Apple support profile lists purchase history, sign up for VoicePass and SMS
Apple quietly released My Support Profile, which offers a hardware purchase history and access to Apple's VoicePass, its trademark filed shortly before Christmas.
Once I signed in, I set up my iPhone to use VoicePass and receive SMS messages (available only in the US) from Apple Support. VoicePass will link Apple Support to your product history and allow them to provide personalized service.
The right side of the page features a list of repairs and products that you've purchased and registered with Apple. You can also add nicknames to your purchases. The purchase history area is a bit spotty -- it registered my very first Apple product (15 GB 3G iPod from 2004), but missed the 5.5G iPod purchased two years later, iPhone 4 and iPad. But, it's easy to add your other products. Clicking on the product will show you if it's still under AppleCare and extend your AppleCare if it's available.
The support profile is a handy place to update your contact information with Apple as well. It's worth taking a few minutes to go make sure your Apple profile is up to date and remind yourself of some of your past Apple purchases and repairs.
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Apple quietly released My Support Profile, which offers a hardware purchase history and access to Apple's VoicePass, its trademark filed...
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I added most of my gear just fine, but my two Airport Expresses required a purchase date to process. I bought one about 2 1/2 years ago, the other about 1 1/2 years ago. I have no idea which is more recent and have no idea exactly when i bought them.
Not a huge deal, I won't be calling tech support for the AEs since I can manage them on my own just fine, but strange that the date is required.
I only found my MB listed, not the iMac I bought at the same Apple store. Got all my Apple stuff registered except for the wireless keyboard. Went to the trouble of using magnifying glass to be able to see the very very tiny serial number, wrote it down carefully on paper, typed it, proofread it, and [the website] still said it was an "invalid" number. Also, there was no serial number for my Magic Trackpad!
January 05 2011 at 11:09 PM Report abuse Permalink rate up rate down ReplyPretty useful site. However, it listed an item I had ordered then returned. (Shouldn't they know they got it back?) Besides my recent purchase of a MB it had everything that I've purchased since '06. And it reminded me I only have a week of AppleCare left on my current MB!
January 05 2011 at 9:56 PM Report abuse Permalink rate up rate down ReplyIf you click on the item, you can "Unregister" it in the next screen.
January 06 2011 at 12:25 AM Report abuse Permalink rate up rate down ReplyWouldn't it be cool if this service could add an "auto-advise" feature that would send you an email if the crash records you sent to Apple were recognized as problems with known solutions? We send crash records every day when my wife switches to her account and finds that the Flash plug-in has crashed in the safari session she'd left running. I can't find anything when I search the web for fixes, but I'll bet Apple has a known solution in a database that could be sent automatically as a result of a scan of the crash logs we send in.
January 05 2011 at 9:54 PM Report abuse Permalink rate up rate down ReplyApple's known solution = Don't use flash.
Seriously though, I love your idea.
It was great until I tried to register my old MBP. It claimed it was under another apple ID. I don't have another apple ID and there is no way to dispute their claims. :-( When I tried to send a comment to Apple about it, their web site came back with an error.
January 05 2011 at 7:28 PM Report abuse Permalink rate up rate down ReplyIt could have been auto registered when you entered an email during initial setup.
Check to see if it could be under a different email maybe?
(when i got my new MBP a few months ago, during transer of files, it decided it register to my MobileMe account, rather than my normal Apple ID, So i had to change that.)
I hope it is not my mobile me account. I don't have it anymore. The funny part is there are support calls showing that laptop. So it is definitely something they have under my current e-mail address. Just weird. But thanks for the mobile me idea, I'll try to find it that way.
January 05 2011 at 11:53 PM Report abuse Permalink rate up rate down ReplyFunny I could not call the iPad I bought for my mum "Hell", she rings me all the time to tell me what she's been doing on it :)
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TUAW (or The Unofficial Apple Weblog) is a website devoted to tips, reviews, news, analysis and opinion on everything Apple.
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