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MobileMe webmail balks at political bulk mailings

Unfortunately, as originally reported by John Brownlee at Cult of Mac, it looks like Apple may be filtering out emails sent from the online MobileMe client based on content. The story is that a user was trying to send an email mentioning "Authoritarian Oppressive Regimes," and when sent, those messages would not go through to their intended recipients, with no error message back from Apple. Cult of Mac sent a few more test messages through the system, and found that simpler emails with less political messages made it through just fine.

There's a few things to note here: First, this is the web client only -- there's no indication that any emails sent via MobileMe's SMTP/IMAP interface are being blocked in this way. Second, Apple has replied to the CoM story to say that certain messages caught by spam filters may be blocked from sending through the web client, but that "Apple is not blocking MobileMe email due to political content." Anyone having a problem sending anything through MobileMe is encouraged to contact MobileMe support.

Perhaps most importantly, when Apple's rep was asked why no error message was given, there was no further comment. That's perhaps the biggest problem here -- Apple can do what it wants with its own service (even if that's to block messages based on political content, as unlikely as that actually is, a private service can do it), but Apple should at least notify users when messages are being blocked.

You could argue that Apple is trying to discourage mass email spammers from abusing the MobileMe system, and because of that doesn't want to clue spammers in on which message can and can't go through. That's a legitimate concern, but even so, if non-spammer customers are being blocked, there needs to be some way for them to be informed about the issue so it can be fixed.



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Unfortunately, as originally reported by John Brownlee at Cult of Mac, it looks like Apple may be filtering out emails sent from the...
 

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josephjoseph2020

Just tested, they are being blocked both by the web client and when using SMTP. And not just for bulk mailings. Just send one simple email with the following in the body to another email account and there will be no error, but it will not arrive:

"Their manipulative and combative attempts at controlling the media and their citizens are unethical and illegal."

July 10 2011 at 5:37 AM Report abuse rate up rate down Reply
martin

As an answer to the last remarks in the article: no, Apple should not let the sender know it discarded the message, since that leads to the highly obnoxious problem of "backscatter". IOW, spammers send emails with false origins, then the origin address get the error report, loads of them. Most of the readers here must have had that happen to them. It sure ain't fun.

So, it is entirely correct NOT to send back a report. Kudos to Apple for handling this correctly.

July 09 2011 at 12:24 PM Report abuse rate up rate down Reply
1 reply to martin's comment
Steven Sokulski

Based on this article, it seems like the the MobileMe web-based email client is the one doing the blocking. If a spammer had access to your MobileMe account wouldn't you want to see the backscatter?

Furthermore, I think the intended error message was something more along the lines of a popup or alert immediately after the user attempted to send the message. So, instead of a "message sent" alert they'd get a "message not sent because of xyz rule" alert.

July 09 2011 at 5:43 PM Report abuse rate up rate down Reply
trrosen

Brownlee Is a douche. He exploits every story onto a giant conspiracy. (lets see if he can get me kicked off from this site for telling the truth)

Spam filter caught it because it was SPAM. I'm betting this started because somebody tried sending that massage to a thousand people. Thus it became properly defined as SPAM on Apple's systems. Thats how these things work, to bad Brownlee's brain doesn't.

July 09 2011 at 12:07 PM Report abuse rate up rate down Reply
Eideard

"Political bulk mailings"? In other words SPAM.

July 09 2011 at 8:05 AM Report abuse +2 rate up rate down Reply
Constantinos

(a) if someone was so stupid, ignorant or peculiarly motivated to write in a message that Greece, a European Union democratic country is acting as described in the mail, then the mail server did the right thing to reject such fallacy.

(b) it would of course be far better not to have someone thinking that way in the first place and never write such a stupid, ignorant or peculiarly motivated message.

July 09 2011 at 3:47 AM Report abuse rate up rate down Reply
1 reply to Constantinos's comment
Jason Clouse

"(b) it would of course be far better not to have someone thinking that way in the first place and never write such a stupid, ignorant or peculiarly motivated message."

So you want to control what other people think and say? Hmm.

July 09 2011 at 7:23 PM Report abuse rate up rate down Reply
Jon Hendry

FYI: The line that MobileMe is choking on is "Their manipulative and combative attempts at controlling the media and their citizens are unethical and illegal."

The rest of the message goes through fine, despite naming nations and making accusations.

July 09 2011 at 3:45 AM Report abuse rate up rate down Reply
sphexx

"First, this is the web client only -- there's no indication that any emails sent via MobileMe's SMTP/IMAP interface are being blocked in this way"
Not true Apple Mail IMAP are also affected as I have personally experienced trying to send the "Arab revolt" email as a test.

July 09 2011 at 2:34 AM Report abuse rate up rate down Reply
brainchild2b

It's a way of protecting you. Keeping you from being the target of someone using your account to quickly send emails that could imprison you overseas, and to remind you that if you are overseas and are stupid enough use webmail instead of a safer solution, Apple's going to save your ass from prison.

July 09 2011 at 12:02 AM Report abuse rate up rate down Reply
1 reply to brainchild2b's comment
kgro

Read Orwell latley?

July 09 2011 at 4:13 AM Report abuse rate up rate down Reply
gianpo

I sent the message that people are claiming can't be sent. I used the me.com website and sent the message to my gmail account and the message went through fine. I suspect this is a classic let's try and make Apple look bad story.

July 09 2011 at 12:02 AM Report abuse rate up rate down Reply
wakco

The problem with Spam filters at the server level, is due to most spam faking the from address, the spam filters are accordingly set not to respond to the sender.

At a guess, I would say Apple will try to address this issue with iCloud, but in the meantime, there is no way for the web client to test a message through a spam filter before attempting to send it. Also some of the blocked messages may not even be being blocked by App's servers, but by the recipients servers, and since they 2 will not bounce a spam message. Most spam systems however usually tell the recipient (if on their own mail services), that a message has been received and filtered, usually to a spam/junk folder, or a web based service that would allow releasing of the message.

July 08 2011 at 10:51 PM Report abuse rate up rate down Reply
1 reply to wakco's comment
wakco

er Apple's servers, not App's servers

July 08 2011 at 10:52 PM Report abuse rate up rate down Reply
1 reply to wakco's comment
dewfm11

shorthand

July 08 2011 at 11:49 PM Report abuse rate up rate down
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