Survey: Apple's lead in tech support satisfaction is slipping
According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though higher than the 53% rate for HP and 47% for Dell, Apple's satisfaction rating has dropped 15 points since last year.
It appears as if the automated part of the tech support process has people stymied. According to the survey, only 24 percent of Apple customers are "Very Satisfied" with automated support calls. In this category, Apple trails both Dell and HP whose customers are 30% and 46% satisfied with the experience, respectively.
Subscribe to Newsletter
Software Updatesmore updates
- Vizzywig 8xHD price tag now a very affordable $49.99
- Automatic targets teen drivers with License+ service
- Dropbox adds support for TouchID
- YouTube for iOS gets updated with full support for iPhone 6 and 6 Plus
- iOS 8.0.1 update now available (Updated -- Don't update!)
- NFL Mobile updated for 2014 Season with new Fantasy Football features, NFL Now integration