Massachusetts Attorney General investigating iTunes scams

besides credit cards, apple also takes no responsibility for apps that don't work
with no recourse to get your money back. I don't know of any other store online or brick and
mortar that is allowed to do this. they should be investigate by California AG.

$300 in fraudulent charges last week and Apple knew about it but still has not notified me.
They disabled my account, but wouldn't tell me why. I read this article and it gave me a clue. Sure 'nough, $300 in charges right out of my bank account. Now I got to get them to give me my money back. If they knew, why didn't they tell me. They just said I needed to re-verify my credit card (which I did). Horrible.

My account was hacked last week, but the hackers just changed my country to China, put in a different card, and bought about $14 worth of Chinese apps (which didn't go through on their credit card). It wouldn't have been more than a minor hassle if if weren't for the fact that Apple refuses to allow it's customers to call customer service. E-mail is a lousy way to provide customer service; it says "we don't care to speak with the people who spend money with us."

I had the same bull happen to me two weeks ago. It took me until yesterday for iTunes support to restore my account and my credits and I had to get issued a new credit card. I had the same chinese language apps that probably everyone else had, with these weird in-store apps. I've since removed my credit card from my account.

I have definitely been scammed in the past on iTunes. The last time I used a CC in iTunes was the summer of 2009 when I was scammed of around $450 by Chinese hackers buying Chinese language and Sesame Street apps. Took me about a month but I eventually got the charges reversed. Never again will I trust Apple with my CC info.

People need to take responsibility for themselves. How? Don't associate a credit card with iTunes, and use a real password.

How do you make purchases on iTunes then? At just about every major retailer, there are iTunes gift cards in multiple amounts. If you are a big spender on iTunes, each week when you go grocery shopping, simply add a gift card to your purchase. On the off chance someone cracks my many character password, I am only out $25 and I don't have to cancel my credit card.

The net is still the Wild West in many aspects.

If I am reading the above article correctly, Mrs. Coakley did not have her iTunes account hacked, but her card was used to make purchases on another iTunes account. This issue is different from those who write, "Purchases showed up on my account that I had nothing to do with. Apple hasn't gotten back to me. What do I do?". One is simple credit card fraud, the other is hacked iTunes accounts.

It seems Apple assumes the credit purchase is valid. Makes me wonder if they tried to purchase a new Air, would Apple have done checking like Dell did?

I had about $25 in false charges run up during the Zombie Farm scam last year. Apple did refund the charges, after telling me it was my fault and they would not do so ever again. They have no interest in consumer protection. I took my credit card off my iTunes account, so every time I want to purchase an app, I have to manually add it and then remove it again. That kills the point to being able to put a card on your account for convenience.

I just got through dealing with this. I noticed two charges on my credit card listed as iTunes, but they were much higher than your standard song and app purchases ($36 and $46). And, they didn't show up on my iTunes purchase history. I couldnt' get someone from Apple on the phone; all billing inquiries have to be handled via email.

They took care of the charges promptly and advised me to change the password on my account, but it took multiple emails for them to try to answer the question about what these charges were. in the end, they just told me to contact the credit card company. I had just been worried that it was my son't Tap Zoo purchases (which I thought I'd eliminated). So, color me relieved that it was just fraud.

"Purchases showed up on my account that I had nothing to do with. Apple hasn't gotten back to me. What do I do?"

Contact the credit card company and deny the charges? Nah. Too easy.