Apple Genius says: Moo'ing normal
If you've been keeping up with MacBook sans-Pro news, you may have heard something about an infamous "moo"-like noise coming from the fan. Basically, the fan goes on and off and on and off and on and off continuously, in a vain attempt to keep the machine cool. Now, I'm no engineer, but it certainly doesn't take one to recognize that this isn't normal behavior. (MacRumors discussion here, video of the fan problem here.)I took my black MacBook to the Genius at the Apple store (Oakbrook, by the way) to get this fixed, and his response? "It's normal. A fan will do what it needs to do to keep the machine cool." Gee, thanks.
As you may remember, I had a similar issue with my MacBook Pro. A new fan unit later, this problem was fixed, which certainly leads me to believe that this isn't normal behavior. (I also showed the problem to a friend of mine who is an engineer, and he confirmed that this isn't normal.) I've called AppleCare (an almost guaranteed better experience, every time) and a repair box is on its way. Sigh.
Anyone else have this problem?
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If you've been keeping up with MacBook sans-Pro news, you may have heard something about an infamous "moo"-like noise coming from the fan....
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I have been unsuccessful at returning my MacBook due to the mooing noise. See http://www.moofix.com/forum/viewtopic.php?t=2
I became so frustrated with my mooing MacBook that I decided to create a dashboard widget that prevents the mooing noise.
I have also created a petition to hopefully get Apple to release an official fix.
Check out http://www.moofix.com
I get this "mooing" sound too but whether or not it's worth calling Applecare about I don't think so. It's just the fan as most have stated here be worried when the fan is NOT working. Having said that I expected more from Apple considering their prices are not exactly cheap.
Andrew whilst I do understand Tech's point of view laptops like any other electronical thing is quite tempermental and I've been lucky enough to not have heard the mooing sound for two days but that's not to say that it actually DOES NOT occur...know what I mean?
I get this "mooing" sound too but whether or not it's worth calling Applecare about I don't think so. It's just the fan as most have stated here be worried when the fan is NOT working. Having said that I expected more from Apple considering their prices are not exactly cheap.
June 25 2006 at 1:04 PM Report abuse Permalink rate up rate down ReplyMy MacBook moo'ed. Constantly. It was incredibly annoying, and it totally reminded me of the dogcow. About a week into owning it, the iSight crapped out, and I took the machine into the Apple store, where it was replaced, no questons asked. My new unit does not moo at all. In fact, it's deathly quiet, to the point that sometimes, when the screen is off, I can't tell if it's on or not.
In addition, as I had both units at the store for transferring my info from one machine to the next, I noticed very small differences in the construction of the units; for example, the trackpad on the first one was smooth and slick, while on this newer unit it has a slight texture to it. This leads me to believe that Apple has continued to refine the design of the machine even as it hits the shelves, which is not uncommon for them at all.
Historically, first revision Apple products tend to be slightly defective, it usually takes one or two rounds for all the kinks to be straightened out. Anyone who's a longtime Apple entusiast is well aware of this.
My brand-new MacBook (white 1.83 GHz) has no faults whatosoever (apart from only having one mouse button - I guess we can thank the iTaliban for that piece of utter lunacy). The fans never come on unless you run something that nails the CPU at 100%. Even then, the fan comes on quietly at first. Certainly no mooing. The machine itself stays cool. Yes, there's a warm patch on the bottom that gives you a clue where the processor is, but it's a pretty mild effect under normal use, and the box runs a whole lot cooler than my collection of Dell machines - all of which are less powerful than the MacBook.
The MacBook is a really smashing machine. If it had two mouse buttons, it would be perfect.
Chris wrote:
"Yeah, this happens to my macbook as well. Guess I'm not as picky, seems like the fan is just doing its job. I'm impressed that they're sending you a new one easy as that... Let us know how it turns out."
Since this clearly doesn't happen with all MacBooks I guess that makes you a schmuck.
I've never heard any mooing, whining, or any other strange noises from my MacBook Pro. It does run pretty hot, though -- up to 170F according to Core Duo Temp
June 22 2006 at 4:54 PM Report abuse Permalink rate up rate down ReplyMy MacBook has never made this noise. The only time I hear a fan is when the optical drive is in use. I have never attempted to max out both CPUs, however.
June 22 2006 at 2:31 PM Report abuse Permalink rate up rate down ReplyDon't get me wrong, there are some aboslutely brilliant "Apple Genius" guys. To bad the ones I know are either promoted OUT of the position, which is USUALLY the case or detained by Buffalo Police for mass computer theft - so I hear, anyways.
Seriously, they are front end technical support with a face. That's all. To say they have some "Extra" knowledge about whatever my problem is, simply comes from a computer based system that they look up answers and fix based on previous precidense. That's like a local town judge has the unquestions knowledge and is on the same level as a Supreme Court Judge.
Sorry, but that's not the case. I see as much talent in a tech from BestBuy as I do from Apple with respect to the SAME MACHINES - i.e. I buy a Mac from Apple, I bet the guy at BestBuy could fix it as well, for whom I have less respect for simply because he's NOT an Apple employee.
Just because you get hired and have the stimga (positive, that is) of having that label "Apple Employee" doesn't seperate you from the rest of the freegen public. You are still a monkey with some training and given the tools to do your job. As for the insight into all things where Karma lives, and little wizards rule the Universe ... I'd like to dispell that "zionist" view of the damn Apple Employee.
They are SIMPLY just another company selling computers - all-be-it better than most - it still doesn't mean they have better skilled people than the next. It simply means they have better marketing and cooler store fronts and slicker ways of making you "think" they have better "things".
It's not the case. I consider the MacBook and MacBook Pro deployments to be complete flops with respect to problems that have come up, and that's NOT the problem I have with Apple. It's the fact I have 10 years of both hardware AND software experience .. which is enough to say that the Apple G. guys are nothing more than slighty better problem solvers than some high-school out of the school I drove home from work.
I'm buying another MacBook later this year, once the problems have been resolved, and doesn't mean I hate apple AT ALL .. but more or less points out the first responders to problems at a brick-and-mortor - they are just that..... first-line at a brick-and-mortor and not anything special beyond that. Take the image of apple out of these guys .... they don't deserve it.
I do get some mooing but it's very faint and I only hear it if there are no other ambient sounds around. This sounds like something that can be fixed in a software/firmware update, if the fan is indeed spinning up and down as early analysis indicated.
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