TUAW Tip: How to submit a bug to Apple
Find something wrong with an Apple app? Know about a problem with the operating system? Want to know what to do about it? Consider submitting a bug report at Apple's bug reporter website. It's the best way to get Apple's attention and generate a trouble ticket for the problem you've discovered. The site is open to any registered Apple developer and it's free to become a registered Apple developer--you don't actually have to be, you know, a real actual coding or programming developer. Just sign up for an account here.
Apple has a handy best practices page to help you submit the best bug report possible. (Hat tip to our own Laurie for this great link!)
And here are a few more helpful contact points:
AppleCare Extended Service and Support (800) 275-2273
AppleCare Support - 90 Day Warranty (800) 275-2273
AppleCare Support - Legacy (800) 767-2775
AppleCare Support - Education (800) 800-2775
Apple Store (Consumer) (800) MY-APPLE (800-692-7753)
Apple Store (Education - Individuals) (800) 780-5009
Apple Store (Education - Schools) (800) 800-2775
Canada AppleCare Extended Service and Support (800) 263-3394
Canada AppleCare Support - Education (800) 800-2775
Canada Apple Store (Consumer) (800) MY-APPLE (800-692-7753)
How to get a human faster? Press Zero three times. If a virtual rep answers, say "Operator".
International Phone Support
Main US support Page.
Thanks, Chris.
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Reader Comments (Page 1 of 1)
tim said 12:56PM on 12-01-2006
while on the topic of bugs, since getting itunes 7.0.2 my airtunes keeps dropping for several seconds, plays for a few seconds, drops again, so on so forth.
ive tried the ipv6 solutions apple provides, but it made no difference.
anyone else have this issue? anyone fix it?
-tim
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Adam Jackson said 1:43PM on 12-01-2006
I Have the apple care number memorized. I
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rahrens said 1:48PM on 12-01-2006
Ok, the numbers aren't that hard to find, but the Triple Zero option? WOW! I've never heard of that one, but it's a great tip, thanks!
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Keller said 4:24PM on 12-01-2006
From what I understand, you can file a bug for anything. Just tag it as a feature request or enhancement, and you can make suggestions about new UI idea or new format you want a program to read, or anything. Its the preferred way to tell Apple this information. I think even songs you can't find in the iTMS should be reported here. (but, somebody correct me if I'm wrong)
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Scott said 5:00PM on 12-01-2006
The worst part about submitting bugs is that they usually just get marked as duplicates. Because you don't have "real" access to the bug tracking system, this is a dead-end. You can't track the status of the other one so you don't know whether it's WONTFIX or waht.
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CyBeR said 7:17PM on 12-01-2006
How about feature requests?
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Jon Moss said 5:52AM on 12-02-2006
Sign up for free? I don't think so unless I am missing something major.... Am I?!?
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Erica Sadun said 11:18PM on 12-03-2006
Jon, the basic developer membership is free. You're confusing developer.apple.com, I think, with ADC the paid Apple Developer Connection ($500/year).
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KeynoteKen said 4:13PM on 12-09-2006
>The worst part about submitting bugs is that they usually just get marked as duplicates.
They get marked as duplicates when they ARE duplicates. Remember, there are people within Apple also doing testing and also other users with access to this site. If anyone has run across the same thing (chances are good) then what you've entered IS a duplicate.
If you really have found something unique, the ticket will be updated letting you know they need further information like an example file for instance. If you supply the information, then the ticket could sit at "Open" for a loooong time afterwards.
Just remember, to find something that's not a duplicate (either found by Apple or reported by another user) is going to be difficult by definition.
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