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Apple trademarks 'Express Lane' and 'VoicePass'

Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of "construction and repair services," so it likely has to do with supporting broken devices. MacNN says that the VoicePass service is used when calling in to customer support -- certain customers in the US and Canada can have a support number recognized automatically by the phone systerm, avoiding having to identify themselves every time they call. So this likely isn't a new service or implementation -- Apple is likely just filing to cover a little-known service it already runs.

Same deal with Express Lane, another trademark filed by Apple this week. Express Lane is Apple's streamlined product repair system, and the company has filed for a trademark on the name involving "web based support and diagnostic services by using resources and tools for computer software and computer hardware provided on-line and over telecommunications networks." Again -- this is a service that Apple already runs, but the company is laying claim to the names in these areas, just in case.

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Apple has filed two new trademarks right before the holidays this week. VoicePass is the first one -- it's filed in the category of...
 

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bloodnok

apple should shutter "express lane" rather than trademarking it: a more useless support site has yet to be invented. pwah!

December 23 2010 at 10:34 PM Report abuse rate up rate down Reply
Peter

"Express Lane" might fail on the grounds that it improperly describes the service offered, at least as it concerns MobileMe.

Being on hold for one hour hardly counts as "Express", does it?

December 23 2010 at 6:36 PM Report abuse rate up rate down Reply
Imran Anwar

Why can't VoicePass be a possible incarnation of the old VoicePrint type phones that recognized speech, but in this case used as a password/authentication mechanism instead of typing in passwords? I'd like to see that happen :-)

Imran

December 23 2010 at 6:31 PM Report abuse rate up rate down Reply
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