Apple tech note responds to 10.5.6 problems
Following up on the 10.5.6 upgrade: The most common issue people seemed to have upgrading to Leopard 10.5.6 was that the install would get stuck at 'configuring installation'. It happened to me, and judging by the Apple support boards and others, it was a pretty widespread
bug. We reported the problem Tuesday.
Apple has now responded and acknowledged the issue with a support note. It says that the problem can be caused by getting an update that "was only partially downloaded". Of course, what was not explained was how Apple provided only a partial update, and why and how this got past Apple QA?
For most people, installing the combo update solves the install freeze. Apple is recommending that people use Software Update, so most likely the bad package has been removed from the servers. There are still some nagging issues with Mail, mounting network volumes, Safari, and the other all too usual issues following an OS update.
Of course, for many, the update went just fine.
Thanks to all who wrote in and shared their experiences.
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Following up on the 10.5.6 upgrade: The most common issue people seemed to have upgrading to Leopard 10.5.6 was that the install would get...
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Although the 10.5.6 install on a G4 imac went fine I have now 'lost' Photoshop Elements 3 - fails on start. I don't expect to lose applications through a 'minor' corrective update - poor show Apple or should I say Applorling!.
If Apple has replaced the incremental update - rather than the combo - it still fails on my G4 Powerbook!
This must be the worst update ever even Microsoft has never been do poor. Apple - APOLOGISE!
Question: After reading this article and the problem I tried once again perform the software update and every time I do that it states that the update, the 190 mb, has been downloaded and the system needs to restart, ultimately leading me back to the problem. What can I do to avoid this problem?
December 19 2008 at 2:12 PM Report abuse Permalink rate up rate down ReplyI think you should try to download the update file from http://www.apple.com/downloads/ and install it.
December 19 2008 at 6:53 PM Report abuse Permalink rate up rate down ReplyGeez, has nobody heard the concept of making a bootable backup? That's a HUGE advantage we have over Windows users. If your system gets fux0rd during an update, boot from the backup you made or updated immediately before doing the software update. You then have a running system you can either restore to your main disk or use to repair it. Even better, apply the update to your backup disk and check it out before risking your primary drive. There is no reason a Mac user should experience anything more than a minor inconvenience if an update goes awry.
How can i know my update is good or not? It stopped in middle (85%) during the downloading, then i follow the apple official "support note" deleted all the files in /Library/Updates but really just one file called index.plist, anyway i trash that file then tried logout and restart, back to update again it still said "part downloaded 85%", anyway i clicked install thanks it was not immediately install but continue downloading and ask install it a couple of minutes later then reboot seems everything is ok. And just double checked the index.plist with another macbook pro (which updated to 10.5.6 with no problem at all), they are totally the same. Any one has any idea if it is a proper update or not?
December 19 2008 at 10:45 AM Report abuse Permalink rate up rate down ReplyMy update went smooth as silk, but what really pissed me off was the I had to uninstall/reinstall gmail notifier, otherwise the damn thing crashed every time it tried to open. WEAK. I really don't get, either... why would I need to reinstall if the program is fine? ?
Anybody else catch the "you might have trouble if you've made OS modifications..." part of the update clause?
Are they starting to warn osx86ers?
On my Software update the download of 10.5.6 stopped at 48% but it still had the option of installing and I think that's what a lot of people did without realizing. Obviously, having half an OS screws things up. So I just went to the Apple website and installed from there and it worked fine.
http://support.apple.com/downloads/Mac_OS_X_10-5-6_Combo_Update
The only thing I don't like now is that it asks me for my e-mail PW every time I open Mail.
well mail keeps on crashing away here when i try to open an email with an attachment on my MBP 2.2ghz on 10.5.6
tried it all, new mail pref in user and root directory, new log in user, remove plug ins, repair permissions etc....
i am at a loss and pissed off, i will have to look at using another mail client if apple fail to fix this, pitty as i swear by mail for reliability
any ideas on what i can do.... bar clean installing the importing data, seems awfully painful way to fix a problem in one program.
also does anyone know how to re-install mail if were to delete it? i cant seem to find an installer on any OSX disk or on apples website...
cheers
Paul
seems i had two versions of mail installed, and was running the old version
fixed it now.... spotlight to the rescue!!
woot
paul
I tried on my MBP and Mac Pro ad it failed both times and I tried twice on each. Bug my Ass, it has to download first before it would install, so the file itself was to blame, not a web connection or operator error. I said update, it downloaded 100%, launched, I had to "agree" and type password, then it started.....and then stopped.
C'mon Apple!!! Be the Bigger "Man" here. don't blame your customers.
BS, Bring it on!
In my small business I use Apple Remote Desktop to manage/install updates. In this case I had no issues with the stand alone update for both PPC and Intel machines.
However, the machine that runs the Apple Remote Desktop application has issues when launching Apple Remote Desktop. At each launch a dialog will appear asking me to Deny or Allow the request for incoming network connections for the ARDAgent.app.
The application is listed in the firewire section as "allowed". But on exit the permission reverts to "block".
So each launch of the program brings back the dialog box.
I have emailed Apple regarding this (doubt they will respond) but wanted to see if anyone else out there had this issue since updating to 10.5.6.
my upgrade went fine - Mac Pro and MacBook Pro. However, I havent had a single backup to my time capsule work since the upgrade. The icon spins in my menu bar, when I check the status in system preferences it says "Preparing" :(
Anyone else had similar issues?
Shay
It happened to me too. Turned it off, rebooted and hooked up the drive and TC spun for awhile but went back to work. That was Two days ago.
December 18 2008 at 9:29 PM Report abuse Permalink rate up rate down ReplyMy first Time Machine backup after installing the 10.5.6 update (delta, not combo) took about 90-minutes. Let it run overnight or something and see if that fixes it.
There was actually a post here on TUAW about this type of issue a day or two ago.
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