Filed under: Portables, Software Update, Macbook Pro, Mac Pro
MacBook keyboard fix in Software Update
If you own a MacBook or MacBook Pro and have had keyboard problems, Apple just released a software update that will (hopefully) fix this issue! This problem was first spotted when users started upgrading to Leopard. Some users have reported that their keyboards temporarily freeze, especially in Carbon apps such as MS Office 2004.Apple states, "Some MacBook and MacBook Pro systems may occasionally experience a temporary suspension of keyboard input which can last a minute or longer." You can download the update from the Apple Support website or via Software Update.
Thanks to everyone who sent this in.
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Reader Comments (Page 1 of 3)
Brian said 8:15PM on 12-18-2007
What about the issue that has plagued thousands of users? Look at the Apple Discussion boards>Leopard>Networking> and you should see a post regarding Wifi Airport Dropout issues... This post has been viewed over 33,000 times and I am currently having the issue myself... After upgrading to Leopard (like countless others, I'm sure) I get a dropout on my airport WiFi signal... If you click on the airport icon up in the menu bar it will say "scanning..." and it will reconnect then until you move your mouse pointer off of it... Some days it's fine, then it will dropout suddenly. MacFixIt has posted articles about this, but Apple has still not even acknowledged that it exists... Can anyone report this to Apple and see what is being done about it? I called AppleCare but nobody there seems to know a thing about it...???
B
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Sam said 2:00AM on 12-19-2007
holy crap you have that problem too? i thought it was just my stupid router that hated connecting my MBP. I literally had the computer 5 feet away from the base station and wouldn't connect. I then took it 100 feet away, full connection, then it dropped out if i moved it 2 inches. really is a pain in the ass.
mbasi said 6:38AM on 12-19-2007
This issue isn't Leopard-related, since me and my co-workers experience these drop-outs on blackbooks running 10.4.11 too – it happens around four times a day. Quite annoying.
Ed said 8:29PM on 12-18-2007
I haven't experienced brian's wifi issue nor the keyboard problem. I guess i'm just a luck mac owner. I'll update anyways, though.
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Cycomachead said 8:33PM on 12-18-2007
Mine didn't appear in SU, but Apple's download works fine.
1st Gen MacBook, White 2.0Ghz CD.
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nonag said 8:46PM on 12-18-2007
thank God!..this has been an horrible downside to my new MBP...it's about time Apple....
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myheaditches said 8:56PM on 12-18-2007
After this update, I'll be able to type without interru
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Barry Schwartz said 8:59PM on 12-18-2007
The update did not fix my keyboard issues.
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Cory Bohon said 9:11PM on 12-18-2007
If you are still experiencing issues after an install and reboot, I would try calling AppleCare or submitting a bug report to apple: http://www.apple.com/feedback/
kohlmannj said 9:08PM on 12-18-2007
I just replied to the huge MacBook Pro keyboard thread at Apple Discussions. I haven't had any "permanent" keyboard/trackpad disconnects after installing the update and rebooting, but I still get occasional stutters and disconnects+reconnects (about a second apart, just enough to make a hiccup) when waking my MacBook Pro from sleep and at random times while using it normally.
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kohlmannj said 9:25PM on 12-18-2007
Great. I experienced the same problems as before. I take it back - this software update may not have fixed a thing.
I second Cory Bohon's suggestion to call AppleCare if you're still experiencing issues. I'm having my machine checked out on Thursday, but I still cannot determine if it's really a hardware or a software issue now. I suppose the key would be to boot in Tiger and see if I have any issues.
Either way I consider this unacceptably defective behavior for such an expensive machine.
Ryan Sandberg said 9:12PM on 12-18-2007
I had the Wifi Problem for a while, but I figured out how to fix it. You just have to disconnect your modem, connect it to a different cable outlet, along with your wireless router, and then use that for a while, hardwired, then you need to re-connect it to the original port. At least, that's what I did. Anyway, I've noticed that it hasn't lagged yet, so I hope that it does fix it.
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Geoff Myers said 9:33PM on 12-18-2007
Thank you, Apple! I've got a MacBook Pro with Leopard and that issue was extremely annoying! Finally, the keyboard works 100%. :-)
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Phillip said 10:28PM on 12-18-2007
I had an issue with this where - only after waking from a deep [RAM contents committed to hard drive, then restored] sleep - my keyboard would experience sporadic issues working. A restart always fixed this problem.
Seeing as my computer won't be deeply sleeping any time soon [afaik] I can't test that this will fix my problem, but I am hoping it will! Yay Apple!
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Eskimo Joe said 11:32PM on 12-18-2007
I've never had any keyboard problems until I installed this update, restarted, and tried to log in, when my keyboard and trackpad wouldn't respond (even after restarting multiple times). Fortunately it decided to work after I shut the machine down all the way and turned it back on...
Oh, the irony...
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MfS said 12:22AM on 12-19-2007
Interesting release. I brought my brand new MacBook with keyboard FAIL issues to an Apple Store, and had a Mac Genius tell me 2 weeks ago that it probably wasn't a software issue; that Apple was looking in to the problem, and that a fix might be on the way once they figured it out.
But they didn't want me to have to endure the problem, so they just swapped out my HDD and gave me a new MacBook. This was 2 weeks ago, and haven't had the problem on this new unit.
Makes me wonder if it really *was* a software issue, or a hardware issue, or both.
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estarr said 1:33AM on 12-19-2007
i am experiencing the wifi issue too, and i wonder if this keyboard update will also address the mouse issue that gives you a jumpy mouse after awaking the mbp from sleeping.
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sleepcountry said 10:00AM on 12-19-2007
I've had the jumpy mouse in the past too, but no keyboard problems so far. I sure hope the jumpy mouse gets fixed in this update!
PSM said 7:33AM on 12-19-2007
That's the one that's driving me crazy!
When I first installed Leopard my MBP woke up from the initial reset with a non-functional keyboard. I had to finish the OS setup with a USB one plugged in. But after another restart it was thankfully fine, and has never happened again. But I get that mouse thing ALL the time!
Mohmaed said 2:14AM on 12-19-2007
Hey, you better switch to Vista lol:)
Take it easy Mac fan boys, I'm just kidding. Although I'm a pc user I like to follow Mac news, and I hope apple does good, I like competition, that would get the best out of Mac and Microsoft, I hope that Mac user should understand that too.
I wanted to use Mac, but after long thinking, I found out that Mac is so pricey, and I could get a super PC for less than the low end Mac computer, so now I'm using Vista, and so far it's working good for me, but I think because my computer is powerful enought to handle Vista, other than that I think Vista would suck so bad.
I hope Mac users understand that they shouldn't take one side between Mac and Microsoft, we are the customers, they should serve us, and they should kiss our butt to use their products.
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