TUAW Poll: Did the SMC Firmware Update cure Random Shutdown Syndrome?

I wouldn't think this would solve it, as I think it was a heat/heat-sink issue.

And once again, unfortunately, my theory that no internet poll can be made without at least one "funny" choice (thus making the results even more useless than they would be anyway) proves true. Ugh.

I never had the RSS issue. But now, after the install my fan wont turn off, and it is very loud. Not a happy camper!!

never had any harware problem wih my 4H624* series MacBook

Sam, i'm just correcting a maths mistake that has been used as an insult to me here.

Crist and your point are taken ... yes the sample size of the survey is too small and the candidates are biased.

I honestly hope the real defective rate is lower, as I'm a mac user that don't want to see bad things coming out from Apple. However, the attitude of Apple against this is what really piss me off.

No compensation after sending twice for repair (took over 3 months all together), and I still don't know whether it has been truly fixed or not before I put it on eBay. And what do we get? I single sentence explanation documented in the knowledge base that normal computer user would nver spend time to look at.

Gee... Apple...

I am just going through RSS problems for the SECOND time now. Last time the Apple Geniuses at the store were great and imediatly replaced my 2.0 ghz "Blackbook" on the spot.
I am quite annoyed that the replacement I recieved is now suffering the same fate after less than a month and a half.
I love my Macbook, and think it is easily one of the best portables on the market, but I wish Apple was a little quicker about getting there acts together.

Eric -
1. Option #4 on the poll wasn't available from the beginning. This invalidates many early votes.

2. There is NO reason to believe that the people who voted in the poll constitute a properly diverse sampling of MacBook owners.

3. People lie in internet polls. If such polls are to be believed, then 90% of all respondents are multimillionaire CEO's who own their own yachts.

Joel Heflin, have you ever went to college? well normally this does not require a college degree but anyway... 40% of the voters don't even have a macbook! so they shoudn't be counted mkay? darn straight why cant u get it?

so the real defective retio should be (234+42+159)/1062. and you get around 40%.

If you still want to ask why "don't have a MacBook." shoudnt be counted, you are too retarded to use any computer. Mac helps, but it can't fix stupid.

Clearly some folk have had the heat sink problem as exampled by poster #11 above. I've also been wondering how many of the issues have been caused by improper installation of faulty third party memory. It would be interesting to poll only those who have had the problem and ask if they themselves did a memory upgrade and what brand of memory was installed.

Alas, I have been fortunate enough to be one of the many MILLIONS of MacBook owners who have not had one single problem with my Mac which is now a few months old. The thing is, that Mac owners expect to get a new Mac that simply works. And when it does not work, they scream. So, a small percentage of faulty Mac's out the door makes a big splash. Fact is, A TON of these things have been sold and ALL but a small fraction have worked flawlessly.

How 'bout an option for those of us who wasted hours of our lives on the phone with customer service and then eventually sent our Macbook in twice (losing it for a total over 20 days) but finally apparently got the random shutdown issue fixed.

Or just an option for folks who had already sent their Macbook in and got it fixed.

I've never experienced any RSD before on my MacBook week 24.
I run perfectly except for the whine noise from the upper left of the case.

But to make sure it won't happen on my macbook, I upgraded the firmware already, and it run fine.