Filed under: OS, Bugs/Recalls, iTunes
Users report problems searching in iTunes 7.1.1
Jason O'Grady of ZDNet posts that thousands of Windows users are having problems with iTunes 7.1.1, which they believe will not allow them to properly search the iTunes store. Their search goes into an endless wait, and then they get a message that their iTunes request could not be completed.It seems to me that Apple's response, namely that the "network connection timed-out" error is an Internet problem not a software problem, sounds reasonable. When iTunes connects to the store, it's sending out a request for what is essentially a webpage and this request can hang for any number of network reasons--including those on the Apple end.
O'Grady suggests that users may have to uninstall iTunes 7.1.1 and re-install iTunes 7.0, but I'm not sure that is necessary. The original Apple discussion list thread is here.
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Reader Comments (Page 1 of 1)
Peter Garner said 11:17AM on 4-02-2007
I can tell you from experience that it isn't just Windows users who are having this problem, and it has been happening to me since before the upgrade to 7.1.1.
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R. Cabell said 1:11PM on 3-30-2007
I'm not sure this is just a Windows problem -- I have been having similar trouble searching the iTunes store with the Mac version of iTunes 7.1.1 as well. Perhaps it's an issue with Apple's servers?
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YodaMac said 2:31PM on 3-30-2007
I too (on a Mac) experienced some terrific lag time waiting to load and search iTunes just last night. I thought it was because I am now leaving my Mini turned on 24/7 with iTunes open for my AppleTV use. I quit and restarted iTunes but the lag remained.
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Neven said 1:38PM on 3-30-2007
I'm on OS X and I had the same problem - very briefly - a few day ago. Like any website, the iTS goes out briefly every now and then and I didn't really think too much of it.
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Brandon Martinez said 1:34PM on 3-30-2007
You know what problems I have with iTunes? Just one, and only one. If I boot my computer with my shuffle on its dock, and try to start iTunes, it won't load. However, if my shuffle isn't plugged in, it will load fine. Also, when I try to load iTunes with the shuffle in its dock and iTunes freezes, if I remove the shuffle, iTunes loads instantly. No other iPods do this as far as I know (i've used a friend's 1G nano and my girlfriend's 5G ipod), so it just must not like 2g shuffles.
P.S. And this is on my iMac.
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smqt said 1:39PM on 3-30-2007
store has always been slow for me, and hangs 20% of the time.
it's MUCH slower than my browser at any rate.
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billybill1 said 1:42PM on 3-30-2007
Same here, Not a Windows problem as I am having the same problem on my PowerPC iMac...
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Chris said 1:55PM on 3-30-2007
I know that if I click on the store and then start a search before the store's front page has loaded, the search will never complete. If I load the store, then search, generally no problems.
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Lee said 1:55PM on 3-30-2007
I agree....not just a windows problem. I have had the same issue at least once on all of my macs in my house, and we have 5 of them. And it's completely random when it will and when it will not work.
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Elliott said 2:50PM on 3-30-2007
Mine seems to only hang if I have a typo in the search box. If I type "Alnis Morisette" it times out, but if I type "Alanis Morisette", then I have no problems.
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Yep said 4:23PM on 3-30-2007
I wonder if this has anything to do with Akamai, which Apple uses to deliver content from iTunes.
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david said 7:08PM on 3-30-2007
I have a problem where after I buy a song from the itunes store, it won't show up in my library if i search for it. I have to restart itunes. im running the newest release.
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L. Breit said 6:07PM on 3-30-2007
I use Windows XP and Norton Anti-Virus, so I tried shutting down some of the settings in Norton. It worked! I turned off "Internet Worm Protection" and "Spyware Protection". Are both necessary to turn off, I don't know and intend to try that the next time I go into iTunes to do a search. Hope this helps some of you.
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G said 6:45PM on 3-30-2007
The iTunes Store has just been SLOW lately. That's all there is to it. Their media servers appear to be ok, as I was able to download some songs very quickly the other night, confirming that my connection is fine. But then iTunes hung for nearly 10 minutes (!!) at the end of the download, which I believe is when the file is wrapped with DRM information. This is not the way to sell music & movies online, and neither is a feeble excuse for not keeping up with traffic.
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Jeremy said 9:01PM on 3-30-2007
definetly not an internet issue...i've tried on an intel mac and a ppc mac on multiple networks and still no luck with searches
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Rafe H. said 12:08AM on 3-31-2007
Must be they've installed Leopard Server on their iTunes back-end. What better way to test it before release?
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Tim said 2:26PM on 4-01-2007
I have this same problem. I have tried to search for music that I already downloaded from ITunes and the connection times out. But a search for other artists will come right up. This makes no sense. I did a search for "Somewhere over the rainbow" and got hits, but when I search for an artist "IZ", who is listed on the Rainbow search, the connection times out. Again it makes no sense.
Tim
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Benita said 10:46AM on 4-02-2007
I downloaded the iTUNES newest version on 4-1-07 it took me two attempts to download. After the second try it finally download but after trying to sync my songs I got a message saying that my IPOD was corrupted and that I needed to restore to factory settings. I was unable to restore my IPOD would not respond I could not even turn it off, the next morning it was off but now it will not come back on.
Now I have to go through the headache of returning it to the store, the amount of money that you pay for these IPODS you would think that they would be more carefull about the type of programs that they use to upgrade.
Benita
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Ryan Murphy said 10:44PM on 5-26-2007
I just downloaded the Itunes 7.11 on a PC and it doubled my Gigs used. Does anyone know how this happened and how to correct this? Already cleaned up the duplicates.
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