Three stories of Mac woe

Oh, the humanity!

The crushed Macbook Pro pictures made me laugh out loud. That is some crazy (stuff) right there.

Word from the Genii I know is that Apple has given them license for an indefinite full-exchange on broken iPhones - in order to see how users are breaking them and try to make them less breakable. (And in the meantime, people think it's wicked. Go Apple!)

please, no more photos graphic in nature here. this is very disturbing.

Wow, I think I would be in shock if I ran over my laptop or crushed my iPhone in my recliner. Apple is pretty generous for replacing Katie's iPhone, but according to the thread, the guy even had Applecare, but that is a true testament of how strong those MBP's are, running over it and it still functions as a computer. Just the thought of that makes me feel more happy about my MBP purchase. Apple should replace it and give it to the engineers so they can make it even more stronger! Applecare is $300 too, probably the most expensive extended warranty. Cmon Apple, you could at least be nice to one guy that was brave enough to post his stupidity on the internet. If I knew anyone at Apple HQ I would let them know about this guys story. Great PR for Apple products.

@ 1 and 2

I know exactly what it feels like to run over your nice, shiny computer. I was leaving school when I put my computer bag up against the front wheel to open the door, got distracted talking to people, got in and started driving. Only when the back tire went over something did I remember about my computer. ( That's how it can get under the tire ) All I could do is kneel down on the ground. Everything except my computer (Powerbook G4 1.33 12") came out ok. The computer was still operational minus the screen, and optical drive slot. The hard drive went bad not too long afterwards, but other than that, I'm extremely pleased that it could get run over by a truck and still work.

It's fantastic PR both in how Apple treats it's customers and here is TUAW posting pics of how it STILL works. They should be paying Katie. On top of that, for a new product like this, I guarantee Apple wants their hands on as many destroyed products as possible. That way their engineers can see what failed, or didn't fail, so they can improve it so that it's even tougher.

It's good to know it can take a beating. I'm very careful with mine, but my wife has dropped hers a few times already, eek! No scratches, no damage, even on the chrome edges. Only one of them was onto concrete from a short distance luckily. I can't get her to put a case on it. I understand her desire to not put a permanent case, but I think for her, in her purse, a little sunglass style case with a magnetic "snap" would help her avoid the purse grab drop where it hops out when she pulls out her wallet. /end tangent

I agree, these cases where the devices have been damaged due to absolute negligence shouldn't be covered, unless AppleCare has that kind of comprehensive coverage, and they had it.

Just makes things more expensive for the rest of us.

I went to the Apple Store (which was PACKED) and had to make an appointment to see the Mac Genius. I straight-out told him the truth, and asked if there was anything he could do for me. He was impressed that I told the truth, and intrigued by the method of destruction. When he told me that he’d simply replace it, I was flabbergasted. He said they have a lot of latitude when deciding how to handle a situation like this. If the customer is a jerk or definitely lying, they tend to go by the letter of the law. If the customer is polite and truthful, they tend to do whatever they can to ameliorate the situation. He said he was so tired of customers coming to him and saying, “it just stopped working”, and then upon inspection discovering a dripping wet SIM card.

The Mac Genius added that Apple is really pleased with the iPhone’s launch and wants customers to have very positive experiences which will in turn engender brand loyalty. He added that the breadth of their carte blanche regarding iPhone replacements will likely be curbed in the coming months.

Or I could be an idiot. You said "so well" -- comparative to the fortunate person who had an iPhone replaced. Mea culpa.

He ran over his MacBook and you said Apple didn't treat him well because they wouldn't call it a warranty issue? Are you from Bizarro World?