Steve cares about you, he really does

"The 'Genius' said, "That drive won't work. Only drives made by Apple will work." Ah, the joy of Apple."

Some "Genious" that was...
APPLE DOESN'T MAKE HARD DRIVES!!!
they use drives from Seagate and Hitachi.

I guess you'll never get it replaced according to that guy. Don't blame Apple, blame the store who hired that jerk.

Apple has always provided both me and my customers with excellent service, fixing both the expected problems of computers and often going way beyond the call, such as replacing a notebook computer because the repair was taking too long. But I have always delt with them as one human to another, not one almightly daemon demanding excessive cycles for the lowly CPU. And one, yes, I did hear from a Steve associate by writing the executive team. While I will not directly share the email address it's, ah, published in Mac OS X, at least once. Happy hunting!

It's funny actually. I've had 4 MacBooks (thankfully this one's perfect)
and 3 iBooks with countless parts repaired, etc.. Apple certainly never gave me anything when I was without my iBook for upto 3 weeks at a time and it kept failing too. And then I needed it for university, and still haven't given me anything to date other than a sorry for all that. They've improved recently as with the MacBook, I got a free upgrade to the black model!

Can anyone tell me the email address of "Apple's Executive team" thanks.

Maybe Steve can do something to get me a new MacBook Pro or find mine that's currently missing in the Apple Repair Depot. I would like Steve to personally find it.

Site's down, here's a mirror:
http://www.tedlee.net.nyud.net:8090/2006/08/03/when-bad-customer-service-turns-good/

Maybe Steve can send him more bandwidth for his web site.

Besides being the right thing to do for a number of reasons it was also a shrewd PR move. Great for Steve on both counts. Good for Ted and Good for Steve. As we sit in the faint blue glow of our monitors it's good to see people engaging one another.

Alexander, It is not that you have to talk to the guy at the top or his assistant, to get something done, I had an eMac issue that was out of warranty, but was due to a defect in some parts supplied to Apple, I promptly email inester relations, they verified my situation I took mt eMac in for repairs and got it back no charge. That is why Apple has the tag line: THINK DIFFERENT. They know how to take care of their customers, not like some other companies that rush bad software to market.

Great, good for him. I wonder if Steve could do anything to help my girlfriend who is into her third week of waiting for Apple to replace the 40GB drive that "ceased to exist" in her < 1 year old iBook? They keep saying, "The part isn't available" which is odd becuase it took me no time at all to find the exact same model drive for sale in my local computer store. I even offered to buy it, give it to Apple for installation in the iBook with the request that they give me the replacement they ordered when it finally arrives. The 'Genius' said, "That drive won't work. Only drives made by Apple will work." Ah, the joy of Apple.