the same as any other multinational company who place the shareholder before the consumer and need some forceful poking when things go wrong (witness the current iphone coma mode issue, it took one month and 150 pages of complaints before a fix appeared, with silence in between).

I think it's a great idea! I noticed it just the other day and have already found it very useful. Sometimes, it's very hard to find an answer to a question that many people have. This new feature looks like it will solve that problem.

The answer that I want to see is Why doesn't Apple ship to Puerto Rico through its online store? According to Apple, Puerto Rico is under the "Latin America" but legally we are a U.S. territory with the same laws, same economy, same currency, same postal service and same FedEx (and all major shipping companies like UPS, DHL, etc...)

Why don't they just enable us as a "State" and give us the chance to order from their website? Many other online stores deliver any items to Puerto Rico except Apple products because they are restricted by Apple. Therefore we are stuck in buying outdated and limited equipment at local "Authorized dealers" or asking friends or family in the Mainland to order the stuff then ship them here (and not everybody can do that).

There is a big market for Apple here in Puerto Rico but they have not discovered their potential because they have been lazy to do research on how to do business here.

It's an excellent idea.

In the past, some people would use the review section for questions and troubleshooting, which tended to dilute its usefulness.

As a customer, I'm glad the Q&A section is here. And as a developer, we're especially happy to be able to answer questions for customers who haven't been able to find the answers elsewhere.

Mike E
Elgato