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Apple offering refunds for unauthorized in-app purchases, and other news for March 25, 2014

in app purchase

Apple has sent an email to users who have made recent in-app purchases (IAPs) announcing they can receive a refund for any unauthorized IAPs "made by a minor." The refund initiative is part of a consent decree Apple struck with the U.S. Federal Trade Commission. Users who wish to get IAP refunded must submit their request by April 15, 2014. The full email is below (via MacRumors):

Dear iTunes account owner,

Apple is committed to providing parents and kids with a great experience on the App Store. We review all app content before allowing it on our store, provide a wide range of age-appropriate content, and include parental controls in iOS to make it easy for parents to restrict or disable access to content.

We've heard from some customers that it was too easy for their kids to make in-app purchases. As a result, we've improved controls for parents so they can better manage their children's purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.

Please follow the steps to submit a refund request:

Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.

Use this link to submit your refund request to Apple.

Provide the requested information and enter "Refund for in-App Purchases made by a minor" in the Details section.

Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.

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