Best Buy touts its Apple store within a store

Agreed the general sentiment of past posters, Best Buy is not the best shopping experience.

I only buy things at Best Buy when I know exactly what I want (down to the inventory number listed on the website), I have them pull it aside for pickup, and I pay face to face so I can double check the transaction. I take none of the special offers, or cards, or gifts. It was not very reassuring when the cashier flummoxed the register prior to me swiping my credit card, fortunately it was before any of my transaction information was entered and the manager reset/unlocked or whatever you do to registers. Aside from that was in and out as fast as possible.

Hopefully I won't have to set foot in one for another year or more. *is enjoying new optoma ml500 projector*

Also something to note, Best Buy likes to "optimize" the computers they get in stock before selling them to customers. I recently picked up a new Mac and of the 9 they had in stock of that model, there was only 1 that Geek Squad had not already "optimized".

I bought my Macbook Pro at Best Buy this past July using their student discount and their $100 back to school gift card program (matching Apple's). I used the gift card towards a new iPad, and this was the only reason I went to Best Buy rather than an Apple Store. I had such a horrible experience, they overcharged my credit card by several hundred dollars, and their unknowledgeable employees took very long to resolve it. They also knew very little about Apple products, and I witnessed an older couple being pressured into purchasing tons of Geek Squad services with their new iMac. Best Buy is only good when you go in knowing exactly what you want. Otherwise, an Apple Store is a wiser choice.

Actually I think Best Buy sells every single Apple product but Apple Store exclusives like Product RED.

Be warned. Bestbuy.com totally screwed up a purchase I made last Thursday.

Bought the iTunes $100 gift card for $80. They emailed me a confirmation of the purchase (step 1). I was supposed to get a second email with the actual iTunes PIN number (step 2) so I could buy stuff on Friday in iTunes store. NEVER got the PIN.

Spent 1.5 hrs. with 6 different BestBuy online customer service reps (no kidding!) none of whom could do one of two simple tasks: either cancel the order and issue refund to my CC or simply resend a PIN. Net result is "we have your money, but we can't do anything about getting you what you paid for". LAST TIME I shop Best Buy. Hope other online customers have better luck.