Apple revamps/rebrands discussion forums as Apple Support Communities

I am having the same problem as Larry (message posted on 05-03-2011) and find that nothing seems to fix the problem. I've been a member for many years. I just want it to work - pretty pissed off.

I've had the same Apple ID for years and it works just fine in iTunes and in the Apple ID management area. However, I can't login to the new Support Communities...gives me a page that says "my Apple ID can't be created due to system errors."

I feed this page my email address and description of the problem and SEND...nothing happens. I've done this at least 10 times since the new communities went live. Any ideas how to fix this? I have some unanswered questions that were on the discussion boards before the change.

I have tried multiple computers, change passwords, changed it back, removed cookies, etc. but nothing works.

gosh all they want to do is what Adobe has done, keep you from seeing any real problems.

A Hard to Navigate site, seems to be the corporate solution to keeping the users at bay, and increase sales.

On my way to check it out & hoping for an improved experience (and not just looks!)

Sadly, with this "update" to the way the forums work, you can't jump right to your previous questions and posts as intuitively just after signing in.

1.1 steps forward, 1.0 steps backward.

I don't think I've ever seen any Apple employee ever "support" anyone through their forums.

Here's to hoping they're actually changing their policy on their staff answering questions and not just making a misleading cosmetic change.

I think - I hope - they are redefining support discussions because they intend to treat them as a broader part of life in the Apple community.

Those who know my style of blogging may now pick themselves up off of the floor. Though I truly prefer my life as hermit living with another hermit - I understand the virtues and usefulness of being a social animal. I simply choose not to participate except through electronic media - and hardly any of those forms dedicated to socializing.

Many have felt that Apple treats the forums in question only as a place to watch for symptoms, problems developing. Instant feedback. This change feels like the change, for example, that DirecTV made with the dbstalk forum - moving from observer to allow employees to participate within the bounds of NDA.

Knowledgeable participation from the mother ship.

I think I'll drop by that Apple site, once in a while, now.

Perhaps I may FINALLY get an answer to my iPhone-reboots-five-minutes-into-very-phone-call problem.

You could already upload images.

When I saw "the ability to 'like' any post", I thought they had switched to XenForo. Disappointed when I saw it was still some pile of JSP code.

I've never used their official support forums because I didn't like the feel of them, but I may give them another chance now.