Apple issues iTunes Store credits

For the past 3 days I've been unable to download purchased videos from the iTunes store and, until today, my messages to support have been answered by apologies saying the store has been experiencing heavy traffic and "some problems." But the response I just received says "Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say WHEN OR IF the issue will be resolved. Please try again in a few weeks." They said I would receive a credit for the purchased TV series' but that's obviously not what I want, mid-way through the seasons and without any other access. WTF????

I've just had the entire first season of Grey's Anatomy (don't ask why!) refunded after trouble downloading them. I'm based in the UK.

Bah. I downloaded the new Kanye West album because of the two bonus tracks and one of the tracks didn't download.

I got 2 free tracks and am still waiting for them to decide if they're going to give me the song or a refund. Both would be nice.

I had trouble, I had a support ticket. No credits for me.

iTunes Store support can be very slow, but I haven't once had a problem they didn't solve eventually, and without much prompting. One gets the impression that the team is fairly small and a bit overworked.

Meh. I had trouble downloading, e-mailed for support, and then two days later was able to download. No credits, though.

Yup, I got my five songs credit.. didn't work though. Got an error saying "This code is only valid for costumers of the US store." After sending an email to the iTunes Store I got a reply saying: I have sent this request to our engineering team so that they can look into this issue, and I hope to have a resolution for you very soon." Haven't heard anything new in over a week.

I didn't. Well, I asked for a refund while the problems were still going on. But as I was waiting for the refund, my 3 songs downloaded. Then a day later they issued the refund. Good enough.

Apparently I complained more than others. Before the problem was fixed I asked them to reverse my credit card charge and they did plus they gave me 5 song credits. I expected them to remove the 9 songs from my purchase history but they didn't so once the problem was fixed iTunes automatically downloaded the songs. Shortly after that I got the generic apology message and 5 more song credits. So, I ended up with my 9 songs for free plus 10 song credits.

I had issues with the iTunes store when I tried to purchase an album, asked me to update my card details. I did this tried about 6 times to purchase the album and it wouldn't let me...yet I didn't receive any credit. iTunes store seems to be down too at the moment :(